Total Care Connections
Join to apply for the
Scheduling Coordinator
role at
Total Care Connections
Department:
Operations
Reports To:
Executive Director
Schedule:
Full-Time, On-Site
Hours:
Monday through Friday, 8:00 a.m. to 5:00 p.m.
On-Call:
Participation in weeknight, weekend, and holiday rotations as required
Be the Person Who Keeps Care Running Smoothly
At
Total Care Connections , scheduling is more than filling shifts. It is about ensuring our clients receive consistent, high-quality care and our caregivers feel supported, informed, and set up for success.
As a Scheduling Coordinator, you will be at the center of daily operations, balancing client needs, caregiver availability, and real-time changes to keep care moving forward without disruption. If you are detail-oriented, calm under pressure, and energized by solving problems quickly and compassionately, this role is a great fit.
What You Will Do Scheduling and Staffing
Create, manage, and maintain daily schedules for caregivers and nurses
Schedule field staff with ongoing clients based on availability, skills, and client preferences
Respond quickly to call-outs and fill open shifts to minimize service disruptions
Actively monitor unstaffed and red shifts throughout the day
Confirm caregiver attendance and assist with clock-in and clock-out issues
Monitor overtime trends and elevate concerns according to leadership direction
Client and Caregiver Coordination
Complete scheduling welcome calls for all new clients
Communicate staffing changes to clients and families in a timely and professional manner
Conduct sit-down scheduling sessions with new hires as part of orientation
Review care plans and assigned tasks to ensure appropriate staffing
Maintain accurate client and caregiver match criteria in scheduling systems
Communication and Support
Ensure incoming calls are answered promptly during business hours
Address scheduling-related questions, concerns, and complaints from caregivers and clients
Coach caregivers on scheduling expectations, timekeeping procedures, and policy compliance
Accurately document staffing changes and tag updates in the scheduling system
Administrative And Team Responsibilities
Review unstaffed shift reports and collaborate with recruiting on staffing needs
Assist with greeting visitors as needed
Attend and actively participate in weekly team meetings
Participate in on-call rotations during evenings, weekends, and holidays
Perform other duties as assigned to support operations
What You Bring Skills and Strengths
Excellent customer service skills with strong phone etiquette
High proficiency with computers, scheduling software, and technology systems
Exceptional organization and attention to detail
Ability to adapt quickly to changing priorities and schedules
Strong problem-solving and decision-making skills
Team-oriented mindset with a calm, professional approach under pressure
Ability to thrive in a fast-paced, dynamic environment
Experience And Qualifications
At least one year of scheduling, administrative, or healthcare support experience preferred
Physical And Work Requirements
Ability to work full-time on-site during regular business hours
Ability to remain seated for extended periods while working at a computer
Why Work at Total Care Connections We take care of our people so they can take great care of others.
Our Comprehensive Benefits Package Includes
Competitive pay
Health, dental, and vision insurance
Paid time off and paid holidays
401(k) retirement plan with company match
Financial and Income Protection
Short-term disability insurance
Long-term disability insurance
Company-paid life insurance
Voluntary life insurance options
Accident insurance
Critical illness insurance
Family and Life Support
Paid pregnancy disability leave up to six weeks
Up to two weeks of paid parental leave
Supportive return-to-work culture for growing families
Unique Total Care Connections Benefits
Total Care Relief Fund to support team members during times of unexpected hardship
Leadership that genuinely cares about your success and well-being
Opportunities for growth and advancement within a mission-driven organization
At Total Care Connections, you are not just scheduling shifts. You are ensuring families receive dependable care and caregivers feel supported every day.
Ready to Join a Team That Keeps Care Moving? If you are organized, reliable, and motivated by meaningful work, we would love to meet you.
Apply today and help us continue delivering extraordinary care.
#J-18808-Ljbffr
Scheduling Coordinator
role at
Total Care Connections
Department:
Operations
Reports To:
Executive Director
Schedule:
Full-Time, On-Site
Hours:
Monday through Friday, 8:00 a.m. to 5:00 p.m.
On-Call:
Participation in weeknight, weekend, and holiday rotations as required
Be the Person Who Keeps Care Running Smoothly
At
Total Care Connections , scheduling is more than filling shifts. It is about ensuring our clients receive consistent, high-quality care and our caregivers feel supported, informed, and set up for success.
As a Scheduling Coordinator, you will be at the center of daily operations, balancing client needs, caregiver availability, and real-time changes to keep care moving forward without disruption. If you are detail-oriented, calm under pressure, and energized by solving problems quickly and compassionately, this role is a great fit.
What You Will Do Scheduling and Staffing
Create, manage, and maintain daily schedules for caregivers and nurses
Schedule field staff with ongoing clients based on availability, skills, and client preferences
Respond quickly to call-outs and fill open shifts to minimize service disruptions
Actively monitor unstaffed and red shifts throughout the day
Confirm caregiver attendance and assist with clock-in and clock-out issues
Monitor overtime trends and elevate concerns according to leadership direction
Client and Caregiver Coordination
Complete scheduling welcome calls for all new clients
Communicate staffing changes to clients and families in a timely and professional manner
Conduct sit-down scheduling sessions with new hires as part of orientation
Review care plans and assigned tasks to ensure appropriate staffing
Maintain accurate client and caregiver match criteria in scheduling systems
Communication and Support
Ensure incoming calls are answered promptly during business hours
Address scheduling-related questions, concerns, and complaints from caregivers and clients
Coach caregivers on scheduling expectations, timekeeping procedures, and policy compliance
Accurately document staffing changes and tag updates in the scheduling system
Administrative And Team Responsibilities
Review unstaffed shift reports and collaborate with recruiting on staffing needs
Assist with greeting visitors as needed
Attend and actively participate in weekly team meetings
Participate in on-call rotations during evenings, weekends, and holidays
Perform other duties as assigned to support operations
What You Bring Skills and Strengths
Excellent customer service skills with strong phone etiquette
High proficiency with computers, scheduling software, and technology systems
Exceptional organization and attention to detail
Ability to adapt quickly to changing priorities and schedules
Strong problem-solving and decision-making skills
Team-oriented mindset with a calm, professional approach under pressure
Ability to thrive in a fast-paced, dynamic environment
Experience And Qualifications
At least one year of scheduling, administrative, or healthcare support experience preferred
Physical And Work Requirements
Ability to work full-time on-site during regular business hours
Ability to remain seated for extended periods while working at a computer
Why Work at Total Care Connections We take care of our people so they can take great care of others.
Our Comprehensive Benefits Package Includes
Competitive pay
Health, dental, and vision insurance
Paid time off and paid holidays
401(k) retirement plan with company match
Financial and Income Protection
Short-term disability insurance
Long-term disability insurance
Company-paid life insurance
Voluntary life insurance options
Accident insurance
Critical illness insurance
Family and Life Support
Paid pregnancy disability leave up to six weeks
Up to two weeks of paid parental leave
Supportive return-to-work culture for growing families
Unique Total Care Connections Benefits
Total Care Relief Fund to support team members during times of unexpected hardship
Leadership that genuinely cares about your success and well-being
Opportunities for growth and advancement within a mission-driven organization
At Total Care Connections, you are not just scheduling shifts. You are ensuring families receive dependable care and caregivers feel supported every day.
Ready to Join a Team That Keeps Care Moving? If you are organized, reliable, and motivated by meaningful work, we would love to meet you.
Apply today and help us continue delivering extraordinary care.
#J-18808-Ljbffr