City National Bank
Manager Loan Administration
City National Bank, Charlotte, North Carolina, United States, 28245
Manager Loan Administration
Direct and manage the workflow and team assignments of the Loan Closing function at the CLC. Develop and maintain the infrastructure to support the submission of a “complete package” for documentation preparation and boarding for all consumer, commercial, and real estate secured requests across all lines of business.
Responsibilities
Evaluate and implement unit workflow processes, service level agreements, and colleague performance metrics. Measure, report results, and modify processes as needed.
Oversee workload allocation based on colleague proficiencies and unit volumes; adjust for seasonal or peak periods.
Provide guidance on documentation and funding requirements for complex credit requests to the field Relationship Manager and interdepartmental CLC colleagues.
Build and maintain the unit infrastructure for a complete package submission for documentation preparation and boarding across all business lines.
Act as primary liaison with Sales, Legal, Compliance, and interdepartmental CLC teams to resolve outstanding issues and expedite documentation and boarding for a positive client experience.
Create and update Loan Closing desk procedures and communications in line with Credit Policy, Product Solutions, and Strategies marketing, and all changes initiated by CLC interdepartmental units.
Create and administer a Loan Closing Risk Control Assessment and Self Assessment (RCSA) and maintain a monthly error ratio of 3 % or less.
Oversee the Finance Center Loan Closing workflow and maintain system usage and enhancements for maximum productivity and quality control.
Partner with the Support Services Help Desk and Business Systems Manager to build efficiencies and enhance quality in the City Loan Center based on field input and RCSA results.
Manage the origination Flood Desk for all pre‑boarding requirements, including client notification and determination of structure/contents coverage.
Oversee the Documentation Exception report and follow‑up process.
Provide direction to the Application Support and Imaging Center Managers in the absence of the Manager, Support Services.
Ensure appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed, and the incentives with which colleagues are awarded.
All products, solutions, and services are provided ethically and with integrity in a client‑first culture consistent with City National’s PRIDE statement.
Requirements Required Qualifications
Minimum 10 years of experience in financial services.
Minimum 10 years of experience in loan processing, boarding, and documentation; knowledge of underwriting required.
Minimum 10 years of management experience.
Additional Qualifications
Excellent organization and analytical skills.
Thorough knowledge of a broad range of loan products, documentation, and servicing functions.
Demonstrated ability to define workflow processes and leverage technology to enhance productivity.
Working knowledge of state, federal, and general banking compliance requirements and regulations, including upcoming regulatory requirements such as Dodd‑Frank and CFPB.
Extensive knowledge of complex support systems, department efficiency, and productivity, and personnel policies and procedures.
Strong leadership skills with emphasis on performance measurement, process design, and execution.
Excellent verbal and written communication skills to interact professionally and proactively with all levels of management and staff.
Compensation Starting base salary: $111,408 – $189,738 per year. Exact compensation may vary based on skills, experience, and location. This position is eligible for bonus and/or commissions.
Benefits
Comprehensive healthcare coverage, including medical, dental, and vision plans, available the first of the month following start date.
Generous 401(k) company matching contribution.
Career development through tuition reimbursement and other internal upskilling and training resources.
Valued time away benefits including vacation, sick, and volunteer time.
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes, and musculoskeletal support programs.
Career mobility support from a dedicated recruitment team.
Colleague resource groups to support networking and community engagement.
About Us Since day one, City National Bank has gone further than the competition to help our clients, colleagues, and communities flourish. Founded in 1954, we continue a legacy of integrity, community, and unparalleled client relationships. We are a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Inclusion and Equal Opportunity Employment City National Bank fosters an inclusive environment where diversity is valued and leveraged to make us a better company. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Location Charlotte, NC. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Referrals increase your chances of interviewing at City National Bank by 2x.
#J-18808-Ljbffr
Responsibilities
Evaluate and implement unit workflow processes, service level agreements, and colleague performance metrics. Measure, report results, and modify processes as needed.
Oversee workload allocation based on colleague proficiencies and unit volumes; adjust for seasonal or peak periods.
Provide guidance on documentation and funding requirements for complex credit requests to the field Relationship Manager and interdepartmental CLC colleagues.
Build and maintain the unit infrastructure for a complete package submission for documentation preparation and boarding across all business lines.
Act as primary liaison with Sales, Legal, Compliance, and interdepartmental CLC teams to resolve outstanding issues and expedite documentation and boarding for a positive client experience.
Create and update Loan Closing desk procedures and communications in line with Credit Policy, Product Solutions, and Strategies marketing, and all changes initiated by CLC interdepartmental units.
Create and administer a Loan Closing Risk Control Assessment and Self Assessment (RCSA) and maintain a monthly error ratio of 3 % or less.
Oversee the Finance Center Loan Closing workflow and maintain system usage and enhancements for maximum productivity and quality control.
Partner with the Support Services Help Desk and Business Systems Manager to build efficiencies and enhance quality in the City Loan Center based on field input and RCSA results.
Manage the origination Flood Desk for all pre‑boarding requirements, including client notification and determination of structure/contents coverage.
Oversee the Documentation Exception report and follow‑up process.
Provide direction to the Application Support and Imaging Center Managers in the absence of the Manager, Support Services.
Ensure appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed, and the incentives with which colleagues are awarded.
All products, solutions, and services are provided ethically and with integrity in a client‑first culture consistent with City National’s PRIDE statement.
Requirements Required Qualifications
Minimum 10 years of experience in financial services.
Minimum 10 years of experience in loan processing, boarding, and documentation; knowledge of underwriting required.
Minimum 10 years of management experience.
Additional Qualifications
Excellent organization and analytical skills.
Thorough knowledge of a broad range of loan products, documentation, and servicing functions.
Demonstrated ability to define workflow processes and leverage technology to enhance productivity.
Working knowledge of state, federal, and general banking compliance requirements and regulations, including upcoming regulatory requirements such as Dodd‑Frank and CFPB.
Extensive knowledge of complex support systems, department efficiency, and productivity, and personnel policies and procedures.
Strong leadership skills with emphasis on performance measurement, process design, and execution.
Excellent verbal and written communication skills to interact professionally and proactively with all levels of management and staff.
Compensation Starting base salary: $111,408 – $189,738 per year. Exact compensation may vary based on skills, experience, and location. This position is eligible for bonus and/or commissions.
Benefits
Comprehensive healthcare coverage, including medical, dental, and vision plans, available the first of the month following start date.
Generous 401(k) company matching contribution.
Career development through tuition reimbursement and other internal upskilling and training resources.
Valued time away benefits including vacation, sick, and volunteer time.
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes, and musculoskeletal support programs.
Career mobility support from a dedicated recruitment team.
Colleague resource groups to support networking and community engagement.
About Us Since day one, City National Bank has gone further than the competition to help our clients, colleagues, and communities flourish. Founded in 1954, we continue a legacy of integrity, community, and unparalleled client relationships. We are a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Inclusion and Equal Opportunity Employment City National Bank fosters an inclusive environment where diversity is valued and leveraged to make us a better company. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Location Charlotte, NC. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Referrals increase your chances of interviewing at City National Bank by 2x.
#J-18808-Ljbffr