Williams-Sonoma, Inc. Supply Chain
Customer Service Representative II
Williams-Sonoma, Inc. Supply Chain, Dallas, Texas, United States, 75215
Join to apply for the
Customer Service Representative II
role at
Williams‑Sonoma, Inc. Supply Chain
in Arlington, TX.
Summary
Title: Customer Service Representative II
ID: 32865223853
Date Posted: Jan 5, 2026
Reports To: David Fournier
Department: 4153
Shift: 1st; Monday - Friday 9:00am - 5:30pm
Grade Level: 7
Employment Type: Full Time Non-Exempt
Location: Dallas, TX
Proposed Salary Range: N/A
About Williams‑Sonoma DC – Arlington, TX
Since it was founded in 1956, Williams‑Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with best‑known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly.
Our Supply Chain Organization offers a strong opportunity for gaining new skills and for advancement for individuals with a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery.
Williams‑Sonoma, Inc. Supply Chain Overview
14.5 M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic U.S.
Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2 M sq ft plus another 1.2 M sq ft of standalone final‑mile furniture hubs.
Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2 M sq ft, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates.
Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi, with over 1,400 full‑time employees producing approximately $900 M–$1 B in sales of upholstered furniture.
Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.
Position Overview
The Customer Service Representative II is responsible for ensuring the proper execution of daily dispatch needs of multiple customer orders, resolving all on‑the‑road customer service issues, assisting customer service agents in resolving escalated issues, assisting in special projects, and applying one‑stop resolution for customers who bring forth issues via phone or internal communication databases.
Perform all dispatching functions in a high‑volume environment for all WSI product brands; supports multiple HUB Operations in different regions within the WSI Supply Chain Organization.
Research delayed orders utilizing Manhattan warehouse management system and intranet based WSI systems.
Resolve issues involving damaged furniture, delayed deliveries, timeframe requests, in‑transit, or lost product.
Handle dedicated email lines within 24–48 hours of receiving the escalation.
Provide support on special projects as assigned by the Customer Service Manager; including handling overflow call volume as needed to meet business needs.
Handle all inbound call volume that come through the inbound dispatch/customer service phone line.
Enter all customer service issues on daily tracker; provide analysis and follow‑up details to the Customer Service Manager.
Meet or exceed HUB scorecard metrics as established by customer service management. Metrics include after‑call work, service, cost, quality and one‑call resolution.
Provide friendly, supportive, and constructive assistance to all HUB customer service agents.
Issue replacements, return authorizations, and credits as needed.
Required Qualifications
High School Diploma or Equivalent.
At least 6 months – 1 year call center experience.
At least 1–2 years customer service experience.
On‑site and in‑office role.
Comfortable speaking with customers via phone.
Demonstrated problem‑solving skills in planning and prioritizing assigned tasks; adheres to completing customer inquiries within established time frames.
Experience with in‑home furniture delivery.
Great multitasking skills.
Strong computer skills.
Intermediate to Advanced Microsoft Office Knowledge (Excel, Word, Outlook).
Knowledge of basic math (addition and subtraction).
Excellent verbal and written communication skills.
Available to work overtime and flexible schedules.
Ability to work with minimal supervision.
Basic understanding of furniture terminology.
Preferred Qualifications
Warehouse experience and/or knowledge of warehouse processes, specifically in a Final Mile operation.
Demonstrated customer service experience in the furniture or home furnishings environment, supporting customers through product selection, order management, delivery coordination, and issue resolution.
Bilingual in English/Spanish is a plus.
Physical Requirements
Must be able to walk, stand, bend, and lift.
Comfortable sitting 90% of the day.
Able to use computer for an extended period of time.
Benefits
Generous discount on all Williams‑Sonoma, Inc. brand products.
401(k) plan and other investment opportunities.
Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
For more information on our benefits offerings, please visit MyWSIBenefits.com.
To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required).
EOE
Apply Now
#J-18808-Ljbffr
Customer Service Representative II
role at
Williams‑Sonoma, Inc. Supply Chain
in Arlington, TX.
Summary
Title: Customer Service Representative II
ID: 32865223853
Date Posted: Jan 5, 2026
Reports To: David Fournier
Department: 4153
Shift: 1st; Monday - Friday 9:00am - 5:30pm
Grade Level: 7
Employment Type: Full Time Non-Exempt
Location: Dallas, TX
Proposed Salary Range: N/A
About Williams‑Sonoma DC – Arlington, TX
Since it was founded in 1956, Williams‑Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with best‑known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly.
Our Supply Chain Organization offers a strong opportunity for gaining new skills and for advancement for individuals with a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery.
Williams‑Sonoma, Inc. Supply Chain Overview
14.5 M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic U.S.
Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2 M sq ft plus another 1.2 M sq ft of standalone final‑mile furniture hubs.
Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2 M sq ft, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates.
Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi, with over 1,400 full‑time employees producing approximately $900 M–$1 B in sales of upholstered furniture.
Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.
Position Overview
The Customer Service Representative II is responsible for ensuring the proper execution of daily dispatch needs of multiple customer orders, resolving all on‑the‑road customer service issues, assisting customer service agents in resolving escalated issues, assisting in special projects, and applying one‑stop resolution for customers who bring forth issues via phone or internal communication databases.
Perform all dispatching functions in a high‑volume environment for all WSI product brands; supports multiple HUB Operations in different regions within the WSI Supply Chain Organization.
Research delayed orders utilizing Manhattan warehouse management system and intranet based WSI systems.
Resolve issues involving damaged furniture, delayed deliveries, timeframe requests, in‑transit, or lost product.
Handle dedicated email lines within 24–48 hours of receiving the escalation.
Provide support on special projects as assigned by the Customer Service Manager; including handling overflow call volume as needed to meet business needs.
Handle all inbound call volume that come through the inbound dispatch/customer service phone line.
Enter all customer service issues on daily tracker; provide analysis and follow‑up details to the Customer Service Manager.
Meet or exceed HUB scorecard metrics as established by customer service management. Metrics include after‑call work, service, cost, quality and one‑call resolution.
Provide friendly, supportive, and constructive assistance to all HUB customer service agents.
Issue replacements, return authorizations, and credits as needed.
Required Qualifications
High School Diploma or Equivalent.
At least 6 months – 1 year call center experience.
At least 1–2 years customer service experience.
On‑site and in‑office role.
Comfortable speaking with customers via phone.
Demonstrated problem‑solving skills in planning and prioritizing assigned tasks; adheres to completing customer inquiries within established time frames.
Experience with in‑home furniture delivery.
Great multitasking skills.
Strong computer skills.
Intermediate to Advanced Microsoft Office Knowledge (Excel, Word, Outlook).
Knowledge of basic math (addition and subtraction).
Excellent verbal and written communication skills.
Available to work overtime and flexible schedules.
Ability to work with minimal supervision.
Basic understanding of furniture terminology.
Preferred Qualifications
Warehouse experience and/or knowledge of warehouse processes, specifically in a Final Mile operation.
Demonstrated customer service experience in the furniture or home furnishings environment, supporting customers through product selection, order management, delivery coordination, and issue resolution.
Bilingual in English/Spanish is a plus.
Physical Requirements
Must be able to walk, stand, bend, and lift.
Comfortable sitting 90% of the day.
Able to use computer for an extended period of time.
Benefits
Generous discount on all Williams‑Sonoma, Inc. brand products.
401(k) plan and other investment opportunities.
Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
For more information on our benefits offerings, please visit MyWSIBenefits.com.
To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required).
EOE
Apply Now
#J-18808-Ljbffr