ISCO Industries, Inc.
Client Service Representative
ISCO Industries, Inc., San Bernardino, California, United States, 92409
Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE. Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO's core values so that high levels of Customer Service, Sales, and Gross Profit are achieved.
Responsibilities
Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.
Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
Determine sourcing strategies which align customer needs with internal objectives
Determine logistical requirements and alternatives and assist as needed with execution
Prepare and/or provide technical documents in relation to customer application
Follow up with customers to ensure quote has been received and ask for feedback.
Negotiate price and availability with customers and vendors as needed
Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
Utilize ISCO business systems to process transactions to company standard
Utilize approved Customer Resource Management (CRM) tool in daily activities
Manage Projects
Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
Ensure appropriate actions are taken to ensure excellent customer experience
Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
Monitor commitments to customers to ensure changes and or problems are handled proactively
Participate in Sales Meetings and continuous learning programs as required
Assist with general phone coverage as needed
Ensure compliance with ISCO's Quality objectives and standards
Perform other related duties as assigned
Minimum Qualifications
Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
Experience: A minimum of 2 years' experience in the direct customer selling process and techniques including closing sales is preferred, but not required
Skills: Position requires knowledge of features, benefits and use/application of broad range of company products
Find out more about our Client Service Representative position and ISCO on our YouTube page.
Behaviors
Team Player - Works well as a member of a group
Loyal - Shows firm and constant support to a cause
Enthusiastic - Shows intense and eager enjoyment and interest
Motivations
Self-Starter - Inspired to perform without outside help
Peer Recognition - Inspired to perform well by the praise of coworkers
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Goal Completion - Inspired to perform well by the completion of tasks
Education
Associates of Marketing (required)
Experience
2 years: Experience in direct customer selling processes and techniques (preferred)
Skills
Presentation Skills (preferred)
Effective Communication (preferred)
Direct customer selling process (preferred)
Customer Service (preferred)
Closing sales experience (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
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Responsibilities
Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.
Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
Determine sourcing strategies which align customer needs with internal objectives
Determine logistical requirements and alternatives and assist as needed with execution
Prepare and/or provide technical documents in relation to customer application
Follow up with customers to ensure quote has been received and ask for feedback.
Negotiate price and availability with customers and vendors as needed
Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
Utilize ISCO business systems to process transactions to company standard
Utilize approved Customer Resource Management (CRM) tool in daily activities
Manage Projects
Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
Ensure appropriate actions are taken to ensure excellent customer experience
Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
Monitor commitments to customers to ensure changes and or problems are handled proactively
Participate in Sales Meetings and continuous learning programs as required
Assist with general phone coverage as needed
Ensure compliance with ISCO's Quality objectives and standards
Perform other related duties as assigned
Minimum Qualifications
Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
Experience: A minimum of 2 years' experience in the direct customer selling process and techniques including closing sales is preferred, but not required
Skills: Position requires knowledge of features, benefits and use/application of broad range of company products
Find out more about our Client Service Representative position and ISCO on our YouTube page.
Behaviors
Team Player - Works well as a member of a group
Loyal - Shows firm and constant support to a cause
Enthusiastic - Shows intense and eager enjoyment and interest
Motivations
Self-Starter - Inspired to perform without outside help
Peer Recognition - Inspired to perform well by the praise of coworkers
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Goal Completion - Inspired to perform well by the completion of tasks
Education
Associates of Marketing (required)
Experience
2 years: Experience in direct customer selling processes and techniques (preferred)
Skills
Presentation Skills (preferred)
Effective Communication (preferred)
Direct customer selling process (preferred)
Customer Service (preferred)
Closing sales experience (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr