CVS Health
Training Delivery- Region 5 Binghamton/Syracuse
CVS Health, Schenectady, New York, United States
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. We do it all with heart, each and every day.
Position Summary CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles. The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance. The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.
Responsibilities
Conduct virtual & live classroom training for select programs as needed – NCO,TTC and ASHP
Manages trainees through the LearnRx training program to ensure completion within the expected timeline
Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
Schedule new hires in the SDS as defined within the training program's structure
Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
Leads monthly "State of the District" Meeting with RX DLs to provide training updates
Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary
Required Skills & Minimum Qualifications
1+ years’ experience in a customer service, training delivery or relevant work experience
Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire
Preferred Qualifications
Training Certificate
Education
Highschool diploma or equivalent required
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Position Summary CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles. The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance. The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.
Responsibilities
Conduct virtual & live classroom training for select programs as needed – NCO,TTC and ASHP
Manages trainees through the LearnRx training program to ensure completion within the expected timeline
Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
Schedule new hires in the SDS as defined within the training program's structure
Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
Leads monthly "State of the District" Meeting with RX DLs to provide training updates
Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary
Required Skills & Minimum Qualifications
1+ years’ experience in a customer service, training delivery or relevant work experience
Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire
Preferred Qualifications
Training Certificate
Education
Highschool diploma or equivalent required
#J-18808-Ljbffr