Crowne Plaza Cleveland at Playhouse Square
Sales Administrator/Group Rooms Coordinator
Crowne Plaza Cleveland at Playhouse Square, Cleveland, Ohio, us, 44101
Job Title: Group Rooms and Event Coordinator/Sales Administrator
Company: Crowne Plaza Cleveland at Playhouse Square
Reports To: Direct Report to Property DOS
Job Purpose: Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards and overall guest satisfaction.
Job Responsibilities:
Act as the primary resource for the operational and administrative functions for group block management and the Sales Office including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required.
Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
Possess a working knowledge of the brand’s guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
Maintain accurate files and systems for information retrieval as it relates to group bookings.
Answer incoming phone calls and qualify the call to direct to proper Sales Manager.
Office supply ordering, mail distribution, fax, scanner and copier maintenance.
Other duties as assigned.
Job Skills:
Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
Experience with hotel PMS systems and operational proficiency.
Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
Tact and good judgment and proven experience interacting with customers and hotel management.
Job Qualifications:
Education: High school diploma required.
Experience: Minimum 6 months experience in hospitality, sales, marketing or accounts payable/receivable.
Licenses/Certifications: N/A
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision.
Frequent sitting with some walking and standing.
Frequently lifts/carries up to 10 lbs.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Continually works in normal office conditions and in close proximity to others.
X Walk extended distances
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Hospitality
Cleveland, OH #J-18808-Ljbffr
Company: Crowne Plaza Cleveland at Playhouse Square
Reports To: Direct Report to Property DOS
Job Purpose: Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards and overall guest satisfaction.
Job Responsibilities:
Act as the primary resource for the operational and administrative functions for group block management and the Sales Office including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required.
Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
Possess a working knowledge of the brand’s guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
Maintain accurate files and systems for information retrieval as it relates to group bookings.
Answer incoming phone calls and qualify the call to direct to proper Sales Manager.
Office supply ordering, mail distribution, fax, scanner and copier maintenance.
Other duties as assigned.
Job Skills:
Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
Experience with hotel PMS systems and operational proficiency.
Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
Tact and good judgment and proven experience interacting with customers and hotel management.
Job Qualifications:
Education: High school diploma required.
Experience: Minimum 6 months experience in hospitality, sales, marketing or accounts payable/receivable.
Licenses/Certifications: N/A
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision.
Frequent sitting with some walking and standing.
Frequently lifts/carries up to 10 lbs.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Continually works in normal office conditions and in close proximity to others.
X Walk extended distances
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Hospitality
Cleveland, OH #J-18808-Ljbffr