Château NaNa Willine
Founder & CEO l Broker l Global Mobility and Relocation Specialist
Job Title
Manager on Duty (MOD)
Location: Accra, Ghana
Property: Château Nana Willine – Boutique Luxury Hotel
Position Overview Château Nana Willine is seeking a highly experienced, hands‑on Manager on Duty (MOD) to oversee daily hotel operations and lead our team toward the next level of excellence. This role is critical to ensuring operational discipline, elevated guest experience, staff accountability, and consistent service standards across all departments.
This is not a supervisory role for beginners. We are seeking a seasoned hospitality professional with proven experience managing boutique hotels or luxury hospitality environments who can step in, take control of daily operations, and lead with confidence, precision, and professionalism.
The ideal candidate understands that luxury is in the details, thrives in fast‑paced environments, and knows how to turn systems, people, and processes into a seamless guest experience.
Key Responsibilities Operational Leadership
Serve as the on‑site leader during assigned shifts, acting as the primary decision‑maker for hotel operations.
Oversee all departments including
Front Office/Guest Relations, Housekeeping, Security, Maintenance, and Food & Beverage .
Ensure daily operations run smoothly, efficiently, and according to established SOPs.
Conduct daily shift line‑ups and briefings to set expectations, priorities, and accountability.
Guest Experience Excellence
Ensure every guest receives a high‑touch, personalized, luxury experience from arrival to departure.
Handle guest concerns, escalations, and special requests with professionalism and urgency.
Proactively identify opportunities to improve guest satisfaction, upsells, and repeat stays.
Monitor online reviews, guest feedback, and service trends; implement corrective actions immediately.
Staff Leadership & Accountability
Supervise, coach, and hold staff accountable for performance, punctuality, appearance, and service standards.
Enforce hotel policies, procedures, and discipline consistently and fairly.
Identify training gaps and work with leadership to improve staff performance.
Ensure proper shift handovers, reporting, and communication across all departments.
Reporting & Controls
Complete daily operational reports including occupancy, incidents, maintenance issues, staff attendance, and guest feedback.
Monitor inventory, par levels, supplies, and loss prevention.
Ensure cash handling, billing, and invoice preparation are accurate and compliant.
Report operational risks, staffing issues, and improvement opportunities to ownership/management.
Standards & Brand Protection
Maintain the hotel’s physical appearance, cleanliness, safety, and brand standards at all times.
Ensure staff presentation, uniforms, and conduct reflect a luxury boutique brand.
Uphold confidentiality, integrity, and professionalism in all matters.
Required Qualifications & Experience Only candidates who meet the following criteria should apply:
Minimum
5+ years of experience
in hotel operations, hospitality management, or a similar leadership role.
Proven experience in a
boutique hotel, luxury hotel, resort, or high‑end hospitality environment .
Strong operational knowledge of
front office, housekeeping, guest relations, and facilities management .
Demonstrated ability to lead teams, enforce standards, and solve problems independently.
Excellent command of
spoken and written English .
Strong organizational, reporting, and time‑management skills.
Confident decision‑maker who can remain calm under pressure.
High attention to detail and a passion for excellence.
Ability to work flexible hours, including evenings, weekends, and holidays as required.
Preferred Attributes
Experience opening, stabilizing, or elevating hotel operations.
Background in hospitality SOP development and implementation.
Strong guest‑facing presence with a polished, professional demeanor.
Results‑driven mindset with a focus on efficiency, revenue protection, and guest satisfaction.
Technology‑savvy (hotel systems, reporting tools, WhatsApp business communication, etc.).
What This Role Is Not
Not an entry‑level position
Not a training role
Not a passive supervisory role
This position requires leadership, authority, and experience. We are looking for someone who can step in, take ownership, and raise the bar immediately.
How to Apply Serious and qualified candidates should submit:
Updated CV / Resume
Brief cover note highlighting relevant hospitality management experience
Only shortlisted candidates will be contacted.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
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Location: Accra, Ghana
Property: Château Nana Willine – Boutique Luxury Hotel
Position Overview Château Nana Willine is seeking a highly experienced, hands‑on Manager on Duty (MOD) to oversee daily hotel operations and lead our team toward the next level of excellence. This role is critical to ensuring operational discipline, elevated guest experience, staff accountability, and consistent service standards across all departments.
This is not a supervisory role for beginners. We are seeking a seasoned hospitality professional with proven experience managing boutique hotels or luxury hospitality environments who can step in, take control of daily operations, and lead with confidence, precision, and professionalism.
The ideal candidate understands that luxury is in the details, thrives in fast‑paced environments, and knows how to turn systems, people, and processes into a seamless guest experience.
Key Responsibilities Operational Leadership
Serve as the on‑site leader during assigned shifts, acting as the primary decision‑maker for hotel operations.
Oversee all departments including
Front Office/Guest Relations, Housekeeping, Security, Maintenance, and Food & Beverage .
Ensure daily operations run smoothly, efficiently, and according to established SOPs.
Conduct daily shift line‑ups and briefings to set expectations, priorities, and accountability.
Guest Experience Excellence
Ensure every guest receives a high‑touch, personalized, luxury experience from arrival to departure.
Handle guest concerns, escalations, and special requests with professionalism and urgency.
Proactively identify opportunities to improve guest satisfaction, upsells, and repeat stays.
Monitor online reviews, guest feedback, and service trends; implement corrective actions immediately.
Staff Leadership & Accountability
Supervise, coach, and hold staff accountable for performance, punctuality, appearance, and service standards.
Enforce hotel policies, procedures, and discipline consistently and fairly.
Identify training gaps and work with leadership to improve staff performance.
Ensure proper shift handovers, reporting, and communication across all departments.
Reporting & Controls
Complete daily operational reports including occupancy, incidents, maintenance issues, staff attendance, and guest feedback.
Monitor inventory, par levels, supplies, and loss prevention.
Ensure cash handling, billing, and invoice preparation are accurate and compliant.
Report operational risks, staffing issues, and improvement opportunities to ownership/management.
Standards & Brand Protection
Maintain the hotel’s physical appearance, cleanliness, safety, and brand standards at all times.
Ensure staff presentation, uniforms, and conduct reflect a luxury boutique brand.
Uphold confidentiality, integrity, and professionalism in all matters.
Required Qualifications & Experience Only candidates who meet the following criteria should apply:
Minimum
5+ years of experience
in hotel operations, hospitality management, or a similar leadership role.
Proven experience in a
boutique hotel, luxury hotel, resort, or high‑end hospitality environment .
Strong operational knowledge of
front office, housekeeping, guest relations, and facilities management .
Demonstrated ability to lead teams, enforce standards, and solve problems independently.
Excellent command of
spoken and written English .
Strong organizational, reporting, and time‑management skills.
Confident decision‑maker who can remain calm under pressure.
High attention to detail and a passion for excellence.
Ability to work flexible hours, including evenings, weekends, and holidays as required.
Preferred Attributes
Experience opening, stabilizing, or elevating hotel operations.
Background in hospitality SOP development and implementation.
Strong guest‑facing presence with a polished, professional demeanor.
Results‑driven mindset with a focus on efficiency, revenue protection, and guest satisfaction.
Technology‑savvy (hotel systems, reporting tools, WhatsApp business communication, etc.).
What This Role Is Not
Not an entry‑level position
Not a training role
Not a passive supervisory role
This position requires leadership, authority, and experience. We are looking for someone who can step in, take ownership, and raise the bar immediately.
How to Apply Serious and qualified candidates should submit:
Updated CV / Resume
Brief cover note highlighting relevant hospitality management experience
Only shortlisted candidates will be contacted.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr