PTR Global
Merchant Services - Onboarding Operations Administrator 2
PTR Global, Irving, Texas, United States, 75084
Position:
Onboarding Operations Administrator 2 – Hybrid (Irving, TX; Charlotte, NC; West Des Moines, IA)
Duration:
6+ months (possible conversion to FTE) |
Tax Term:
W2 Only |
Job ID:
173339
Team Overview Responsible for overseeing Onboarding Operations within Merchant Services.
Onboarding Operations Responsibilities This team handles a wide range of onboarding and compliance duties:
KYC / Customer Due Diligence
Add Locations
(e.g., new Target store in Dallas)
Contract Management
Regulatory Support
Implementation Support
Support for various KYC-related activities
Merchant Identification Number (MID) Creation
Generate
MIDs , which impact:
Tax reporting
Sales support
Chargeback management
Add products/terminals and payment capabilities (e.g., Mastercard, AmEx, gift cards).
Operational Details
Intake begins with an Excel form that feeds into the boarding system.
Heavy data entry and CRM-based queue management.
Files may be worked across multiple days.
Review all submissions carefully to determine customer needs.
Frequent use of Mirror MID for cross-reference.
Ongoing responsibilities include:
Updating contracts
Ordering third-party productsPost-boarding data updates
Full systems mastery typically requires 6 months.
Quality & Review
100% peer review on all work.
Not a customer-facing role.
Monthly scorecards with quality metrics compared across peers.
Vendor Engagement & Hiring Workflow
Provides a 3-day heads-up before a new requisition is released.
Once the req opens, allows 2 days for vendors to collect and submit resumes.
Expects vendors to send the top 7–10 candidates for review.
Makes selection decisions immediately after reviewing the shortlisted candidates.
Values perfect resumes and strong writing skills.
Role Requirements Must-Haves
1+ year of merchant experience
Exceptional attention to detail
Strong written communication
Experience in data-heavy, accuracy-critical roles
Familiarity with merchant services environments
Required Qualifications
2+ years of administrative or business support experience, or equivalent demonstrated through work, consulting, training, military experience, or education.
Additional Skills
Data Entry, Precision, Attention to Detail, Sense of Urgency, Payments/Merchant Services
Pay Range:
$25–$30 Compensation determined by scope, complexity, location, and candidate qualifications. Includes benefits such as medical, dental, vision, 401(k), PTO, sick leave, and other statutory benefits.
Seniority level Entry level
Employment type Contract
Job function Sales and Business Development
Referrals increase your chances of interviewing at PTR Global by 2x.
Get notified about new Merchant Services jobs in Irving, TX.
#J-18808-Ljbffr
Onboarding Operations Administrator 2 – Hybrid (Irving, TX; Charlotte, NC; West Des Moines, IA)
Duration:
6+ months (possible conversion to FTE) |
Tax Term:
W2 Only |
Job ID:
173339
Team Overview Responsible for overseeing Onboarding Operations within Merchant Services.
Onboarding Operations Responsibilities This team handles a wide range of onboarding and compliance duties:
KYC / Customer Due Diligence
Add Locations
(e.g., new Target store in Dallas)
Contract Management
Regulatory Support
Implementation Support
Support for various KYC-related activities
Merchant Identification Number (MID) Creation
Generate
MIDs , which impact:
Tax reporting
Sales support
Chargeback management
Add products/terminals and payment capabilities (e.g., Mastercard, AmEx, gift cards).
Operational Details
Intake begins with an Excel form that feeds into the boarding system.
Heavy data entry and CRM-based queue management.
Files may be worked across multiple days.
Review all submissions carefully to determine customer needs.
Frequent use of Mirror MID for cross-reference.
Ongoing responsibilities include:
Updating contracts
Ordering third-party productsPost-boarding data updates
Full systems mastery typically requires 6 months.
Quality & Review
100% peer review on all work.
Not a customer-facing role.
Monthly scorecards with quality metrics compared across peers.
Vendor Engagement & Hiring Workflow
Provides a 3-day heads-up before a new requisition is released.
Once the req opens, allows 2 days for vendors to collect and submit resumes.
Expects vendors to send the top 7–10 candidates for review.
Makes selection decisions immediately after reviewing the shortlisted candidates.
Values perfect resumes and strong writing skills.
Role Requirements Must-Haves
1+ year of merchant experience
Exceptional attention to detail
Strong written communication
Experience in data-heavy, accuracy-critical roles
Familiarity with merchant services environments
Required Qualifications
2+ years of administrative or business support experience, or equivalent demonstrated through work, consulting, training, military experience, or education.
Additional Skills
Data Entry, Precision, Attention to Detail, Sense of Urgency, Payments/Merchant Services
Pay Range:
$25–$30 Compensation determined by scope, complexity, location, and candidate qualifications. Includes benefits such as medical, dental, vision, 401(k), PTO, sick leave, and other statutory benefits.
Seniority level Entry level
Employment type Contract
Job function Sales and Business Development
Referrals increase your chances of interviewing at PTR Global by 2x.
Get notified about new Merchant Services jobs in Irving, TX.
#J-18808-Ljbffr