Yellowstone Local
About Yellowstone Local
Yellowstone Local is a modern recruiting, hiring, and employer branding agency serving the skilled trades industry. Our mission is to solve the industry’s biggest problem: creating predictable, scalable, and top-performing recruiting systems that allow our clients to hire top-tier blue-collar talent consistently.
Our culture is intentionally built around a clear set of beliefs that guide how we work, how we lead, and how we serve our clients.
Yellowstone Local Belief Statement
We believe in doing the work that others won’t.
We believe in moving fast over moving perfectly.
We believe discipline creates freedom.
We believe in thinking long-term while executing today.
We believe in owning outcomes when we’re not completely in control.
We believe being in the people business starts with us as individuals.
We believe that if our culture attracts everyone, then we don’t have a culture.
Compensation Base Salary:
$50,000 annually, paid bi-monthly (15th and last day of the month)
Variable Target Earnings:
$50,000 annually, tied to portfolio performance and paid monthly (15th of the following month)
On-Target Earnings (OTE):
$100,000 annually at 90% Net Revenue Retention (NRR)
Uncapped Upside:
Expansion and winback revenue provide unlimited earning potential
Benefits & Perks
Medical Insurance:
100% employer-covered for employees with low deductibles
Dependent Coverage:
50% employer-covered medical insurance for dependents
Dental & Vision Insurance
Remote-first work environment
with optional office access in select major cities, including Austin
Flexible PTO , with an expectation of responsible planning and coverage
Paid Holidays , including:
Two days for Thanksgiving
The entire last week of the year is off for the holidays
+ More!
Why Yellowstone Local
Clear ownership of revenue and client outcomes
Performance-based compensation with uncapped upside
Direct path to Team Lead and Managerial roles within 12–24 months
Opportunity to influence systems, strategy, and team development
Mission-driven work with real impact on skilled trades businesses
Role Summary The Client Success Manager (CSM) is an experienced, outcomes-driven owner of a defined book of business, responsible for driving Net Revenue Retention (NRR) and ensuring clients achieve measurable hiring success.
This role manages 50–60 active client accounts representing approximately $125,000–$150,000 in Monthly Recurring Revenue (MRR). The CSM owns overall client strategy at both the job and company level, acting as the quarterback for client outcomes while partnering cross-functionally with recruiting and marketing teams for execution.
This position is ideal for a seasoned CSM who thrives in a performance-based environment and is motivated by a clear path to Team Lead and Managerial advancement.
Key Responsibilities: Client Relationship & Strategy
Own the end-to-end post-sale client relationship for a portfolio of 50–60 accounts
Serve as the strategic advisor for both job-level and company-level hiring strategies
Lead onboarding, quarterly planning, and ongoing success calls
Develop and maintain clear success plans aligned to client hiring goals and retention benchmarks
Proactively identify risks, churn signals, and expansion opportunities
Hold clients accountable to agreed-upon actions, best practices, and timelines
Execution & Coordination
Coordinate cross-functionally with recruiting, marketing, and operations teams
Ensure campaigns, job ads, and hiring systems are implemented accurately and on time
Track deliverables, timelines, and performance milestones
Maintain accurate and timely documentation in CRM and internal systems
Performance Management & Reporting
Monitor hiring performance metrics (leads, applicants, hires, conversion rates, time-to-fill, etc.)
Prepare and present performance reports and insights to clients
Use data to guide recommendations and adjust strategies
Hold clients accountable to best practices and agreed-upon actions
Retention, Growth & Advocacy
Own Net Revenue Retention (NRR) across assigned portfolio
Drive renewals, winbacks, and expansion revenue within existing accounts
Partner with Sales on upsell and expansion opportunities
Proactively mitigate churn through strategic intervention and value delivery
Gather client feedback, testimonials, and case studies
Act as the internal voice of the client while upholding company standards
Success Metrics
Net Revenue Retention (primary metric)
Client retention and churn rate
Hiring outcomes achieved vs. targets
Account expansion and winback revenue
Client satisfaction
Accuracy, timeliness, and quality of execution
Qualifications
3+ years of experience in client success, account management, or customer-facing roles
Proven ability to manage multiple accounts simultaneously
Strong consultative communication and presentation skills
High level of organization, follow-through, and attention to detail
Data-driven mindset with comfort in interpreting performance metrics
Experience working cross-functionally in fast-paced environments
Preferred Qualifications
Experience in recruiting, staffing, HR tech, marketing services, or SaaS
Familiarity with skilled trades, blue-collar, or local service businesses
CRM experience (HubSpot preferred)
Remote client management experience
Core Competencies
Ownership & accountability
Strategic thinking
Client empathy with firm boundary-setting
Clear written and verbal communication
Process-oriented with a bias toward action
Work Environment & Expectations
Remote role with structured accountability
High client interaction and performance expectations
Ownership mindset with revenue responsibility
Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Our culture is intentionally built around a clear set of beliefs that guide how we work, how we lead, and how we serve our clients.
