Orchestra
Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward, and Small Girls PR. Orchestra also launched Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team. Learn more at www.orchestraco.com.
People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.
ABOUT THE ROLE Orchestra is seeking a Manager, Client Management Operations to support the execution of the firm’s core client management initiatives. This role is central to scaling Client Management at Orchestra and serves as a key execution partner to senior leadership. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively.
This is an ideal opportunity for a highly organized, proactive operator who thrives in fast-moving environments, is comfortable managing up, and enjoys working across multiple stakeholders with competing priorities.
Role location:
This role is based in our New York, N.Y. or Washington, D.C. office on a hybrid basis. Orchestra staff are in the office 3 days per week.
ACCOUNTABILITIES AND QUALIFICATIONS As a Manager on the Client Management team, you will:
Partner closely with senior leaders to translate strategic priorities into actionable plans, timelines, and deliverables
Coordinate across Operations, Finance, and client-facing teams to support internal and cross-functional initiatives
Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
Support efforts to retain, grow, and strengthen client partnerships across multiple teams
Manage and prioritize multiple workstreams, balancing urgent requests with longer‑term projects
Support executive time management, scheduling, and prioritization as needed
Help drive change management initiatives by supporting adoption of new processes and ways of working
Identify opportunities to simplify workflows, improve clarity, and reduce rework
Own and manage specific processes, programs, or internal initiatives end‑to‑end
Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow‑through
Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest‑impact work
Prepare briefings, summaries, and materials for executive and cross‑functional meetings to enable faster, more effective decision‑making
Contribute to refining Client Management operating models based on what’s working and what’s not
Support planning and execution of high‑visibility internal and external events (e.g., trainings, conferences), as needed
ESSENTIAL SKILLS
4–6 years of experience in operations, project management, agency, startup, campaign, or similarly fast‑paced environments
Strong stakeholder management skills and comfort working with senior leaders
Excellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders
Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
Strong judgment and comfort handling sensitive information
WORKING AT ORCHESTRA Compensation philosophy:
Orchestra offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
Salary range
(commensurate with experience and skills): $75,000–$90,000
BENEFITS
Medical, dental and vision insurance for employees and dependents
Pre‑tax Health Savings Account Savings Plan (HSA‑SP) or Flexible Spending Account (FSA)
401K with a 4% employer match and no vesting period
Generous paid time off (PTO)
Mobile phone reimbursement for data and minutes
To ensure that applicants are matched with the job that best suits their qualifications and interests, information that you submit may be shared with our network agencies. By providing your information, you are consenting to allow us and our subsidiaries to keep your information on file and to contact you regarding job opportunities, recruitment events and other related updates.
Note:
Orchestra offers temporary (non‑immigrant) work visas for new and existing employees and green card sponsorship for existing staff.
Note:
This role is based in our New York office and follows a hybrid work model.
Voluntary & Anonymous Custom Demographics Survey We are continuously working to expand our work environment to be as diverse and inclusive of as many perspectives as possible. Below is a set of voluntary demographic questions. If you choose to fill out this survey, the responses will be collected in aggregate only to help us identify areas for improvement in our hiring process. Your responses, or lack thereof, will not in any way be associated with your application or candidate details, will not affect your opportunity for employment, or the terms or conditions of your employment, and will not in any way be used in the hiring decision.
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People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.
ABOUT THE ROLE Orchestra is seeking a Manager, Client Management Operations to support the execution of the firm’s core client management initiatives. This role is central to scaling Client Management at Orchestra and serves as a key execution partner to senior leadership. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively.
This is an ideal opportunity for a highly organized, proactive operator who thrives in fast-moving environments, is comfortable managing up, and enjoys working across multiple stakeholders with competing priorities.
Role location:
This role is based in our New York, N.Y. or Washington, D.C. office on a hybrid basis. Orchestra staff are in the office 3 days per week.
ACCOUNTABILITIES AND QUALIFICATIONS As a Manager on the Client Management team, you will:
Partner closely with senior leaders to translate strategic priorities into actionable plans, timelines, and deliverables
Coordinate across Operations, Finance, and client-facing teams to support internal and cross-functional initiatives
Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
Support efforts to retain, grow, and strengthen client partnerships across multiple teams
Manage and prioritize multiple workstreams, balancing urgent requests with longer‑term projects
Support executive time management, scheduling, and prioritization as needed
Help drive change management initiatives by supporting adoption of new processes and ways of working
Identify opportunities to simplify workflows, improve clarity, and reduce rework
Own and manage specific processes, programs, or internal initiatives end‑to‑end
Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow‑through
Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest‑impact work
Prepare briefings, summaries, and materials for executive and cross‑functional meetings to enable faster, more effective decision‑making
Contribute to refining Client Management operating models based on what’s working and what’s not
Support planning and execution of high‑visibility internal and external events (e.g., trainings, conferences), as needed
ESSENTIAL SKILLS
4–6 years of experience in operations, project management, agency, startup, campaign, or similarly fast‑paced environments
Strong stakeholder management skills and comfort working with senior leaders
Excellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders
Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
Strong judgment and comfort handling sensitive information
WORKING AT ORCHESTRA Compensation philosophy:
Orchestra offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
Salary range
(commensurate with experience and skills): $75,000–$90,000
BENEFITS
Medical, dental and vision insurance for employees and dependents
Pre‑tax Health Savings Account Savings Plan (HSA‑SP) or Flexible Spending Account (FSA)
401K with a 4% employer match and no vesting period
Generous paid time off (PTO)
Mobile phone reimbursement for data and minutes
To ensure that applicants are matched with the job that best suits their qualifications and interests, information that you submit may be shared with our network agencies. By providing your information, you are consenting to allow us and our subsidiaries to keep your information on file and to contact you regarding job opportunities, recruitment events and other related updates.
Note:
Orchestra offers temporary (non‑immigrant) work visas for new and existing employees and green card sponsorship for existing staff.
Note:
This role is based in our New York office and follows a hybrid work model.
Voluntary & Anonymous Custom Demographics Survey We are continuously working to expand our work environment to be as diverse and inclusive of as many perspectives as possible. Below is a set of voluntary demographic questions. If you choose to fill out this survey, the responses will be collected in aggregate only to help us identify areas for improvement in our hiring process. Your responses, or lack thereof, will not in any way be associated with your application or candidate details, will not affect your opportunity for employment, or the terms or conditions of your employment, and will not in any way be used in the hiring decision.
#J-18808-Ljbffr