MyMichigan Medical Group
Medical Office Nurse RN - Family Practice (Midland)
MyMichigan Medical Group, Midland, Michigan, United States, 48640
Summary
Under direct supervision of the provider, responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and be able to assess, plan, implement and evaluate care for patients. The role coordinates care to assure high quality, compassionate patient care is provided. It maintains and oversees patients at office locations and acts as liaison with other organizations and departments. The position may be required to order medical, pharmacy and office supplies to manage patient care. The staff member assures compliance with all policies/procedures of MyMichigan Health and follows OSHA, CLIA regulations and all appropriate regulatory agencies. Coordination with new employees, students and float staff, provision of patient education, assistance with specialty care modalities, symptom management, availability for emergencies, monitoring for compliance, education on prescriptions and medication side effects, and continuity of care with other providers are also responsibilities. General office duties (keyboarding, filing, telephone, computer and office equipment) are performed as needed. The expectations outlined may vary slightly depending on the practice.
Responsibilities
(20%) Triages all calls, schedules daily urgent/emergent add‑ons, receives and relays test results, processes medication refills, supports, directs and refers patients for consults and/or testing and insurance pre‑certification and documentation.
(20%) Provides complete patient assessment within scope of licensure. Greets patients and/or family, performs routine pre‑examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within scope of certification.
(20%) Coordinates the care team with the care indicated by the provider, and works with the patient and families with the disease process and/or care management.
(20%) Assists provider with examinations and procedures.
(20%) Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.
Other Duties and Responsibilities:
Demonstrates critical thinking for patient management.
Provides for the age‑specific needs of the population served according to standards and policies/procedures as evidenced by observation, documentation and peer feedback.
Maintains medical supplies to assure consistent supply levels to meet the needs of the patients.
Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR), Practice Management, Electronic Medical Records, Laboratory Information System (LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff.
If applicable, may be required to travel to satellite clinics.
Maintains a system for accurately documenting and coding in the medical record as appropriate per policy.
Participates in annual review for quality and completeness as necessary.
Manages patient symptoms as directed by the provider.
Coordinates and ensures continuity of care with other providers.
MyMichigan Health is a technology‑driven organization and employees need to demonstrate competency in Microsoft Windows.
Employees may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
BLS – Basic Life Support
Required Equivalent Experience – Within 1 month of hire or transfer
RN – Registered Nurse
Required
Required Education
Education:
Associate’s Degree
Comments: BSN is preferred.
Other Information
Experience, Training and Skills:
Working knowledge of the organization’s Infor, Electronic Medical Records, and Practice Management programs preferred or knowledge of similar software.
PC software knowledge must include Excel and Word.
Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.
Excellent interpersonal skills needed to communicate successfully with individuals and interact with people at all levels to communicate concepts clearly.
Physical/Mental Requirements and Typical Working Conditions
Exposure to stressful situations, including public contact, trauma, grief, and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for the position.
Can move freely about the facility with or without an assisted device and must be able to perform all functions of the job as outlined.
Overall vision and hearing necessary with or without assisted devices.
Frequently required to sit/stand/walk for long periods of time.
May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood‑borne pathogens and other potentially infectious material.
Must follow MyMichigan Health blood‑borne pathogen and TB testing as required.
Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake.
Overall dexterity is required, including handling, reaching, grasping, fingering and feeling.
May require repetition of these movements on a regular to frequent basis.
Physical Demand Level:
Light.
Must be able to occasionally (0‑33% of the workday) lift or carry 11‑20 lbs., frequently (34‑66% of the workday) 10 lbs. and/or walk/stand/push/pull of arm/leg controls.
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Responsibilities
(20%) Triages all calls, schedules daily urgent/emergent add‑ons, receives and relays test results, processes medication refills, supports, directs and refers patients for consults and/or testing and insurance pre‑certification and documentation.
(20%) Provides complete patient assessment within scope of licensure. Greets patients and/or family, performs routine pre‑examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within scope of certification.
(20%) Coordinates the care team with the care indicated by the provider, and works with the patient and families with the disease process and/or care management.
(20%) Assists provider with examinations and procedures.
(20%) Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.
Other Duties and Responsibilities:
Demonstrates critical thinking for patient management.
Provides for the age‑specific needs of the population served according to standards and policies/procedures as evidenced by observation, documentation and peer feedback.
Maintains medical supplies to assure consistent supply levels to meet the needs of the patients.
Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR), Practice Management, Electronic Medical Records, Laboratory Information System (LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff.
If applicable, may be required to travel to satellite clinics.
Maintains a system for accurately documenting and coding in the medical record as appropriate per policy.
Participates in annual review for quality and completeness as necessary.
Manages patient symptoms as directed by the provider.
Coordinates and ensures continuity of care with other providers.
MyMichigan Health is a technology‑driven organization and employees need to demonstrate competency in Microsoft Windows.
Employees may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
BLS – Basic Life Support
Required Equivalent Experience – Within 1 month of hire or transfer
RN – Registered Nurse
Required
Required Education
Education:
Associate’s Degree
Comments: BSN is preferred.
Other Information
Experience, Training and Skills:
Working knowledge of the organization’s Infor, Electronic Medical Records, and Practice Management programs preferred or knowledge of similar software.
PC software knowledge must include Excel and Word.
Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.
Excellent interpersonal skills needed to communicate successfully with individuals and interact with people at all levels to communicate concepts clearly.
Physical/Mental Requirements and Typical Working Conditions
Exposure to stressful situations, including public contact, trauma, grief, and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for the position.
Can move freely about the facility with or without an assisted device and must be able to perform all functions of the job as outlined.
Overall vision and hearing necessary with or without assisted devices.
Frequently required to sit/stand/walk for long periods of time.
May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood‑borne pathogens and other potentially infectious material.
Must follow MyMichigan Health blood‑borne pathogen and TB testing as required.
Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake.
Overall dexterity is required, including handling, reaching, grasping, fingering and feeling.
May require repetition of these movements on a regular to frequent basis.
Physical Demand Level:
Light.
Must be able to occasionally (0‑33% of the workday) lift or carry 11‑20 lbs., frequently (34‑66% of the workday) 10 lbs. and/or walk/stand/push/pull of arm/leg controls.
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