HCA Healthcare
Quality Nurse Coordinator - Patient Advocate
HCA Healthcare, Nashville, Tennessee, United States, 37247
Description
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Quality Nurse Coordinator - Patient Advocate with TriStar Centennial Medical Center you can be a part of an organization that is devoted to giving back!
Benefits TriStar Centennial Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards
Note: Eligibility for benefits may vary by location.
Job Summary and Qualifications The RN Quality Coordinator - Patient Advocate is responsible for managing patient complaints and grievances, as well as assisting Risk Management and Patient Safety teams with the objective of enhancing/promoting patient safety and quality care.
What you will do in this role:
Gather and analyze data and prepare reports to management and outside agencies as required.
Participate on committees directed towards promoting patient safety issues.
Assist in Serious Event Analysis with complete action plans and follow-up monitoring, including participation and presentation at the facility’s Serious Preventable Adverse Event Committee.
Assist with investigation and analysis of known and potential patient safety issues.
Assist with Proactive Risk Assessments and FMEAs as requested.
Work closely with the QRM Leadership to ensure compliance with statutory mandates, regulatory requirements and accreditation standards of professional organizations.
Respond timely to patient grievances in writing following the required timeframes.
Respond to patient complaints and provide education to leaders and staff regarding the grievance and complaint process.
Maintain accurate records of grievances (electronically) along with response letters and relevant support documentation.
Report aggregate patient safety data and grievance data to facility quality committees on a routine basis.
Facilitate case analysis on Hospital Acquired conditions, including action plans and follow-up monitoring.
Provide ongoing education on patient safety and/or quality improvement to hospital and medical staff.
What qualifications you will need:
Current licensure as a Registered Nurse (RN) in the state of Tennessee or compact state required.
Bachelor’s Degree in Nursing required.
4 years of related clinical experience required.
1+ years of QA/PI experience preferred.
TriStar Centennial Medical Center is a 740+ bed comprehensive facility offering medical and surgical programs including behavioral health, 24‑hour emergency, heart and vascular, imaging, neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women’s services. We are an affiliate of TriStar Health. The campus spans 43 acres and includes the TriStar Centennial Heart & Vascular Center, TriStar Centennial Women’s Hospital, The Children’s Hospital at TriStar Centennial, Sarah Cannon Cancer Institute, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion.
"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr., HCA Healthcare Co‑Founder
Be a part of an organization that invests in you! We are reviewing applications for our Quality Coordinator - Patient Advocate opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Benefits TriStar Centennial Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards
Note: Eligibility for benefits may vary by location.
Job Summary and Qualifications The RN Quality Coordinator - Patient Advocate is responsible for managing patient complaints and grievances, as well as assisting Risk Management and Patient Safety teams with the objective of enhancing/promoting patient safety and quality care.
What you will do in this role:
Gather and analyze data and prepare reports to management and outside agencies as required.
Participate on committees directed towards promoting patient safety issues.
Assist in Serious Event Analysis with complete action plans and follow-up monitoring, including participation and presentation at the facility’s Serious Preventable Adverse Event Committee.
Assist with investigation and analysis of known and potential patient safety issues.
Assist with Proactive Risk Assessments and FMEAs as requested.
Work closely with the QRM Leadership to ensure compliance with statutory mandates, regulatory requirements and accreditation standards of professional organizations.
Respond timely to patient grievances in writing following the required timeframes.
Respond to patient complaints and provide education to leaders and staff regarding the grievance and complaint process.
Maintain accurate records of grievances (electronically) along with response letters and relevant support documentation.
Report aggregate patient safety data and grievance data to facility quality committees on a routine basis.
Facilitate case analysis on Hospital Acquired conditions, including action plans and follow-up monitoring.
Provide ongoing education on patient safety and/or quality improvement to hospital and medical staff.
What qualifications you will need:
Current licensure as a Registered Nurse (RN) in the state of Tennessee or compact state required.
Bachelor’s Degree in Nursing required.
4 years of related clinical experience required.
1+ years of QA/PI experience preferred.
TriStar Centennial Medical Center is a 740+ bed comprehensive facility offering medical and surgical programs including behavioral health, 24‑hour emergency, heart and vascular, imaging, neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women’s services. We are an affiliate of TriStar Health. The campus spans 43 acres and includes the TriStar Centennial Heart & Vascular Center, TriStar Centennial Women’s Hospital, The Children’s Hospital at TriStar Centennial, Sarah Cannon Cancer Institute, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion.
"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr., HCA Healthcare Co‑Founder
Be a part of an organization that invests in you! We are reviewing applications for our Quality Coordinator - Patient Advocate opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr