City of Fayetteville, North Carolina
Behavioral Health Response Program Manager
City of Fayetteville, North Carolina, Fayetteville, North Carolina, United States, 28305
Behavioral Health Response Program Manager
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Behavioral Health Response Program Manager
role at
City of Fayetteville, North Carolina .
Base pay range $83,292.00/yr - $94,744.00/yr
The City of Fayetteville is currently recruiting for a Behavioral Health Response Program Manager to lead the development, coordination, and ongoing management of the City’s community response model and associated programs. Responsible for advancing the Office of Community Safety’s (OCS) mission by promoting trauma‑informed, person‑centered responses to behavioral health crises, homelessness, substance use, and other non‑violent emergencies. The role supports cross‑agency collaboration and the design of innovative approaches that reduce reliance on traditional enforcement and connect residents to care and resources.
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead the design, implementation, and continuous improvement of the City’s community response model and associated programs; serve as a subject‑matter expert on behavioral‑health response and ensure compliance with all applicable local, state, and federal standards.
Ensure the community response model is aligned with OCS strategic priorities and integrates seamlessly across city departments.
Oversee daily field operations, including safe deployment, incident prioritization, and real‑time coordination with 911 Communications and partner agencies.
Develop and maintain operational protocols, training standards, safety procedures, interagency standard operating procedures and data collection tools for field and coordination teams.
Select, train, motivate, and evaluate departmental personnel and contracted partners; provide or coordinate staff training; work with employees to correct deficiencies, implement discipline procedures.
Coordinate with Police, Fire, 911 Communications, behavioral‑health providers, and community organizations to ensure unified and effective multi‑agency response systems.
Monitor program performance and community impact through data‑driven evaluation, including case reviews, Computer Aided Dispatch, data trends, field reports, and continuous quality‑improvement processes.
Prepare and manage program budgets, grants, and contracts to sustain and expand response operations.
Engage residents, advocates, and stakeholders through meetings, presentations, and public‑education efforts; provide program updates and council briefings as needed.
Provide leadership and technical assistance to advance equitable, trauma‑informed, and evidence‑based public‑safety strategies.
MINIMUM QUALIFICATIONS Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience : Five years of increasingly responsible experience in project management, crisis response, or behavioral health, including two years of supervisory or management experience.
Training : Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in Public Health, Social Work, Psychology, Public Administration, or a related field. A Master’s degree is preferred.
LICENSING & CERTIFICATIONS Required : Possession of an appropriate, valid driver’s license and ability to maintain insurability.
Preferred : Professional licensure in Social Work, Counseling, or the behavioral health field. Professional Project Management licensure [e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Project Management Professional].
BENEFITS INCLUDE
Paid Vacation, Sick Leave and Holidays
Retirement
To apply or for more information, please visit the City’s career page at: https://www.governmentjobs.com/careers/fayetteville
The City is an Equal Opportunity Employer and values diversity at all levels of its workforce.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Project Management, and Product Management
Industries Government Administration, Public Health, and Civic and Social Organizations
#J-18808-Ljbffr
Behavioral Health Response Program Manager
role at
City of Fayetteville, North Carolina .
Base pay range $83,292.00/yr - $94,744.00/yr
The City of Fayetteville is currently recruiting for a Behavioral Health Response Program Manager to lead the development, coordination, and ongoing management of the City’s community response model and associated programs. Responsible for advancing the Office of Community Safety’s (OCS) mission by promoting trauma‑informed, person‑centered responses to behavioral health crises, homelessness, substance use, and other non‑violent emergencies. The role supports cross‑agency collaboration and the design of innovative approaches that reduce reliance on traditional enforcement and connect residents to care and resources.
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead the design, implementation, and continuous improvement of the City’s community response model and associated programs; serve as a subject‑matter expert on behavioral‑health response and ensure compliance with all applicable local, state, and federal standards.
Ensure the community response model is aligned with OCS strategic priorities and integrates seamlessly across city departments.
Oversee daily field operations, including safe deployment, incident prioritization, and real‑time coordination with 911 Communications and partner agencies.
Develop and maintain operational protocols, training standards, safety procedures, interagency standard operating procedures and data collection tools for field and coordination teams.
Select, train, motivate, and evaluate departmental personnel and contracted partners; provide or coordinate staff training; work with employees to correct deficiencies, implement discipline procedures.
Coordinate with Police, Fire, 911 Communications, behavioral‑health providers, and community organizations to ensure unified and effective multi‑agency response systems.
Monitor program performance and community impact through data‑driven evaluation, including case reviews, Computer Aided Dispatch, data trends, field reports, and continuous quality‑improvement processes.
Prepare and manage program budgets, grants, and contracts to sustain and expand response operations.
Engage residents, advocates, and stakeholders through meetings, presentations, and public‑education efforts; provide program updates and council briefings as needed.
Provide leadership and technical assistance to advance equitable, trauma‑informed, and evidence‑based public‑safety strategies.
MINIMUM QUALIFICATIONS Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience : Five years of increasingly responsible experience in project management, crisis response, or behavioral health, including two years of supervisory or management experience.
Training : Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in Public Health, Social Work, Psychology, Public Administration, or a related field. A Master’s degree is preferred.
LICENSING & CERTIFICATIONS Required : Possession of an appropriate, valid driver’s license and ability to maintain insurability.
Preferred : Professional licensure in Social Work, Counseling, or the behavioral health field. Professional Project Management licensure [e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Project Management Professional].
BENEFITS INCLUDE
Paid Vacation, Sick Leave and Holidays
Retirement
To apply or for more information, please visit the City’s career page at: https://www.governmentjobs.com/careers/fayetteville
The City is an Equal Opportunity Employer and values diversity at all levels of its workforce.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Project Management, and Product Management
Industries Government Administration, Public Health, and Civic and Social Organizations
#J-18808-Ljbffr