WiredScore
Client Success Manager / Senior Client Success Manager – North America
WiredScore, New York, New York, us, 10261
Client Success Manager / Senior Client Success Manager – North America
Direct message the job poster from WiredScore
About WiredScore At WiredScore, we believe being connected can change the world. We’re the global organization behind the WiredScore and SmartScore certifications - setting the standard for digital connectivity and smart technology in buildings through certification and education.
We work with the real estate industry to assess and improve the technology foundations of offices and homes, giving stakeholders clarity on how a building will perform today and how ready it is for tomorrow.
Since launching in 2013, WiredScore has expanded globally and certified thousands of buildings worldwide, helping raise expectations for what “great” looks like in the built environment. Join us to help shape a more connected, collaborative, and dynamic future - one building at a time.
Role Overview WiredScore is hiring a
Client Success Manager (CSM)
or
Senior Client Success Manager (Sr. CSM)
to join our North American team and take ownership of a strategic portfolio of clients. This is a client-facing role designed for professionals who thrive at the intersection of
relationship management, commercial outcomes, and value creation .
At WiredScore, you will be accountable for
renewal revenue and upsell opportunity generation first , while also acting as a trusted advisor focused on
client health, long-term retention, and measurable value delivery . You will engage with a wide range of stakeholders—from assistant property managers to senior executives and C‑suite leaders—requiring strong executive presence, confidence, and storytelling skills.
What You’ll Do (Primary Responsibilities) Commercial Ownership & Revenue Growth
Own renewal outcomes across your client portfolio, driving high retention through proactive engagement and clear articulation of value.
Identify, qualify, and develop upsell and expansion opportunities, partnering closely with Sales to convert opportunities into revenue.
Strategic Client Relationship Management
Build and nurture multi‑threaded relationships across client organizations, from day‑to‑day operators to senior decision‑makers.
Act as a trusted advisor, helping clients understand how WiredScore supports their broader commercial, leasing, and tenant‑experience goals.
Lead executive‑level conversations, including renewal discussions, strategic reviews, and value‑based presentations.
Client Health & Value Delivery
Proactively manage client health by identifying risks, addressing challenges early, and ensuring consistent delivery of value throughout the client lifecycle.
Translate WiredScore’s product and insights into clear, outcome‑driven narratives that resonate with different stakeholder audiences.
Who You Are (Core Competencies)
Commercially minded:
You understand that strong relationships drive revenue and are comfortable owning renewal and expansion outcomes.
Executive‑ready communicator:
You can confidently present, influence, and negotiate with senior stakeholders and C‑suite leaders.
Strategic thinker:
You connect client goals to WiredScore’s value proposition and tailor your approach to different asset types and client priorities.
Highly organized & process‑driven:
You manage a portfolio effectively, prioritize well, and deliver consistently high‑quality outcomes.
Self‑directed and resilient:
You operate with autonomy, take ownership, and find solutions even when paths are not clearly defined.
Required Qualifications
2–6+ years of experience in Client Success, Account Management, or a comparable client‑facing role. (4+ years for Sr CSM)
Demonstrated ownership of renewals, retention, or revenue‑linked client outcomes.
Strong experience presenting to and managing relationships with senior stakeholders.
Excellent written and verbal communication skills, with the ability to distill complex ideas into clear, compelling messages.
Desired Experience & Skills
Experience in SaaS, proptech, or real estate preferred.
Proven ability to identify and develop upsell or expansion opportunities within an existing client base.
Strong presentation and storytelling skills, including leading QBRs.
Familiarity with CRM tools (e.g., Salesforce, G‑Suite, Slack) and structured account planning.
Interest in (or experience with) commercial real estate, tenant experience, or technology‑driven marketplaces.
Benefits We really care about hiring and supporting a great team of people, and offer competitive compensation and a great range of benefits, including:
Minimum 20 days of paid leave
L&D budget of $1000 per person per annum
Health and dental insurance
Hybrid working (including a ‘work from anywhere’ week per quarter)
Enhanced maternity and paternity leave
Diversity & Inclusion WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team.
