University of Iowa
Clinic Services Specialist - IRL
University of Iowa Health Care – Iowa River Landing is seeking a 100% Clinic Services Specialist. This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and the Patient Appointment Center (PAC). The role participates in daily phone coverage for several departments and upholds IRL and PAC best practices while providing mentor, role‑model, and service‑excellence ambassador support for staff, coworkers, patients and visitors.
Responsibilities
Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
Assist with problem solving of scheduling issues.
Follow scheduling policies to facilitate all patient appointments.
Attend scheduling staff meetings.
Provide scheduling coverage in staff absence.
Provide backup for outpatient scheduling departments, performing scheduling maintenance functions as necessary.
Coordinate provider schedules (master schedules, daily templates, and clinic closures) for clinics as assigned.
Notify the Patient Appointment Center and scheduling department supervisors of scheduling issues.
Serve as an intermediary between patients, frontline staff, and nursing personnel concerning scheduling concerns and medical needs.
Negotiate appointments with patients and other departments.
Negotiate schedule changes with providers and communicate changes with staff/supervisors.
Explain the scheduling policies to other schedulers as needed through written and oral communications.
Collaborate with peers and coworkers to enhance the delivery of health care.
Provide feedback to management on means to achieve goals and resolve service issues.
Provide training and functional supervision for check‑in/check‑out services and students/temporary staff (when needed).
Analyze, monitor, and report financial data, information and reports as required.
Core Values
Welcoming – We strive for an environment where everyone has a voice and feels heard, promoting the dignity of our patients, trainees, and employees.
Excellence – We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
Collaboration – We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region.
Accountability – We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors occur.
Respect – We create an environment where every individual feels safe, valued, and respected.
Empowerment – We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
Required Qualifications
A bachelor’s degree or an equivalent combination of education and experience.
Typically 6 months–1 year of administrative experience.
Proficiency in computer spreadsheet and database applications.
Excellent written and verbal communication skills.
Desirable Qualifications
Experience with hospital operations and/or ambulatory clinic operations.
Experience with the EPIC system.
Experience scheduling in an outpatient clinic setting.
Knowledge of University of Iowa Health Care policies, procedures, and regulations.
Benefits Highlights
Regular salaried position located in Iowa City, Iowa.
Fringe benefit package including paid vacation, sick leave, health, dental, life and disability insurance options, and generous employer contributions to retirement plans.
Job Details
Percent of Time: 100%
Schedule: Monday–Friday, 40 hours a week, typically 7:00 am–8:00 pm with rotating late/evening shifts and a Saturday rotation 7:30 am–12:30 pm.
Location: Iowa River Landing, Iowa City, Iowa.
Rotations: Weekend, holiday, and evening.
Pay Grade: 3A (Pay Structure A).
Classification Title: Clinic Services Specialist.
Appointment Type: Professional and Scientific.
Employment Type: Full‑time.
Application Process Submit your résumé by uploading it as “Relevant File” to the application system. Job postings are posted for at least 7 calendar days and may be removed once the posting period ends. Successful candidates will be required to disclose conviction history, undergo a criminal background check, and provide references.
For additional questions, please contact Alene Johnson at
alene-johnson@uiowa.edu .
Equal Opportunity Statement University of Iowa Health Care is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, […]
#J-18808-Ljbffr
Responsibilities
Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
Assist with problem solving of scheduling issues.
Follow scheduling policies to facilitate all patient appointments.
Attend scheduling staff meetings.
Provide scheduling coverage in staff absence.
Provide backup for outpatient scheduling departments, performing scheduling maintenance functions as necessary.
Coordinate provider schedules (master schedules, daily templates, and clinic closures) for clinics as assigned.
Notify the Patient Appointment Center and scheduling department supervisors of scheduling issues.
Serve as an intermediary between patients, frontline staff, and nursing personnel concerning scheduling concerns and medical needs.
Negotiate appointments with patients and other departments.
Negotiate schedule changes with providers and communicate changes with staff/supervisors.
Explain the scheduling policies to other schedulers as needed through written and oral communications.
Collaborate with peers and coworkers to enhance the delivery of health care.
Provide feedback to management on means to achieve goals and resolve service issues.
Provide training and functional supervision for check‑in/check‑out services and students/temporary staff (when needed).
Analyze, monitor, and report financial data, information and reports as required.
Core Values
Welcoming – We strive for an environment where everyone has a voice and feels heard, promoting the dignity of our patients, trainees, and employees.
Excellence – We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
Collaboration – We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region.
Accountability – We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors occur.
Respect – We create an environment where every individual feels safe, valued, and respected.
Empowerment – We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
Required Qualifications
A bachelor’s degree or an equivalent combination of education and experience.
Typically 6 months–1 year of administrative experience.
Proficiency in computer spreadsheet and database applications.
Excellent written and verbal communication skills.
Desirable Qualifications
Experience with hospital operations and/or ambulatory clinic operations.
Experience with the EPIC system.
Experience scheduling in an outpatient clinic setting.
Knowledge of University of Iowa Health Care policies, procedures, and regulations.
Benefits Highlights
Regular salaried position located in Iowa City, Iowa.
Fringe benefit package including paid vacation, sick leave, health, dental, life and disability insurance options, and generous employer contributions to retirement plans.
Job Details
Percent of Time: 100%
Schedule: Monday–Friday, 40 hours a week, typically 7:00 am–8:00 pm with rotating late/evening shifts and a Saturday rotation 7:30 am–12:30 pm.
Location: Iowa River Landing, Iowa City, Iowa.
Rotations: Weekend, holiday, and evening.
Pay Grade: 3A (Pay Structure A).
Classification Title: Clinic Services Specialist.
Appointment Type: Professional and Scientific.
Employment Type: Full‑time.
Application Process Submit your résumé by uploading it as “Relevant File” to the application system. Job postings are posted for at least 7 calendar days and may be removed once the posting period ends. Successful candidates will be required to disclose conviction history, undergo a criminal background check, and provide references.
For additional questions, please contact Alene Johnson at
alene-johnson@uiowa.edu .
Equal Opportunity Statement University of Iowa Health Care is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, […]
#J-18808-Ljbffr