LanceSoft Inc
Project Manager I / Platform Implementation Manager
Location:
Remote (United States)
Corporate Office:
200 Fifth Ave, New York, NY
Pay Rate:
$44.00 per hour
Assignment Duration:
6 plus months
Position Summary The Platform Implementation Manager is responsible for delivering a high-quality onboarding and implementation experience for small and medium-sized business (SMB) merchants adopting DoorDash Commerce Platform products. Acting as the merchant’s primary point of contact and “quarterback,” this role coordinates cross-functional stakeholders, manages project timelines, troubleshoots technical issues, and ensures a smooth transition from legacy ordering systems.
This is a primarily remote role with occasional in-person collaboration at a nearby corporate hub.
Key Responsibilities Merchant Onboarding & Implementation
Lead end-to-end merchant onboarding and implementation projects, ensuring timely and successful go-live.
Schedule and facilitate kickoff calls and implementation milestones.
Project manages the setup of Online Ordering, branded mobile apps, loyalty programs, and gift card solutions.
Cross-Functional Coordination
Partner closely with Sales and Account Management teams to align on merchant goals and implementation readiness.
Coordinate with internal technical and operational teams to resolve issues and accelerate product adoption.
Technical Support & Troubleshooting
Troubleshoot technical issues related to merchant websites and DoorDash platforms prior to engineering escalation.
Serve as a product expert for Online Ordering and related Commerce Platform solutions.
Merchant Education & Support
Educate merchants on product functionality and best practices.
Answer “how-to” questions and provide proactive guidance throughout the transition and early usage period.
Deliver operational support during the initial weeks post-launch.
Feedback & Continuous Improvement
Collect and document merchant feedback on products and onboarding experience.
Share insights with leadership to inform product enhancements and workflow improvements.
Identify opportunities to improve team processes and merchant success metrics.
Qualifications Required
Bachelor’s degree or equivalent professional experience.
3–5 years of experience in onboarding, implementation, project management, and/or account management.
Strong organizational skills with exceptional attention to detail.
Proven ability to manage multiple tasks accurately and meet deadlines.
Excellent written and verbal communication and presentation skills.
Demonstrated ability to work effectively in cross-functional environments.
Strong customer service orientation, with the ability to handle merchant challenges professionally.
Preferred
Experience working with SaaS or e-commerce platforms.
High level of technical curiosity with the ability to investigate and troubleshoot issues.
Experience in fast-paced, evolving work environments.
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Remote (United States)
Corporate Office:
200 Fifth Ave, New York, NY
Pay Rate:
$44.00 per hour
Assignment Duration:
6 plus months
Position Summary The Platform Implementation Manager is responsible for delivering a high-quality onboarding and implementation experience for small and medium-sized business (SMB) merchants adopting DoorDash Commerce Platform products. Acting as the merchant’s primary point of contact and “quarterback,” this role coordinates cross-functional stakeholders, manages project timelines, troubleshoots technical issues, and ensures a smooth transition from legacy ordering systems.
This is a primarily remote role with occasional in-person collaboration at a nearby corporate hub.
Key Responsibilities Merchant Onboarding & Implementation
Lead end-to-end merchant onboarding and implementation projects, ensuring timely and successful go-live.
Schedule and facilitate kickoff calls and implementation milestones.
Project manages the setup of Online Ordering, branded mobile apps, loyalty programs, and gift card solutions.
Cross-Functional Coordination
Partner closely with Sales and Account Management teams to align on merchant goals and implementation readiness.
Coordinate with internal technical and operational teams to resolve issues and accelerate product adoption.
Technical Support & Troubleshooting
Troubleshoot technical issues related to merchant websites and DoorDash platforms prior to engineering escalation.
Serve as a product expert for Online Ordering and related Commerce Platform solutions.
Merchant Education & Support
Educate merchants on product functionality and best practices.
Answer “how-to” questions and provide proactive guidance throughout the transition and early usage period.
Deliver operational support during the initial weeks post-launch.
Feedback & Continuous Improvement
Collect and document merchant feedback on products and onboarding experience.
Share insights with leadership to inform product enhancements and workflow improvements.
Identify opportunities to improve team processes and merchant success metrics.
Qualifications Required
Bachelor’s degree or equivalent professional experience.
3–5 years of experience in onboarding, implementation, project management, and/or account management.
Strong organizational skills with exceptional attention to detail.
Proven ability to manage multiple tasks accurately and meet deadlines.
Excellent written and verbal communication and presentation skills.
Demonstrated ability to work effectively in cross-functional environments.
Strong customer service orientation, with the ability to handle merchant challenges professionally.
Preferred
Experience working with SaaS or e-commerce platforms.
High level of technical curiosity with the ability to investigate and troubleshoot issues.
Experience in fast-paced, evolving work environments.
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