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SThree

2nd Level Support Network

SThree, New Bremen, Ohio, United States

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I am currently looking for a 2nd level Network Supporter to support a long‑term project in the network operations area.

Start:

February Duration:

Minimum 12 months (extension or permanent hire possible) Location:

100% remote Languages:

English (mainly) & German

Responsibilities

Provide 2nd Level Support with a focus on routers and switches.

Configuration, replacement, decommissioning & upgrades of network devices.

Troubleshooting end‑to‑end connectivity (internal & external).

Work within ITIL processes (incident, service request, change control) using tools like ServiceNow.

Collaborate with senior engineers to resolve complex infrastructure issues.

Create technical documentation and support automation initiatives.

Required Skills

Security Clearance: Germany SUG L2.

Hands‑on experience (3‑6 years) in at least three of the following:

Arista or Cisco switches/routers (Cisco 9000 Series, ACI)

F5 Load Balancers

SAP Router

Strong knowledge of:

MPLS, MP‑BGP, static routing

VRF, VLAN, VXLAN

VPC, MLAG

HSRP, VRRP, VARP

SNMP, Syslog

ACI concepts (EPG, Contracts)

SSL/TLS inspection

SThree_Germany is acting as an Employment Business in relation to this vacancy.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Information Technology

Industries Technology, Information and Internet, Telecommunications, and Wireless Services

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