O'Reilly Auto Parts
Retail Service Specialist
at O'Reilly Auto Parts
Compensation Pay Range:
$10.70 - $16.70 per hour
The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels in the retail showroom, ensuring team members execute on customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure the telephone is answered according to company policy.
Ensure all buy-online/ship-to-store, hub-to-store, store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is staged correctly in the returns area.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members adhere to the posted work schedule, changes/deviations are approved by a member of management, and team members clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, verifying/securing money deposits, preparing bank deposits, ensuring night security lights are on, locking doors, securing the building, arming/disarming alarms, and securing delivery vehicles in designated areas.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401(k) with Employer Contributions starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.
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at O'Reilly Auto Parts
Compensation Pay Range:
$10.70 - $16.70 per hour
The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels in the retail showroom, ensuring team members execute on customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure the telephone is answered according to company policy.
Ensure all buy-online/ship-to-store, hub-to-store, store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is staged correctly in the returns area.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members adhere to the posted work schedule, changes/deviations are approved by a member of management, and team members clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, verifying/securing money deposits, preparing bank deposits, ensuring night security lights are on, locking doors, securing the building, arming/disarming alarms, and securing delivery vehicles in designated areas.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401(k) with Employer Contributions starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.
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