Arbour SeniorCare
Responsibilities
Intake Coordinator - PRN Opportunity
Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86‑bed facility in Panama City, FL, and outpatient services at three centers throughout the Florida Panhandle.
We also offer specialized treatment for active duty military members through our Military Resiliency Program, chemical‑dependency treatment, and TMS therapy for chronic depression.
The Intake Coordinator is responsible for coordinating aspects of the admissions process, including handling inquiry calls, processing referrals, interacting with referral sources and customers, insurance verification/pre‑certification, patient registration, vitals, wanding, patient observations, scheduling evaluations, admissions processing, bed‑board monitoring, belongings searches/inventorying, and other non‑clinical duties as assigned.
Act as liaison between families, departments, referral sources, agencies, schools, and other interested parties; ensure a safe, nurturing, clean, and supportive environment for patients, staff, and guests.
Assist with secure entrance into A&R using a metal detector and securing all belongings.
Assist in managing incoming calls, faxes, and referrals; perform clerical duties such as faxing, copying, filing, and collating; assist with basic housekeeping duties such as trash removal, sanitizing furniture, and sweeping floors.
Conduct telephone triage activities; receive inquiries and crisis calls, determine appropriate disposition for emergency services, conduct clinical crisis assessment, and refer to community resources or agencies. Maintain communication with callers during imminent risk crisis calls while accessing emergency medical or police services.
Maintain and complete all required forms, including telephone inquiry forms and logs; document all activities; collect updated insurance and financial information; enter data into computer databases.
Conduct patient rounds, report deviations from expectations and standards, recognize escalation, and take preventive steps to reduce restraint and seclusion; document patient behaviors, condition, and progress per policy and clinical standards; ensure patients’ nutrition needs are met.
Provide hands‑on physical care, supervision, crisis intervention, behavior management, and behavior modification as directed by individual treatment plans and unit program guidelines; employ appropriate verbal and crisis intervention techniques; assist patients with activities of daily living (ADLs) as needed.
Take and record vital signs, both manually and with equipment, and conduct periodic checks every 15 minutes.
Check patients for contraband, manage belongings, orient patients to facility procedures and standard practices, and maintain professional therapeutic boundaries with patients, families, and guests.
Benefit Highlights
Challenging and rewarding work environment
Competitive compensation
Career development opportunities within UHS and its 300+ subsidiaries
About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS), has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS employs 99,000 people and operates 28 acute‑care hospitals, 331 behavioral‑health facilities, 60 outpatient and other facilities across 39 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom.
Qualifications
High‑school diploma or equivalent required; associate’s degree or vocational/technical school graduate preferred.
One year of health‑care experience, preferably in a mental‑health setting; acute behavioral‑health experience preferred.
Ability to work in a fast‑paced admissions department.
Ability to work 12‑hour shifts on an as‑needed basis.
Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background screening. For additional information on this screening requirement, visit https://info.flclearinghouse.com/
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and, as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86‑bed facility in Panama City, FL, and outpatient services at three centers throughout the Florida Panhandle.
We also offer specialized treatment for active duty military members through our Military Resiliency Program, chemical‑dependency treatment, and TMS therapy for chronic depression.
The Intake Coordinator is responsible for coordinating aspects of the admissions process, including handling inquiry calls, processing referrals, interacting with referral sources and customers, insurance verification/pre‑certification, patient registration, vitals, wanding, patient observations, scheduling evaluations, admissions processing, bed‑board monitoring, belongings searches/inventorying, and other non‑clinical duties as assigned.
Act as liaison between families, departments, referral sources, agencies, schools, and other interested parties; ensure a safe, nurturing, clean, and supportive environment for patients, staff, and guests.
Assist with secure entrance into A&R using a metal detector and securing all belongings.
Assist in managing incoming calls, faxes, and referrals; perform clerical duties such as faxing, copying, filing, and collating; assist with basic housekeeping duties such as trash removal, sanitizing furniture, and sweeping floors.
Conduct telephone triage activities; receive inquiries and crisis calls, determine appropriate disposition for emergency services, conduct clinical crisis assessment, and refer to community resources or agencies. Maintain communication with callers during imminent risk crisis calls while accessing emergency medical or police services.
Maintain and complete all required forms, including telephone inquiry forms and logs; document all activities; collect updated insurance and financial information; enter data into computer databases.
Conduct patient rounds, report deviations from expectations and standards, recognize escalation, and take preventive steps to reduce restraint and seclusion; document patient behaviors, condition, and progress per policy and clinical standards; ensure patients’ nutrition needs are met.
Provide hands‑on physical care, supervision, crisis intervention, behavior management, and behavior modification as directed by individual treatment plans and unit program guidelines; employ appropriate verbal and crisis intervention techniques; assist patients with activities of daily living (ADLs) as needed.
Take and record vital signs, both manually and with equipment, and conduct periodic checks every 15 minutes.
Check patients for contraband, manage belongings, orient patients to facility procedures and standard practices, and maintain professional therapeutic boundaries with patients, families, and guests.
Benefit Highlights
Challenging and rewarding work environment
Competitive compensation
Career development opportunities within UHS and its 300+ subsidiaries
About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS), has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS employs 99,000 people and operates 28 acute‑care hospitals, 331 behavioral‑health facilities, 60 outpatient and other facilities across 39 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom.
Qualifications
High‑school diploma or equivalent required; associate’s degree or vocational/technical school graduate preferred.
One year of health‑care experience, preferably in a mental‑health setting; acute behavioral‑health experience preferred.
Ability to work in a fast‑paced admissions department.
Ability to work 12‑hour shifts on an as‑needed basis.
Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background screening. For additional information on this screening requirement, visit https://info.flclearinghouse.com/
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and, as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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