Austin Retina Associates
Austin-Research Patient Experience Specialist
Austin Retina Associates, Austin, Texas, us, 78716
Austin-Research Patient Experience Specialist
Join to apply for the Austin-Research Patient Experience Specialist role at Austin Retina Associates.
Our goal is to advance retinal research, offer new treatment opportunities to our community, and provide the highest quality patient care. Austin Retina Associates is seeking a responsible, self‑motivated individual to help us provide unparalleled patient satisfaction by welcoming and checking in patients.
Duties / Responsibilities
Greet and check in research subjects and inform study team of subject arrival
Responsible for the scheduling of appointments, check‑out processes, and scheduling transportation for subjects as needed
Input routine subject data and manage administrative tasks as needed for supervisors
Assist with the workflow of the clinical studies daily schedule by ensuring the Physicians and study staff are available at the appropriate time slots for each subject visit
Maintain regular communication with clinical and research teams to ensure smooth operations
Other duties assigned on an as needed basis delegated by Supervisor
Required Attributes
Proficiency in patient interaction skills, such as maintaining a welcoming demeanor while handling multiple tasks
Understanding of basic administrative systems while gaining proficiency with scheduling, data entry, and communication software
Master multiple computer systems including Google Workspace, Excel, and Teams
Ability to develop and maintain strong relationships with physicians, coworkers and patients
Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values-Serving with Compassion, Striving for Excellence, and Practicing Humility
Excellent organizational and time‑management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor, able to relate well with others
Experience in medical office front desk or administration
Demonstrate a commitment to continual improvement in a feedback driven team
High School Diploma or equivalent
Preferred Attributes
Demonstrated warm demeanor when greeting and interacting with patients and staff. Smiles and readily approaches patients to welcome them
Ability to develop and maintain effective relationships at work even in a high‑paced, sometimes high‑stress environment
Bilingual in Spanish
EMR & CTM experience a plus
Position Details
Schedule Monday - Friday
Travel not required
Hourly pay, FLSA non‑exempt, eligible for overtime
Physical Demands Prolonged sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.
Seniority level Entry level
Employment type Full-time
Job function Research, Analyst, and Information Technology
Industries Medical Practices
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Our goal is to advance retinal research, offer new treatment opportunities to our community, and provide the highest quality patient care. Austin Retina Associates is seeking a responsible, self‑motivated individual to help us provide unparalleled patient satisfaction by welcoming and checking in patients.
Duties / Responsibilities
Greet and check in research subjects and inform study team of subject arrival
Responsible for the scheduling of appointments, check‑out processes, and scheduling transportation for subjects as needed
Input routine subject data and manage administrative tasks as needed for supervisors
Assist with the workflow of the clinical studies daily schedule by ensuring the Physicians and study staff are available at the appropriate time slots for each subject visit
Maintain regular communication with clinical and research teams to ensure smooth operations
Other duties assigned on an as needed basis delegated by Supervisor
Required Attributes
Proficiency in patient interaction skills, such as maintaining a welcoming demeanor while handling multiple tasks
Understanding of basic administrative systems while gaining proficiency with scheduling, data entry, and communication software
Master multiple computer systems including Google Workspace, Excel, and Teams
Ability to develop and maintain strong relationships with physicians, coworkers and patients
Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values-Serving with Compassion, Striving for Excellence, and Practicing Humility
Excellent organizational and time‑management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor, able to relate well with others
Experience in medical office front desk or administration
Demonstrate a commitment to continual improvement in a feedback driven team
High School Diploma or equivalent
Preferred Attributes
Demonstrated warm demeanor when greeting and interacting with patients and staff. Smiles and readily approaches patients to welcome them
Ability to develop and maintain effective relationships at work even in a high‑paced, sometimes high‑stress environment
Bilingual in Spanish
EMR & CTM experience a plus
Position Details
Schedule Monday - Friday
Travel not required
Hourly pay, FLSA non‑exempt, eligible for overtime
Physical Demands Prolonged sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.
Seniority level Entry level
Employment type Full-time
Job function Research, Analyst, and Information Technology
Industries Medical Practices
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