Yellowstone Local Belief Statement
We believe in doing the work that others won’t.
We believe in moving fast over moving perfectly.
We believe discipline creates freedom.
We believe in thinking long-term while executing today.
We believe in owning outcomes when we’re not completely in control.
We believe being in the people business starts with us as individuals.
We believe that if our culture attracts everyone, then we don’t have a culture.
Compensation Base Salary:
$50,000 annually, paid bi-monthly (15th and last day of the month)
Variable Target Earnings:
$50,000 annually, tied to portfolio performance and paid monthly (15th of the following month)
On-Target Earnings (OTE):
$100,000 annually at 90% Net Revenue Retention (NRR)
Uncapped Upside:
Expansion and winback revenue provide unlimited earning potential
Benefits & Perks
Medical Insurance:
100% employer-covered for employees with low deductibles
Dependent Coverage:
50% employer-covered medical insurance for dependents
Dental & Vision Insurance
Remote-first work environment
with optional office access in select major cities, including Austin
Flexible PTO , with an expectation of responsible planning and coverage
Paid Holidays , including:
Two days for Thanksgiving
The entire last week of the year is off for the holidays
+ More!
Why Yellowstone Local
Clear ownership of revenue and client outcomes
Performance-based compensation with uncapped upside
Direct path to Team Lead and Managerial roles within 12–24 months
Opportunity to influence systems, strategy, and team development
Mission-driven work with real impact on skilled trades businesses
Role Summary The Client Success Manager (CSM) is an experienced, outcomes-driven owner of a defined book of business, responsible for driving Net Revenue Retention (NRR) and ensuring clients achieve measurable hiring success.
This role manages 50–60 active client accounts representing approximately $125,000–$150,000 in Monthly Recurring Revenue (MRR). The CSM owns overall client strategy at both the job and company level, acting as the quarterback for client outcomes while partnering cross-functionally with recruiting and marketing teams for execution.
This position is ideal for a seasoned CSM who thrives in a performance-based environment and is motivated by a clear path to Team Lead and Managerial advancement.
Key Responsibilities: Client Relationship & Strategy
Own the end-to-end post-sale client relationship for a portfolio of 50–60 accounts
Serve as the strategic advisor for both job-level and company-level hiring strategies
Lead onboarding, quarterly planning, and ongoing success calls
Develop and maintain clear success plans aligned to client hiring goals and retention benchmarks
Proactively identify risks, churn signals, and expansion opportunities
Hold clients accountable to agreed-upon actions, best practices, and timelines
Execution & Coordination
Coordinate cross-functionally with recruiting, marketing, and operations teams
Ensure campaigns, job ads, and hiring systems are implemented accurately and on time
Track deliverables, timelines, and performance milestones
Maintain accurate and timely documentation in CRM and internal systems
Performance Management & Reporting
Monitor hiring performance metrics (leads, applicants, hires, conversion rates, time-to-fill, etc.)
Prepare and present performance reports and insights to clients
Use data to guide recommendations and adjust strategies
Hold clients accountable to best practices and agreed-upon actions
Retention, Growth & Advocacy
Own Net Revenue Retention (NRR) across assigned portfolio
Drive renewals, winbacks, and expansion revenue within existing accounts
Partner with Sales on upsell and expansion opportunities
Proactively mitigate churn through strategic intervention and value delivery
Gather client feedback, testimonials, and case studies
Act as the internal voice of the client while upholding company standards
Success Metrics
Net Revenue Retention (primary metric)
Client retention and churn rate
Hiring outcomes achieved vs. targets
Account expansion and winback revenue
Client satisfaction
Accuracy, timeliness, and quality of execution
Qualifications
3+ years of experience in client success, account management, or customer-facing roles
Proven ability to manage multiple accounts simultaneously
Strong consultative communication and presentation skills
High level of organization, follow-through, and attention to detail
Data-driven mindset with comfort in interpreting performance metrics
Experience working cross-functionally in fast-paced environments
Preferred Qualifications
Experience in recruiting, staffing, HR tech, marketing services, or SaaS
Familiarity with skilled trades, blue-collar, or local service businesses
CRM experience (HubSpot preferred)
Remote client management experience
Core Competencies
Ownership & accountability
Strategic thinking
Client empathy with firm boundary-setting
Clear written and verbal communication
Process-oriented with a bias toward action
Work Environment & Expectations
Remote role with structured accountability
High client interaction and performance expectations
Ownership mindset with revenue responsibility
Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr