Moses/Weitzman Health System
SBHC Coordinator-Fairfield County & Shoreline
Moses/Weitzman Health System, Stratford, Connecticut, United States, 06497
SBHC Coordinator – Fairfield County & Shoreline
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Job Description The School‑Based Health Coordinator is responsible for providing consistent, expedient, and quality customer service to both internal staff members, external patients, and community partners in support of our school‑based health center program. The coordinator will actively complete tasks to enhance the customer experience and build relationships in the regions they support, and will assist the Regional Manager with maintaining and establishing school‑based locations. This position is responsible for the operational stability of the region, including supporting medical, behavioral health and dental clinical staff, school‑based clinical accreditation support, patient enrollment, scheduling and outreach initiatives, patient follow‑up, inventory ordering and maintenance, and insurance verification.
Administrative Responsibilities
Complete centralized tasks as defined by the Regional Program Manager
Own tasks from beginning to end
Ensure accuracy while maintaining timeliness of completion
Manage a log of all activities to track timelines and progress
Perform data entry, record keeping, and reporting
Establish and maintain a community resource directory
Act as a member of the safety team and coordinate equipment transports with the CHC Facilities Department
Schedule equipment maintenance in time for expiration dates
Clinical Support
Monitor the SBHC voicemail line on a daily basis, including the email group
Visit schools to pick up enrollment forms/flyers or drop off supplies as needed
Schedule appointments for clinical staff (medical, behavioral health, dental)
Facilitate telehealth appointments via TytoCare or Zoom platforms, if applicable
Greet patients, parents, school faculty and staff
Escort patients to the room; accurately obtain the chief complaint/reason for visit and document appropriately in the electronic medical record
Support the provision of clinical care by ensuring adequate levels of clinical supplies and materials through ongoing monitoring of clinical inventory and timely re‑stocking
Communicate among clinical team members by accurately taking phone messages and relaying them in a timely manner
Maintain universal precautions within the clinical setting at all times
Enrollment
Ensure the enrollment process is working efficiently following the Enrollment Process Playbook
Keep the SBHC Dashboard updated and maintained throughout the school year
Identify uninsured and under‑insured patients and refer them to Access to Care for health insurance coverage
Monitor communication systems (phone, email, database systems) in a timely manner
Distribute enrollment flyers to school contacts and ensure flyers are distributed to students/parents
Outreach
Engage with school staff for outreach opportunities during or after school hours, including possible weekends and school vacations
Schedule events, attend events, order supplies/flyers, and track engagement at the events
Maintain inventory of outreach totes, update marketing materials, and keep SBHC1.com/CHC1.com updated with new information
Provide schools with marketing materials and identify or update areas in the school to promote services
Assist with texting campaigns to patients and families
Populate the outreach calendar to track events throughout the department using an outreach event template
Clinical Accreditation (Licensure)
Work with the Manager of Clinical Accreditation to complete CTDHP license applications for new and renewing locations within the region(s) and track license expiration dates in a licensure spreadsheet
Obtain yearly Fire Marshal certificates for new and renewing locations within the region and track expiration dates using the licensure spreadsheet
Responsible for licensing in all disciplines
Order licensure supplies, including signage and medical supplies, ensuring supplies reach the designated sites
Other Responsibilities
Meet with Regional Managers and coordinator staff regularly to discuss operational issues, problem‑solve, and build team cohesion
Schedule appointments over summer for back‑to‑school physicals at designated SBHC locations
Manage creation and distribution of regular reporting and support ad‑hoc requests
Manage requests for follow‑up/issues from regional sites and work toward resolution
Ensure accuracy of billing information and minimize losses within the region
Assist teams with scanning and documentation as required
Maintain student population data to ensure accuracy and reliability
Participate in process improvement initiatives
Assist in onboarding and orientation of new staff
May perform other duties and responsibilities as necessary
Qualifications
Associate’s Degree required, Bachelor’s Degree preferred
2 years’ experience in a healthcare setting
Experience in an operational support role preferred
MS Office proficiency in Outlook, Word, and Excel
Attention to detail to ensure accuracy at all levels of the job
Excellent organization skills
Experience with community engagement
Ability to work collaboratively on a team
Strong customer service experience
Excellent verbal and written communication skills
Proven ability to multitask
Problem‑solving and critical thinking skills
Demonstrated leadership skills
Valid driver’s license and good driving record
Reliable transportation required
Physical Requirements / Work Environment
Minimal physical effort
Must be able to operate computer and telephone continuously
Regular regional travel
Must have a reliable vehicle and current license
Potential exposure to blood‑borne pathogens and/or bio‑hazardous material
Preferred Skills
Bilingual
CPR Certified
Experience with marketing and outreach
Work Schedule
Non‑Exempt, Full‑time (40 hours a week, 8 hours a day)
Flexible hours, must be able to work nights and weekends as needed
Regional travel required
Location Frank Scott Bunnell High School, Stratford, Connecticut
Organization Information The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations. It delivers primary care to more than 150,000 patients in Connecticut and extends access to specialty care for more than 2.5 million individuals across the U.S. The system provides accredited education and training for Medical Assistants in multiple states and supports innovative initiatives led by nationally and internationally recognized experts.
