Consumer Cellular, Inc.
Join to apply for the
Retail Store Manager - Omaha, NE
role at
Consumer Cellular, Inc.
The
Retail Store Manager
role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. Retail Store Managers must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. They must have strong performance management and coaching skills to allow ongoing development of their retail Sales Reps. This position will be responsible for managing both full- and part-time Mobile Advisors.
Salary: $72,000 – $76,000 per annum plus a monthly bonus. This role leads a team for 40 hours a week in-store, providing the ability to spend the rest of the week doing what YOU love best!
Essential Functions
Manages all aspects of in-store execution within assigned store, including staffing, shift scheduling, active customer engagement, sales, merchandising, and inventory management.
Establishes and maintains critical relationships with field leadership.
Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
Manages and delivers required sales productivity and guest experience through rep performance management and 1‑on‑1 coaching.
Ensures employee satisfaction through progressive employee engagement.
Interviews and hires high‑quality full‑time and part‑time Sales Reps.
Manages attrition through key performance indicators.
Manages performance in store to achieve all sales and customer service objectives.
Supervisory or Management Responsibility/Decision Making Level
Works collaboratively with field sales leadership to achieve all company objectives.
Participates in regular field leadership meetings.
Provides regular reports to field leadership.
Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
Provides feedback on current store performance, derives a plan of action for future progress, and ensures execution to that plan.
Responsible for all hiring, training, and performance management of employees within store.
Makes all store‑level hiring and termination decisions in collaboration with HR.
Directly coaches and trains sales representatives within the store.
Minimum Education and/or Experience
High School Diploma required.
3–5 years training, sales, account management, or related experience, and 2+ years of retail management experience required in the wireless industry.
Required Skills
Specialty Retail management experience required.
Proven record as a leader and store manager.
Excellent communication skills both verbal and written.
High level of business acumen.
Proven ability to train and develop subordinates.
Flexibility to work weekends and travel when required.
Proven self‑starter.
Ability to incent and drive Sales Representatives to perform and deliver client expectations.
Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.
Additional Job Requirements
Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.
Pay & Benefits Data
Minimum Salary: $71,400
Maximum Salary: $100,800
Competitive base pay with potential for shift differential, overtime and bonus pay.
Medical insurance (98% company‑paid for full‑time employee only coverage).
Dental and Vision insurance (100% company‑paid for full‑time employee only coverage).
401(k) company match of 100% up to 6% of your pay.
Discounted Consumer Cellular wireless phone plan for employees.
Paid Time Off (PTO) available following a 30‑day waiting period.
6 company‑paid holidays plus 16 hours of floating holiday accrual per year.
Flexible Spending Accounts (FSA) for health care and dependent care expenses.
Life and AD&D insurance equal to 1× your annual earnings (100% company‑paid).
Long‑Term Disability insurance (100% company‑paid).
Employee Assistance Program (100% company‑paid).
Education reimbursement.
Employee rewards program.
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Pre‑employment background check and drug screen is required.
Primary Location United States - Nebraska - Omaha
Job Retail Management
Schedule Full‑time
Travel No
Job Posting Jan 6, 2026
Unposting Date Jan 12, 2026
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Telecommunications
About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest‑growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company‑owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345‑5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and YouTube for tutorials, features, applications, and company news.
#J-18808-Ljbffr
Retail Store Manager - Omaha, NE
role at
Consumer Cellular, Inc.
The
Retail Store Manager
role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. Retail Store Managers must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. They must have strong performance management and coaching skills to allow ongoing development of their retail Sales Reps. This position will be responsible for managing both full- and part-time Mobile Advisors.
Salary: $72,000 – $76,000 per annum plus a monthly bonus. This role leads a team for 40 hours a week in-store, providing the ability to spend the rest of the week doing what YOU love best!
Essential Functions
Manages all aspects of in-store execution within assigned store, including staffing, shift scheduling, active customer engagement, sales, merchandising, and inventory management.
Establishes and maintains critical relationships with field leadership.
Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
Manages and delivers required sales productivity and guest experience through rep performance management and 1‑on‑1 coaching.
Ensures employee satisfaction through progressive employee engagement.
Interviews and hires high‑quality full‑time and part‑time Sales Reps.
Manages attrition through key performance indicators.
Manages performance in store to achieve all sales and customer service objectives.
Supervisory or Management Responsibility/Decision Making Level
Works collaboratively with field sales leadership to achieve all company objectives.
Participates in regular field leadership meetings.
Provides regular reports to field leadership.
Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
Provides feedback on current store performance, derives a plan of action for future progress, and ensures execution to that plan.
Responsible for all hiring, training, and performance management of employees within store.
Makes all store‑level hiring and termination decisions in collaboration with HR.
Directly coaches and trains sales representatives within the store.
Minimum Education and/or Experience
High School Diploma required.
3–5 years training, sales, account management, or related experience, and 2+ years of retail management experience required in the wireless industry.
Required Skills
Specialty Retail management experience required.
Proven record as a leader and store manager.
Excellent communication skills both verbal and written.
High level of business acumen.
Proven ability to train and develop subordinates.
Flexibility to work weekends and travel when required.
Proven self‑starter.
Ability to incent and drive Sales Representatives to perform and deliver client expectations.
Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.
Additional Job Requirements
Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.
Pay & Benefits Data
Minimum Salary: $71,400
Maximum Salary: $100,800
Competitive base pay with potential for shift differential, overtime and bonus pay.
Medical insurance (98% company‑paid for full‑time employee only coverage).
Dental and Vision insurance (100% company‑paid for full‑time employee only coverage).
401(k) company match of 100% up to 6% of your pay.
Discounted Consumer Cellular wireless phone plan for employees.
Paid Time Off (PTO) available following a 30‑day waiting period.
6 company‑paid holidays plus 16 hours of floating holiday accrual per year.
Flexible Spending Accounts (FSA) for health care and dependent care expenses.
Life and AD&D insurance equal to 1× your annual earnings (100% company‑paid).
Long‑Term Disability insurance (100% company‑paid).
Employee Assistance Program (100% company‑paid).
Education reimbursement.
Employee rewards program.
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Pre‑employment background check and drug screen is required.
Primary Location United States - Nebraska - Omaha
Job Retail Management
Schedule Full‑time
Travel No
Job Posting Jan 6, 2026
Unposting Date Jan 12, 2026
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Telecommunications
About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest‑growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company‑owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345‑5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and YouTube for tutorials, features, applications, and company news.
#J-18808-Ljbffr