Johnny Morris' Wonders of Wildlife National Museum & Aquarium
Guest Experience Lead
Johnny Morris' Wonders of Wildlife National Museum & Aquarium, Springfield, Missouri, us, 65897
Position Overview
Full Time Guest Experience Lead in Springfield, MO. The role blends customer service with engaging wildlife exhibits, creating memorable experiences for guests of all ages in an interactive environment dedicated to conservation and education.
Benefits
Medical
Dental
Vision
401(k)
Life Insurance
Health Savings Account
Flexible Spending Account
Paid Time Off
Employee Discounts
Our Mission Johnny Morris' Wonders of Wildlife National Museum & Aquarium is a 1.5‑million‑gallon Aquarium Adventure and immersive Wildlife Galleries, celebrating conservationists and wildlife education. Accredited by the Association of Zoos and Aquariums (AZA) and recognized as "America's Best Aquarium" by USA TODAY.
Responsibilities
Engage guests to enhance their overall experience and address inquiries promptly.
Oversee guest interactions, ensuring high standards of customer service at all times.
Coordinate daily activities and support training for team members and volunteers.
Evaluate educational programs for effectiveness and provide feedback for improvement.
Facilitate events and special programs, ensuring they run smoothly and exceed expectations.
Support the volunteer Docent program by guiding and providing resources.
Monitor exhibit areas for cleanliness, safety, and guest satisfaction.
Contribute to a welcoming atmosphere embodying integrity, excellence, and abundance.
Qualifications
Exceptional communication skills with diverse guests, team members, and volunteers.
Strong problem‑solving abilities to address concerns efficiently.
Customer‑focused mindset, anticipating guest needs and exceeding expectations.
Excellent organizational skills for daily activities and event coordination.
Teamwork and collaboration to foster a positive work environment.
Passion for wildlife and conservation aligned with organizational values.
Salary $17.00 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr
Benefits
Medical
Dental
Vision
401(k)
Life Insurance
Health Savings Account
Flexible Spending Account
Paid Time Off
Employee Discounts
Our Mission Johnny Morris' Wonders of Wildlife National Museum & Aquarium is a 1.5‑million‑gallon Aquarium Adventure and immersive Wildlife Galleries, celebrating conservationists and wildlife education. Accredited by the Association of Zoos and Aquariums (AZA) and recognized as "America's Best Aquarium" by USA TODAY.
Responsibilities
Engage guests to enhance their overall experience and address inquiries promptly.
Oversee guest interactions, ensuring high standards of customer service at all times.
Coordinate daily activities and support training for team members and volunteers.
Evaluate educational programs for effectiveness and provide feedback for improvement.
Facilitate events and special programs, ensuring they run smoothly and exceed expectations.
Support the volunteer Docent program by guiding and providing resources.
Monitor exhibit areas for cleanliness, safety, and guest satisfaction.
Contribute to a welcoming atmosphere embodying integrity, excellence, and abundance.
Qualifications
Exceptional communication skills with diverse guests, team members, and volunteers.
Strong problem‑solving abilities to address concerns efficiently.
Customer‑focused mindset, anticipating guest needs and exceeding expectations.
Excellent organizational skills for daily activities and event coordination.
Teamwork and collaboration to foster a positive work environment.
Passion for wildlife and conservation aligned with organizational values.
Salary $17.00 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr