Cleveland Clinic
Patient Access Workleader
– Cleveland Clinic South Pointe Hospital
Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. At Cleveland Clinic, every member of the team is a caregiver. In our Finance division, caregivers use their knowledge and skill daily to provide exceptional experiences for patients and their families.
As the Patient Access Workleader you will serve as the department lead in a part‑time capacity from 12:00 p.m. to 8:30 p.m., plus on‑call with alternating weekend and holiday rotations.
Responsibilities
Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of registration issues with a minimal need to escalate internally.
Assist with and resolve patient inquiries or complaints.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding registration issues.
Rotate in on‑call coverage and cover call‑offs within the department.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration, and cashier.
Train caregivers and conduct performance evaluations.
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, handling call‑offs, allocating work/resources, and time-and‑attendance entries.
Minimum Qualifications
High School Diploma or GED.
Four years of experience in a customer‑facing role with in‑person or phone contact OR previous work‑leader experience with demonstrated competence in personnel management. An Associate’s Degree may substitute one year of experience and a Bachelor’s Degree may substitute two years of experience.
Basic PC software application knowledge and the ability to use multiple data systems.
Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year.
Physical Requirements
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations, ability to move up to 25 lb.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) and does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Other
Industries Hospitals and Health Care
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– Cleveland Clinic South Pointe Hospital
Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. At Cleveland Clinic, every member of the team is a caregiver. In our Finance division, caregivers use their knowledge and skill daily to provide exceptional experiences for patients and their families.
As the Patient Access Workleader you will serve as the department lead in a part‑time capacity from 12:00 p.m. to 8:30 p.m., plus on‑call with alternating weekend and holiday rotations.
Responsibilities
Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of registration issues with a minimal need to escalate internally.
Assist with and resolve patient inquiries or complaints.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding registration issues.
Rotate in on‑call coverage and cover call‑offs within the department.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration, and cashier.
Train caregivers and conduct performance evaluations.
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, handling call‑offs, allocating work/resources, and time-and‑attendance entries.
Minimum Qualifications
High School Diploma or GED.
Four years of experience in a customer‑facing role with in‑person or phone contact OR previous work‑leader experience with demonstrated competence in personnel management. An Associate’s Degree may substitute one year of experience and a Bachelor’s Degree may substitute two years of experience.
Basic PC software application knowledge and the ability to use multiple data systems.
Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year.
Physical Requirements
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations, ability to move up to 25 lb.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) and does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Other
Industries Hospitals and Health Care
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