Ingram Content Group
Ingram Content Group (ICG)
is hiring a
Client Services Coordinator
to contribute to our IngramSpark team in LaVergne, TN, just outside Nashville. In this role, you will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.
Ingram Content Group ("Ingram")
connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print‑on‑demand, and digital learning.
Company DescriptionJob Description
Required Qualifications
High school diploma or GED
1 year of customer/client service exp
Preferred Qualifications
Fluency in Spanish is a plus
Key Responsibilities
Acts as the primary and oftentimes sole point of contact for customers.
Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
Increase sales volume via clarification of special offerings and upselling.
Deals with all publisher queries efficiently and accurately on the phone, email and chat.
Ensures customer questions and concerns are resolved with a satisfactory resolution.
Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
Maintains up-to‑date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
This list is not exhaustive.
Hiring Salary Range:$18.35/hr.-$22.20/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
QualificationsAdditional Information
Perks/Benefits
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
10 vacation days & 10 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
Wellness program with access toonsite gym and basketball court for associates
Encouraged continued education with our tuition reimbursement program
Financial and in‑kind opportunities to engage with non‑profits in your community
Company match program for United Way donations
Volunteer opportunities and in‑kind drives for non‑profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish
#J-18808-Ljbffr
is hiring a
Client Services Coordinator
to contribute to our IngramSpark team in LaVergne, TN, just outside Nashville. In this role, you will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.
Ingram Content Group ("Ingram")
connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print‑on‑demand, and digital learning.
Company DescriptionJob Description
Required Qualifications
High school diploma or GED
1 year of customer/client service exp
Preferred Qualifications
Fluency in Spanish is a plus
Key Responsibilities
Acts as the primary and oftentimes sole point of contact for customers.
Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
Increase sales volume via clarification of special offerings and upselling.
Deals with all publisher queries efficiently and accurately on the phone, email and chat.
Ensures customer questions and concerns are resolved with a satisfactory resolution.
Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
Maintains up-to‑date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
This list is not exhaustive.
Hiring Salary Range:$18.35/hr.-$22.20/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
QualificationsAdditional Information
Perks/Benefits
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
10 vacation days & 10 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
Wellness program with access toonsite gym and basketball court for associates
Encouraged continued education with our tuition reimbursement program
Financial and in‑kind opportunities to engage with non‑profits in your community
Company match program for United Way donations
Volunteer opportunities and in‑kind drives for non‑profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish
#J-18808-Ljbffr