AltaGas
WGL Energy - Business Development Operations Specialist
AltaGas, Vienna, Virginia, United States, 22184
Position Summary
Working independently, receives, logs in, researches and responds to inquiries from public‑sector customers and channel partners. The range of inquiries includes, but is not limited to, requests for contract and billing documentation; requests to research and resolve billing issues; questions about account drops and usage, etc. Serves as chief problem‑solver for the public sector sales team. Works with limited supervision.
Tasks and Responsibilities
Serves as the operational support contact for public sector sales team members, customers, and channel partners to assist with contracting, billing, and invoicing questions.
Serves as a key participant in the development of business intelligence systems, including enhancements to the Indicative Pricing Tool, ECHO, and Salesforce as they relate to the Public Sector functions. Test new IT systems or enhancements and provide feedback.
Regularly interfaces with other departments to develop new programs and/or procedures involving public sector accounts. Meets regularly with Public Sector BDMs and Supervisor to review project status and ensure objectives meet expectations.
Coordinates pre‑pricing response calls with representatives of all functional teams to review RFPs and large pricing requests to identify any issues before internal resources are deployed.
On behalf of public sector sales team members, creates formal requests for functional team review (via JTZilla or similar system) to ensure compliance with all internal policies and procedures.
Follows up with public sector sales team members, customers, and channel partners to address Have‑to‑Have (H2H) contract deficiencies (e.g., tax exemption issues; missing initials/signatures on contracting documents, etc.). Works with the sales team each month to clean up all resolution contracts to eliminate carryover of commission payments due to BDMs and channel partners.
Monitors Cost‑to‑Cover (CTC) notices caused by early terminations of contracts. Assists the sales team, customers, and channel partners with account re‑enrollments and works with Billing on fee collections.
Acts as interim sales specialist staff member, as needed and as time permits, to assist Business Development Managers to meet deadlines.
Handles all other related duties as assigned.
Qualifications, Skills and Abilities
Bachelor's Degree in Business, Marketing, Technology, or related discipline; preference for Business, Marketing or related discipline.
3+ years of experience in sales support, customer service, or administrative work, preferably in the energy industry.
Proficiency in Excel, including macros, pivot tables, and v‑lookups.
Experience and proficiency using DocuSign, PowerPoint, Adobe, web‑based applications, Oracle, Salesforce and/or JIRA.
Demonstrated track record of customer service and problem resolution experience/skills.
Outstanding organizational skills with utmost attention to detail and time management.
Strong follow‑through and sense of ownership, aptitude for building successful relationships with employees and customers at all levels.
Self‑motivation and the ability to maintain a positive attitude while performing in a fast‑paced, deadline‑oriented environment.
Excellent interpersonal, oral and written communication skills.
Compensation Competitive salary range of $69,000 to $100,200 per year, commensurate with experience, education, and skills. Compensation may vary by geographic location.
Benefits Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Why Work at AltaGas? AltaGas is a North American energy infrastructure company focused on owning and operating assets that provide affordable energy to customers. With assets across Washington, the Midwest, and other regions, we deliver natural gas to approximately 1.7 million customers through regulated utilities. Our nearly 3,000‑strong team leverages expertise across the energy value chain to connect customers with premier energy solutions.
EEO Statements For Canadian hires: AltaGas hires personnel on the basis of job‑related qualifications. All qualified applicants will receive consideration without regard to ancestry, place of origin, color, ethnicity, citizenship, creed, sex, sexual orientation, gender identity or expression, age, criminal record, marital status, family status, disability or any other characteristic protected by law.
For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, political affiliation, genetic information, or veteran status.
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Tasks and Responsibilities
Serves as the operational support contact for public sector sales team members, customers, and channel partners to assist with contracting, billing, and invoicing questions.
Serves as a key participant in the development of business intelligence systems, including enhancements to the Indicative Pricing Tool, ECHO, and Salesforce as they relate to the Public Sector functions. Test new IT systems or enhancements and provide feedback.
Regularly interfaces with other departments to develop new programs and/or procedures involving public sector accounts. Meets regularly with Public Sector BDMs and Supervisor to review project status and ensure objectives meet expectations.
Coordinates pre‑pricing response calls with representatives of all functional teams to review RFPs and large pricing requests to identify any issues before internal resources are deployed.
On behalf of public sector sales team members, creates formal requests for functional team review (via JTZilla or similar system) to ensure compliance with all internal policies and procedures.
Follows up with public sector sales team members, customers, and channel partners to address Have‑to‑Have (H2H) contract deficiencies (e.g., tax exemption issues; missing initials/signatures on contracting documents, etc.). Works with the sales team each month to clean up all resolution contracts to eliminate carryover of commission payments due to BDMs and channel partners.
Monitors Cost‑to‑Cover (CTC) notices caused by early terminations of contracts. Assists the sales team, customers, and channel partners with account re‑enrollments and works with Billing on fee collections.
Acts as interim sales specialist staff member, as needed and as time permits, to assist Business Development Managers to meet deadlines.
Handles all other related duties as assigned.
Qualifications, Skills and Abilities
Bachelor's Degree in Business, Marketing, Technology, or related discipline; preference for Business, Marketing or related discipline.
3+ years of experience in sales support, customer service, or administrative work, preferably in the energy industry.
Proficiency in Excel, including macros, pivot tables, and v‑lookups.
Experience and proficiency using DocuSign, PowerPoint, Adobe, web‑based applications, Oracle, Salesforce and/or JIRA.
Demonstrated track record of customer service and problem resolution experience/skills.
Outstanding organizational skills with utmost attention to detail and time management.
Strong follow‑through and sense of ownership, aptitude for building successful relationships with employees and customers at all levels.
Self‑motivation and the ability to maintain a positive attitude while performing in a fast‑paced, deadline‑oriented environment.
Excellent interpersonal, oral and written communication skills.
Compensation Competitive salary range of $69,000 to $100,200 per year, commensurate with experience, education, and skills. Compensation may vary by geographic location.
Benefits Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Why Work at AltaGas? AltaGas is a North American energy infrastructure company focused on owning and operating assets that provide affordable energy to customers. With assets across Washington, the Midwest, and other regions, we deliver natural gas to approximately 1.7 million customers through regulated utilities. Our nearly 3,000‑strong team leverages expertise across the energy value chain to connect customers with premier energy solutions.
EEO Statements For Canadian hires: AltaGas hires personnel on the basis of job‑related qualifications. All qualified applicants will receive consideration without regard to ancestry, place of origin, color, ethnicity, citizenship, creed, sex, sexual orientation, gender identity or expression, age, criminal record, marital status, family status, disability or any other characteristic protected by law.
For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, political affiliation, genetic information, or veteran status.
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