Marathon Health
Client Success Manager
at
Marathon Health
Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union‑sponsored clients. We offer advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through 680+ health centers across 41 states and virtual platforms in all 50 states. Our patient‑first approach improves health outcomes and saves costs.
About the Job The Client Success Manager develops and maintains strong, lasting partnerships with assigned customers and brokers/consultants. The role engages in strategic planning, identifies engagement opportunities, resolves issues, and consults customers on best practices to drive clinical and savings outcomes.
Essential Duties & Responsibilities
Develop a deep understanding and interest of population health and health care utilization data, articulating results.
Participate in new health center implementation planning and launch.
Manage contractual requirements, including renewal terms, and successfully renew clients at targeted escalation.
Identify and target revenue growth opportunities with existing clients, including new member populations, health centers, products, and services.
Help define and leverage the coverage model for assigned clients.
Use creative feedback tools to understand customer needs and work with internal partners to improve products and services.
Coordinate with marketing to develop and implement client‑specific engagement plans, communications, and incentives to improve utilization and patient experience.
Partner on ways to drive employee and member engagement, achieve clinical and savings metrics, and maintain open communication with clinical staff.
Analyze, summarize, report and manage performance data related to clinic operations; track risk metrics related to partnership success.
Maintain Salesforce documentation and reporting.
Execute all necessary contractual requirements timely; may assist in requests for proposals (RFPs) as requested.
Support coordination of client eligibility file processing, invoicing, incentive documentation, and reporting.
Serve as lead point of contact for all customer needs/requests.
Maintain broker relationships and advocate on behalf of mutual clients.
Run, interpret, and deliver client reporting on the appropriate frequency.
Qualifications Bachelor’s degree in business or healthcare administration and 5+ years of directly related healthcare operations or account/client management experience, or equivalent combination of education and experience. Proven success managing clients with complex needs and high expectations; experience influencing stakeholders at all levels; strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.
Desired Attributes
Experienced in developing and delivering presentations.
High‑energy personal style and process‑oriented thinking.
Strong oral and written communication skills.
Ability to build, foster, and maintain positive professional relationships.
Ability to influence others and work cross‑functionally; strong organizational acumen to establish effective internal networks.
Willingness to develop an in‑depth understanding of the market, business sector, and related services; think creatively to find efficient and sustainable solutions.
Knowledge of and advocacy for process improvement and adherence.
Tenacious follow‑up to perform client services.
Strong project management, account portfolio planning, and prioritization.
Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred.
Willingness to travel up to 50%.
Pay Range $80,000 – $110,000 per year. The actual offer may vary based on geographic location and the candidate’s experience and skill level. This position is also eligible for an annual incentive.
We are accepting applications for this position until a candidate has been selected. To apply and learn more about open jobs at Marathon Health, visit our careers page.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr
at
Marathon Health
Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union‑sponsored clients. We offer advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through 680+ health centers across 41 states and virtual platforms in all 50 states. Our patient‑first approach improves health outcomes and saves costs.
About the Job The Client Success Manager develops and maintains strong, lasting partnerships with assigned customers and brokers/consultants. The role engages in strategic planning, identifies engagement opportunities, resolves issues, and consults customers on best practices to drive clinical and savings outcomes.
Essential Duties & Responsibilities
Develop a deep understanding and interest of population health and health care utilization data, articulating results.
Participate in new health center implementation planning and launch.
Manage contractual requirements, including renewal terms, and successfully renew clients at targeted escalation.
Identify and target revenue growth opportunities with existing clients, including new member populations, health centers, products, and services.
Help define and leverage the coverage model for assigned clients.
Use creative feedback tools to understand customer needs and work with internal partners to improve products and services.
Coordinate with marketing to develop and implement client‑specific engagement plans, communications, and incentives to improve utilization and patient experience.
Partner on ways to drive employee and member engagement, achieve clinical and savings metrics, and maintain open communication with clinical staff.
Analyze, summarize, report and manage performance data related to clinic operations; track risk metrics related to partnership success.
Maintain Salesforce documentation and reporting.
Execute all necessary contractual requirements timely; may assist in requests for proposals (RFPs) as requested.
Support coordination of client eligibility file processing, invoicing, incentive documentation, and reporting.
Serve as lead point of contact for all customer needs/requests.
Maintain broker relationships and advocate on behalf of mutual clients.
Run, interpret, and deliver client reporting on the appropriate frequency.
Qualifications Bachelor’s degree in business or healthcare administration and 5+ years of directly related healthcare operations or account/client management experience, or equivalent combination of education and experience. Proven success managing clients with complex needs and high expectations; experience influencing stakeholders at all levels; strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.
Desired Attributes
Experienced in developing and delivering presentations.
High‑energy personal style and process‑oriented thinking.
Strong oral and written communication skills.
Ability to build, foster, and maintain positive professional relationships.
Ability to influence others and work cross‑functionally; strong organizational acumen to establish effective internal networks.
Willingness to develop an in‑depth understanding of the market, business sector, and related services; think creatively to find efficient and sustainable solutions.
Knowledge of and advocacy for process improvement and adherence.
Tenacious follow‑up to perform client services.
Strong project management, account portfolio planning, and prioritization.
Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred.
Willingness to travel up to 50%.
Pay Range $80,000 – $110,000 per year. The actual offer may vary based on geographic location and the candidate’s experience and skill level. This position is also eligible for an annual incentive.
We are accepting applications for this position until a candidate has been selected. To apply and learn more about open jobs at Marathon Health, visit our careers page.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr