UNC Health
Patient Access Intake Specialist-Surgical Hospital
UNC Health, Chapel Hill, North Carolina, United States, 27517
Patient Access Intake Specialist – Surgical Hospital
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Patient Access Intake Specialist – Surgical Hospital
role at
UNC Health
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
This position will be at UNC Health Surgical Hospital Registration, Monday‑Friday, 8:30 am – 5 pm.
Summary
This role is responsible for ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.
Responsibilities
Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Schedules all new and follow‑up patient appointments as required, attempts to reschedule cancellations whenever possible, and communicates cancellations to provider as necessary.
Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure; ensures documents are scanned/saved to correct location and are legible.
Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
Meets departmental target for up‑front collections to include deposits, estimated amounts due, co‑pays, and/or prior balances.
Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections; utilizes system work queues as a daily part of the registration process to minimize errors.
Education Requirements
High School Diploma or GED
Professional Experience Requirements
Require two (2) years of customer service and/or clerical experience
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access Triangle West
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.66 – $26.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Patient Access Intake Specialist – Surgical Hospital
role at
UNC Health
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
This position will be at UNC Health Surgical Hospital Registration, Monday‑Friday, 8:30 am – 5 pm.
Summary
This role is responsible for ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.
Responsibilities
Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Schedules all new and follow‑up patient appointments as required, attempts to reschedule cancellations whenever possible, and communicates cancellations to provider as necessary.
Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure; ensures documents are scanned/saved to correct location and are legible.
Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
Meets departmental target for up‑front collections to include deposits, estimated amounts due, co‑pays, and/or prior balances.
Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections; utilizes system work queues as a daily part of the registration process to minimize errors.
Education Requirements
High School Diploma or GED
Professional Experience Requirements
Require two (2) years of customer service and/or clerical experience
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access Triangle West
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.66 – $26.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
#J-18808-Ljbffr