Coca-Cola Bottlers' Sales and Services
Equipment and Route Settlement Process Improvement Specialist
Coca-Cola Bottlers' Sales and Services, Tampa, Florida, us, 33646
Job Summary
The CONA Settlement Process Improvement Specialist will be responsible for sustaining a strong partnership with CCBSS internal customers, outside service providers, and key partners (Bottlers, Finance, Audit, and Sales). This position will analyze, develop, and execute strategies for managing an assigned customer group. The successful candidate will analyze data to identify trends, develop processes or procedures to mitigate risk, define and implement strategies to achieve performance metrics, and provide oversight for BPO performance. The candidate must support and accurately maintain all Settlement billing processed within the CONA SAP system, analyze current business processes, and make necessary adjustments to improve efficiencies. Automation of areas of the current processes is expected. The role will partner closely with the bottler on the operational process and oversee client equipment service billing. Execute period close settlement and eliminate settlement defects to maximize revenue. Develop and analyze reporting for weekly, monthly and annual client routines. Leverage adhoc reporting analysis to identify opportunities and implement process improvement. Partner with the bottler and colleagues on opportunities within the process. Responsibilities
Perform detailed analysis on billing discrepancies, including pricing issues and invoicing errors. Ensure that all billing takes place daily and resolve pending billing promptly. Review and analyze AR/AP requests on misapplied payments on customer accounts. Provide detailed coding, correction, and PLM support to all sales centers across bottling partners. Monitor all failed uploads and process exceptions in the Over Short tool. Assist BPO providers in all aspects of Route Accounting functions. Prepare high-quality, detailed training materials for Route Accounting corrections. Pre‑transition training with BPO providers to ensure seamless knowledge transfer. Hands‑on training abroad with BPO providers to stimulate thorough understanding. Timely analysis and follow‑up on all issues raised by BPO providers. Detailed analysis of corrections completed by BPO providers. Demonstrate ability to recognize and escape issues found in the processing of corrections performed by global business partners and develop solutions. Routine analysis of correction status to ensure all corrections are completed according to posted turnaround times. Perform detailed analytics on drivers over short variances via Over Short. Routine analysis/resolution of the OnBase Exception queue. Reporting, support GL reconciliation for re‑manufactured equipment, monitor, respond, and resolve questions/issues from client bottlers. Execute billing and resolve defects in the monthly service revenue. Develop and maintain process documentation for internal and external stakeholders. Actively lead and engage with bottlers in management routines with internal stakeholders. Develop, produce, and automate reporting and analysis to support the process. Identify best practices/procedures and develop recommendations to enhance efficiency of the overall Equipment Control process. Special projects and other duties as assigned. Key Skills and Abilities
Process Improvement Workflow implementation and analysis skills required. Proficiency in SAP, MS Office, specifically Excel. SAP experience. An understanding of database concepts is helpful. A credit check is required for this position in Finance. Education Requirements
Minimum:
High School or GED Preferred:
Bachelor's Degree in Accounting or Finance Years of Experience
5+ years of work experience in performing data analysis, financial reporting, and database management. 5+ years of professional experience in SAP. Demonstrated ability to analyze existing and potential workflows, processes, supporting systems, and procedures, and identify improvements. Required Travel
Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion. Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs. Total Rewards, Totally Rewarding
We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca‑Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package. Work‑Life Integration
- Vacation, floating holidays, parental leave, flexible work environment Competitive Base Salary
- A base salary or hourly wage rate in line with market rates for the job duties and skills required Rewards & Recognition
- Acknowledging our employees' contributions Retirement Plans & Guidance
- Programs to assist associates in saving for retirement Health & Welfare Plans
- Medical, life, and disability insurance plans Company Message
Coca-Cola Bottlers' Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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The CONA Settlement Process Improvement Specialist will be responsible for sustaining a strong partnership with CCBSS internal customers, outside service providers, and key partners (Bottlers, Finance, Audit, and Sales). This position will analyze, develop, and execute strategies for managing an assigned customer group. The successful candidate will analyze data to identify trends, develop processes or procedures to mitigate risk, define and implement strategies to achieve performance metrics, and provide oversight for BPO performance. The candidate must support and accurately maintain all Settlement billing processed within the CONA SAP system, analyze current business processes, and make necessary adjustments to improve efficiencies. Automation of areas of the current processes is expected. The role will partner closely with the bottler on the operational process and oversee client equipment service billing. Execute period close settlement and eliminate settlement defects to maximize revenue. Develop and analyze reporting for weekly, monthly and annual client routines. Leverage adhoc reporting analysis to identify opportunities and implement process improvement. Partner with the bottler and colleagues on opportunities within the process. Responsibilities
Perform detailed analysis on billing discrepancies, including pricing issues and invoicing errors. Ensure that all billing takes place daily and resolve pending billing promptly. Review and analyze AR/AP requests on misapplied payments on customer accounts. Provide detailed coding, correction, and PLM support to all sales centers across bottling partners. Monitor all failed uploads and process exceptions in the Over Short tool. Assist BPO providers in all aspects of Route Accounting functions. Prepare high-quality, detailed training materials for Route Accounting corrections. Pre‑transition training with BPO providers to ensure seamless knowledge transfer. Hands‑on training abroad with BPO providers to stimulate thorough understanding. Timely analysis and follow‑up on all issues raised by BPO providers. Detailed analysis of corrections completed by BPO providers. Demonstrate ability to recognize and escape issues found in the processing of corrections performed by global business partners and develop solutions. Routine analysis of correction status to ensure all corrections are completed according to posted turnaround times. Perform detailed analytics on drivers over short variances via Over Short. Routine analysis/resolution of the OnBase Exception queue. Reporting, support GL reconciliation for re‑manufactured equipment, monitor, respond, and resolve questions/issues from client bottlers. Execute billing and resolve defects in the monthly service revenue. Develop and maintain process documentation for internal and external stakeholders. Actively lead and engage with bottlers in management routines with internal stakeholders. Develop, produce, and automate reporting and analysis to support the process. Identify best practices/procedures and develop recommendations to enhance efficiency of the overall Equipment Control process. Special projects and other duties as assigned. Key Skills and Abilities
Process Improvement Workflow implementation and analysis skills required. Proficiency in SAP, MS Office, specifically Excel. SAP experience. An understanding of database concepts is helpful. A credit check is required for this position in Finance. Education Requirements
Minimum:
High School or GED Preferred:
Bachelor's Degree in Accounting or Finance Years of Experience
5+ years of work experience in performing data analysis, financial reporting, and database management. 5+ years of professional experience in SAP. Demonstrated ability to analyze existing and potential workflows, processes, supporting systems, and procedures, and identify improvements. Required Travel
Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion. Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs. Total Rewards, Totally Rewarding
We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca‑Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package. Work‑Life Integration
- Vacation, floating holidays, parental leave, flexible work environment Competitive Base Salary
- A base salary or hourly wage rate in line with market rates for the job duties and skills required Rewards & Recognition
- Acknowledging our employees' contributions Retirement Plans & Guidance
- Programs to assist associates in saving for retirement Health & Welfare Plans
- Medical, life, and disability insurance plans Company Message
Coca-Cola Bottlers' Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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