Motorola Solutions
Customer Education Specialist - Flex (US Remote)
Motorola Solutions, Plantation, Florida, United States
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communication, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools that enable customers to focus on their mission and make faster, more intelligent, safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among others.
Job Description Note:
This is a remote role with
75%+ travel
to customer sites in the US. Candidates may reside anywhere in the United States.
Responsibilities of the Customer Education Specialist include but are not limited to:
Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
Completing department-required reports within set standards
Managing communication with customer contacts related to the training schedule
Coordinating customer (agency) information between trainers
Operating under supervision from the Customer Education Lead
Relying on instructions and pre-established guidelines to perform the functions of the job
Qualifications:
High School Diploma or equivalent
1+ years of experience working with Motorola Flex product
Must have a valid driver's license
Experience with Motorola Flex Administration preferred
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy". It therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Target Base Salary Range: $60,000 - $70,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Forms so we can assist you.
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Department Overview The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools that enable customers to focus on their mission and make faster, more intelligent, safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among others.
Job Description Note:
This is a remote role with
75%+ travel
to customer sites in the US. Candidates may reside anywhere in the United States.
Responsibilities of the Customer Education Specialist include but are not limited to:
Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
Completing department-required reports within set standards
Managing communication with customer contacts related to the training schedule
Coordinating customer (agency) information between trainers
Operating under supervision from the Customer Education Lead
Relying on instructions and pre-established guidelines to perform the functions of the job
Qualifications:
High School Diploma or equivalent
1+ years of experience working with Motorola Flex product
Must have a valid driver's license
Experience with Motorola Flex Administration preferred
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy". It therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Target Base Salary Range: $60,000 - $70,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Forms so we can assist you.
#J-18808-Ljbffr