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GAL Manufacturing

Warehouse & Customer Service Team Lead

GAL Manufacturing, Miami Gardens, Florida, United States

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Category: Indirect Labor - IDL Warehouse and Customer Service Manager – Regional Service Center (Miami) Miami, FL | Full-Time | Vantage Elevation

About the Role Are you a forward-thinking leader who thrives in a fast-paced, team-driven environment? Vantage Elevation is looking for a

Warehouse and Customer Service Manager

to lead our

Miami Regional Service Center (RSC) .

In this key role, you’ll oversee all aspects of warehouse operations, customer service, and inventory management — ensuring materials flow efficiently, customers receive exceptional service, and the team works safely and collaboratively.

If you’re a natural problem solver with a passion for continuous improvement and operational excellence, this is an opportunity to make a real impact at a respected, growing company.

Who We Are Vantage Elevation, LLC

is North America’s leading independent manufacturer of elevator components and systems.

Our family of eight business units includes: GAL Manufacturing • GAL Canada • Hollister-Whitney • Elevator Controls • Courion • Bore-Max • Thames Valley Controls • Vertical Dimensions

Founded in 1927, we’ve grown to more than

900 team members

across the U.S., Canada, and the U.K. — all united by a shared commitment to quality, reliability, and innovation.

What You’ll Do

Lead and promote a

safety-first culture , conduct audits and ensuring compliance.

Deliver

outstanding customer service

to walk-in, phone, and email customers.

Oversee

warehouse operations , ensuring product availability and 99%+ inventory accuracy.

Manage

MRP and purchasing activities

to achieve service and inventory goals.

Verify

pricing and purchase order accuracy

within the ERP system.

Collaborate with business units and quality teams to resolve delivery and data issues.

Lead

semi-annual physical inventories

and reconcile results with Finance.

Drive

continuous improvement

initiatives and cost-saving projects.

Support daily warehouse operations as needed (including forklift operations).

Travel occasionally within the RSC network for support or program rollouts.

What You’ll Bring

Associate’s degree in business or related field (or equivalent experience).

Experience in

distribution, inventory control, or warehouse management .

Familiarity with

MRP, ERP (Infor VISUAL 9 preferred), and Microsoft Office .

Strong analytical, problem-solving, and communication skills.

High level of ownership, enthusiasm, and a

continuous improvement mindset .

CPIM certification or multi-site buying experience is a plus.

Forklift certification/experience is a plus.

Why Join Vantage? ✅ Join an industry leader with nearly a century of success. ✅ Work in a collaborative, safety-focused environment that values innovation. ✅ Drive meaningful improvements in operations and customer experience. ✅ Competitive pay, comprehensive benefits, and opportunities for growth.

At Vantage Elevation,

your leadership helps keep the world moving — one elevator at a time.

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