We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility please discuss this with us. Disabilities are not a barrier to employment at WiredScore.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Technology, Information and Media
#J-18808-Ljbffr
About WiredScore At WiredScore, we believe being connected can change the world. We’re the global organization behind the WiredScore and SmartScore certifications - setting the standard for digital connectivity and smart technology in buildings through certification and education.
We work with the real estate industry to assess and improve the technology foundations of offices and homes, giving stakeholders clarity on how a building will perform today and how ready it is for tomorrow.
Since launching in 2013, WiredScore has expanded globally and certified thousands of buildings worldwide, helping raise expectations for what “great” looks like in the built environment. Join us to help shape a more connected, collaborative, and dynamic future - one building at a time.
Role Overview WiredScore is hiring a
Client Success Manager (CSM)
or
Senior Client Success Manager (Sr. CSM)
to join our North American team and take ownership of a strategic portfolio of clients. This is a client-facing role designed for professionals who thrive at the intersection of
relationship management, commercial outcomes, and value creation .
At WiredScore, you will be accountable for
renewal revenue and upsell opportunity generation first , while also acting as a trusted advisor focused on
client health, long-term retention, and measurable value delivery . You will engage with a wide range of stakeholders—from assistant property managers to senior executives and C‑suite leaders—requiring strong executive presence, confidence, and storytelling skills.
What You’ll Do (Primary Responsibilities) Commercial Ownership & Revenue Growth
Own renewal outcomes across your client portfolio, driving high retention through proactive engagement and clear articulation of value.
Identify, qualify, and develop upsell and expansion opportunities, partnering closely with Sales to convert opportunities into revenue.
Strategic Client Relationship Management
Build and nurture multi‑threaded relationships across client organizations, from day‑to‑day operators to senior decision‑makers.
Act as a trusted advisor, helping clients understand how WiredScore supports their broader commercial, leasing, and tenant‑experience goals.
Lead executive‑level conversations, including renewal discussions, strategic reviews, and value‑based presentations.
Client Health & Value Delivery
Proactively manage client health by identifying risks, addressing challenges early, and ensuring consistent delivery of value throughout the client lifecycle.
Translate WiredScore’s product and insights into clear, outcome‑driven narratives that resonate with different stakeholder audiences.
Who You Are (Core Competencies)
Commercially minded:
You understand that strong relationships drive revenue and are comfortable owning renewal and expansion outcomes.
Executive‑ready communicator:
You can confidently present, influence, and negotiate with senior stakeholders and C‑suite leaders.
Strategic thinker:
You connect client goals to WiredScore’s value proposition and tailor your approach to different asset types and client priorities.
Highly organized & process‑driven:
You manage a portfolio effectively, prioritize well, and deliver consistently high‑quality outcomes.
Self‑directed and resilient:
You operate with autonomy, take ownership, and find solutions even when paths are not clearly defined.
Required Qualifications
2–6+ years of experience in Client Success, Account Management, or a comparable client‑facing role. (4+ years for Sr CSM)
Demonstrated ownership of renewals, retention, or revenue‑linked client outcomes.
Strong experience presenting to and managing relationships with senior stakeholders.
Excellent written and verbal communication skills, with the ability to distill complex ideas into clear, compelling messages.
Desired Experience & Skills
Experience in SaaS, proptech, or real estate preferred.
Proven ability to identify and develop upsell or expansion opportunities within an existing client base.
Strong presentation and storytelling skills, including leading QBRs.
Familiarity with CRM tools (e.g., Salesforce, G‑Suite, Slack) and structured account planning.
Interest in (or experience with) commercial real estate, tenant experience, or technology‑driven marketplaces.
Benefits We really care about hiring and supporting a great team of people, and offer competitive compensation and a great range of benefits, including:
Minimum 20 days of paid leave
L&D budget of $1000 per person per annum
Health and dental insurance
Hybrid working (including a ‘work from anywhere’ week per quarter)
Enhanced maternity and paternity leave
Diversity & Inclusion WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team.
We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility please discuss this with us. Disabilities are not a barrier to employment at WiredScore.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Technology, Information and Media
#J-18808-Ljbffr