StepStone Hospitality
Description
The beautiful and historic
Renaissance Des Moines Savery Hotel
is currently seeking a dynamic, experienced and motivated individual for the position of
Front Office Manager
at our
StepStone Hospitality
managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills. Administration
Maintain standards of quality guest service. Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Increase level of guest satisfaction by delivery of an exceptional product through employee development. Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. Ability to accurately use various office and accounting software. Support
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to assist with the design and preparation of statistical reports and presentations as needed. Ability to accurately report information. Ability to assist with various accounting department tasks as needed. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Personal Effectiveness
Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts oneself professionally at all times; sets standards for all associates. Requirements
These are required of every associate. Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Other duties may be assigned. Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V
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Renaissance Des Moines Savery Hotel
is currently seeking a dynamic, experienced and motivated individual for the position of
Front Office Manager
at our
StepStone Hospitality
managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills. Administration
Maintain standards of quality guest service. Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Increase level of guest satisfaction by delivery of an exceptional product through employee development. Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. Ability to accurately use various office and accounting software. Support
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to assist with the design and preparation of statistical reports and presentations as needed. Ability to accurately report information. Ability to assist with various accounting department tasks as needed. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Personal Effectiveness
Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts oneself professionally at all times; sets standards for all associates. Requirements
These are required of every associate. Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Other duties may be assigned. Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V
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