Mount Sinai Morningside
Patient Navigator-The Libertas Center for Human Rights
Mount Sinai Morningside, New York, New York, us, 10261
Patient Navigator - The Libertas Center for Human Rights
The Libertas Center for Human Rights at Elmhurst Hospital in Queens, NY is seeking a Patient Navigator to support the delivery of culturally responsive, trauma‑informed services to clients at a treatment center for immigrant survivors of torture and other human rights violations. The Patient Navigator reports to the Operations Director and works closely with the Data & Program Coordinator, Executive Director and Clinical Director.
Description Drawing on lived experience, cultural knowledge, and language skills, the Patient Navigator helps clients feel welcomed, understood, and empowered as they engage in medical, mental health, and social services. Patient Navigators provide hands‑on support during orientation, accompany clients to appointments as needed, and help them access community resources. They play a key role in building trust, reducing barriers, and ensuring care is culturally responsive and trauma informed. The position supports a new grant focused on specialized eligible immigrant populations, and is funded through September 30, 2026 with possibility of extension.
Responsibilities
Serve as the assigned Patient Navigator for a panel of clients.
Maintain regular contact with assigned clients to ensure understanding of care plans and follow‑up needs.
Accompany clients to appointments as needed and help explain visit logistics, referrals, and forms.
Provide appointment reminders and follow‑up check‑ins to promote continuity of care.
Identify barriers to care and work with staff to address them.
Support clients in accessing social services and community resources.
Community Engagement and Health Education
Co‑facilitate orientation and health education groups for new clients.
Share information about community‑based programs.
Promote participation in wellness, client support, and community activities.
Liaise with local refugee and migrant organizations to identify clients for referral.
Care Team Integration
Participate in case discussions and team meetings.
Document encounters in accordance with program protocols and confidentiality standards.
Communicate with clinical team staff to ensure coordinated support for assigned clients.
Contribute to program evaluation and quality improvement activities.
Qualifications
High School Diploma, GED or equivalent.
Experience Requirements
Lived experience as a refugee, asylee, or migrant.
Strong communication and interpersonal skills, with empathy, professionalism, and discretion.
Fluency in English and at least one language spoken by the clinic’s patient population.
Commitment to supporting others and fostering trust in healthcare and community systems.
Experience working or volunteering in a community, social service, or health setting.
Familiarity with NYC community resources and basic understanding of healthcare navigation.
Comfort working collaboratively with interdisciplinary teams and individuals from diverse cultural backgrounds.
General Skills And Competencies
Detail‑oriented, organized and reliably able to conduct tasks without significant oversight.
Strong problem‑solving skills and ability to address challenges creatively.
Maturity, ability to calmly and respectfully navigate challenging situations.
Proven ability to work as a team player and be responsive to guidance and feedback.
Ability to thrive in a fast‑paced collaborative team.
Demonstrated cultural humility and responsiveness with immigrant communities.
Interest in learning about strengths‑based case management and trauma‑informed health care.
Familiarity with human rights and/or global health fields.
Compensation The salary range for the role is $22,502.4 – $25,021.0 hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
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Description Drawing on lived experience, cultural knowledge, and language skills, the Patient Navigator helps clients feel welcomed, understood, and empowered as they engage in medical, mental health, and social services. Patient Navigators provide hands‑on support during orientation, accompany clients to appointments as needed, and help them access community resources. They play a key role in building trust, reducing barriers, and ensuring care is culturally responsive and trauma informed. The position supports a new grant focused on specialized eligible immigrant populations, and is funded through September 30, 2026 with possibility of extension.
Responsibilities
Serve as the assigned Patient Navigator for a panel of clients.
Maintain regular contact with assigned clients to ensure understanding of care plans and follow‑up needs.
Accompany clients to appointments as needed and help explain visit logistics, referrals, and forms.
Provide appointment reminders and follow‑up check‑ins to promote continuity of care.
Identify barriers to care and work with staff to address them.
Support clients in accessing social services and community resources.
Community Engagement and Health Education
Co‑facilitate orientation and health education groups for new clients.
Share information about community‑based programs.
Promote participation in wellness, client support, and community activities.
Liaise with local refugee and migrant organizations to identify clients for referral.
Care Team Integration
Participate in case discussions and team meetings.
Document encounters in accordance with program protocols and confidentiality standards.
Communicate with clinical team staff to ensure coordinated support for assigned clients.
Contribute to program evaluation and quality improvement activities.
Qualifications
High School Diploma, GED or equivalent.
Experience Requirements
Lived experience as a refugee, asylee, or migrant.
Strong communication and interpersonal skills, with empathy, professionalism, and discretion.
Fluency in English and at least one language spoken by the clinic’s patient population.
Commitment to supporting others and fostering trust in healthcare and community systems.
Experience working or volunteering in a community, social service, or health setting.
Familiarity with NYC community resources and basic understanding of healthcare navigation.
Comfort working collaboratively with interdisciplinary teams and individuals from diverse cultural backgrounds.
General Skills And Competencies
Detail‑oriented, organized and reliably able to conduct tasks without significant oversight.
Strong problem‑solving skills and ability to address challenges creatively.
Maturity, ability to calmly and respectfully navigate challenging situations.
Proven ability to work as a team player and be responsive to guidance and feedback.
Ability to thrive in a fast‑paced collaborative team.
Demonstrated cultural humility and responsiveness with immigrant communities.
Interest in learning about strengths‑based case management and trauma‑informed health care.
Familiarity with human rights and/or global health fields.
Compensation The salary range for the role is $22,502.4 – $25,021.0 hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
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