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job Description The School‑Based Health Coordinator is responsible for providing consistent, expedient, and quality customer service to both internal staff members, external patients, and community partners in support of our school‑based health center program. The coordinator will actively complete tasks to enhance the customer experience and build relationships in the regions they support, and will assist the Regional Manager with maintaining and establishing school‑based locations. This position is responsible for the operational stability of the region, including supporting medical, behavioral health and dental clinical staff, school‑based clinical accreditation support, patient enrollment, scheduling and outreach initiatives, patient follow‑up, inventory ordering and maintenance, and insurance verification.
Administrative Responsibilities
Complete centralized tasks as defined by the Regional Program Manager
Own tasks from beginning to end
Ensure accuracy while maintaining timeliness of completion
Manage a log of all activities to track timelines and progress
Perform data entry, record keeping, and reporting
Establish and maintain a community resource directory
Act as a member of the safety team and coordinate equipment transports with the CHC Facilities Department
Schedule equipment maintenance in time for expiration dates
Clinical Support
Monitor the SBHC voicemail line on a daily basis, including the email group
Visit schools to pick up enrollment forms/flyers or drop off supplies as needed
Schedule appointments for clinical staff (medical, behavioral health, dental)
Facilitate telehealth appointments via TytoCare or Zoom platforms, if applicable
Greet patients, parents, school faculty and staff
Escort patients to the room; accurately obtain the chief complaint/reason for visit and document appropriately in the electronic medical record
Support the provision of clinical care by ensuring adequate levels of clinical supplies and materials through ongoing monitoring of clinical inventory and timely re‑stocking
Communicate among clinical team members by accurately taking phone messages and relaying them in a timely manner
Maintain universal precautions within the clinical setting at all times
Enrollment
Ensure the enrollment process is working efficiently following the Enrollment Process Playbook
Keep the SBHC Dashboard updated and maintained throughout the school year
Identify uninsured and under‑insured patients and refer them to Access to Care for health insurance coverage
Monitor communication systems (phone, email, database systems) in a timely manner
Distribute enrollment flyers to school contacts and ensure flyers are distributed to students/parents
Outreach
Engage with school staff for outreach opportunities during or after school hours, including possible weekends and school vacations
Schedule events, attend events, order supplies/flyers, and track engagement at the events
Maintain inventory of outreach totes, update marketing materials, and keep SBHC1.com/CHC1.com updated with new information
Provide schools with marketing materials and identify or update areas in the school to promote services
Assist with texting campaigns to patients and families
Populate the outreach calendar to track events throughout the department using an outreach event template
Clinical Accreditation (Licensure)
Work with the Manager of Clinical Accreditation to complete CTDHP license applications for new and renewing locations within the region(s) and track license expiration dates in a licensure spreadsheet
Obtain yearly Fire Marshal certificates for new and renewing locations within the region and track expiration dates using the licensure spreadsheet
Responsible for licensing in all disciplines
Order licensure supplies, including signage and medical supplies, ensuring supplies reach the designated sites
Other Responsibilities
Meet with Regional Managers and coordinator staff regularly to discuss operational issues, problem‑solve, and build team cohesion
Schedule appointments over summer for back‑to‑school physicals at designated SBHC locations
Manage creation and distribution of regular reporting and support ad‑hoc requests
Manage requests for follow‑up/issues from regional sites and work toward resolution
Ensure accuracy of billing information and minimize losses within the region
Assist teams with scanning and documentation as required
Maintain student population data to ensure accuracy and reliability
Participate in process improvement initiatives
Assist in onboarding and orientation of new staff
May perform other duties and responsibilities as necessary
Qualifications
Associate’s Degree required, Bachelor’s Degree preferred
2 years’ experience in a healthcare setting
Experience in an operational support role preferred
MS Office proficiency in Outlook, Word, and Excel
Attention to detail to ensure accuracy at all levels of the job
Excellent organization skills
Experience with community engagement
Ability to work collaboratively on a team
Strong customer service experience
Excellent verbal and written communication skills
Proven ability to multitask
Problem‑solving and critical thinking skills
Demonstrated leadership skills
Valid driver’s license and good driving record
Reliable transportation required
Physical Requirements / Work Environment
Minimal physical effort
Must be able to operate computer and telephone continuously
Regular regional travel
Must have a reliable vehicle and current license
Potential exposure to blood‑borne pathogens and/or bio‑hazardous material
Preferred Skills
Bilingual
CPR Certified
Experience with marketing and outreach
Work Schedule
Non‑Exempt, Full‑time (40 hours a week, 8 hours a day)
Flexible hours, must be able to work nights and weekends as needed
Regional travel required
Location Frank Scott Bunnell High School, Stratford, Connecticut
Organization Information The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations. It delivers primary care to more than 150,000 patients in Connecticut and extends access to specialty care for more than 2.5 million individuals across the U.S. The system provides accredited education and training for Medical Assistants in multiple states and supports innovative initiatives led by nationally and internationally recognized experts.
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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