DLA Careers
Join to apply for the
Lead Customer Relationship Specialist
role at
DLA Careers
3 days ago Be among the first 25 applicants
Summary See below for important information regarding this job.
Responsibilities
Serves as a lead member within a Customer Relationship Management (CRM) Cell or Segment support team (training, overseeing workload, and briefing internal/external customers).
Serves as the primary customer facing point of contact for the Order Fulfillment process.
Works with the customer account specialists in identifying their needs and coordinating timely resolution of customer orders/support problems.
Participates actively in customer outreach initiatives to assess satisfaction and inform customers of new DLA capabilities.
Coordinates across organizational groups to resolve item status and provide emergency customer support.
Conditions of Employment
Must be a U.S. citizen
Tour of Duty: Flexible Schedule
Security Requirements: Non‑Critical Sensitive with Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination; unfavorably adjudicated background checks are grounds for removal.
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12‑31‑59 must be registered or exempt.
Recruitment Incentives: Not Authorized
Bargaining Unit Status: Yes
Require REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
Financial Disclosure Requirement: Required
Defense Acquisition Workforce position: Must complete DoD certification and other requirements. See additional information.
Qualifications
Specialized Experience: One year of specialized experience directly related to this position. For GS‑13 level, one year of GS‑12 level experience or equivalent is required.
Provide oversight and guidance to a team responsible for order fulfillment, demand planning, or marketing techniques.
Conduct detailed program reviews for evaluating, advising, and improving customer service/support programs.
Guide the Order Fulfillment process including defense distribution systems and other web‑based ordering applications.
Conduct briefs to internal and external customers to address, identify, and clarify requirements.
Disperse guidance for new or revised policies, practices, and procedures to resolve recurring problems and improve customer service quality.
Education Substitution: Applicants may not qualify for this position based on education alone.
Additional Information For Important General Applicant Information and Definitions go to http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria are available at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF
Position requires DoD Acquisition a Life Cycle Logistics (L), Advanced acquisition certification within required timeframes. More details and resources are available at https://www.dla.mil/Careers/Programs/
Information for Veterans is available at https://www.dla.mil/Careers/Programs/
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law Marijuana is a Schedule I drug and is illegal.
Additional guidance on writing a federal resume can be found at USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to get started.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
#J-18808-Ljbffr
Lead Customer Relationship Specialist
role at
DLA Careers
3 days ago Be among the first 25 applicants
Summary See below for important information regarding this job.
Responsibilities
Serves as a lead member within a Customer Relationship Management (CRM) Cell or Segment support team (training, overseeing workload, and briefing internal/external customers).
Serves as the primary customer facing point of contact for the Order Fulfillment process.
Works with the customer account specialists in identifying their needs and coordinating timely resolution of customer orders/support problems.
Participates actively in customer outreach initiatives to assess satisfaction and inform customers of new DLA capabilities.
Coordinates across organizational groups to resolve item status and provide emergency customer support.
Conditions of Employment
Must be a U.S. citizen
Tour of Duty: Flexible Schedule
Security Requirements: Non‑Critical Sensitive with Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination; unfavorably adjudicated background checks are grounds for removal.
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12‑31‑59 must be registered or exempt.
Recruitment Incentives: Not Authorized
Bargaining Unit Status: Yes
Require REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
Financial Disclosure Requirement: Required
Defense Acquisition Workforce position: Must complete DoD certification and other requirements. See additional information.
Qualifications
Specialized Experience: One year of specialized experience directly related to this position. For GS‑13 level, one year of GS‑12 level experience or equivalent is required.
Provide oversight and guidance to a team responsible for order fulfillment, demand planning, or marketing techniques.
Conduct detailed program reviews for evaluating, advising, and improving customer service/support programs.
Guide the Order Fulfillment process including defense distribution systems and other web‑based ordering applications.
Conduct briefs to internal and external customers to address, identify, and clarify requirements.
Disperse guidance for new or revised policies, practices, and procedures to resolve recurring problems and improve customer service quality.
Education Substitution: Applicants may not qualify for this position based on education alone.
Additional Information For Important General Applicant Information and Definitions go to http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria are available at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF
Position requires DoD Acquisition a Life Cycle Logistics (L), Advanced acquisition certification within required timeframes. More details and resources are available at https://www.dla.mil/Careers/Programs/
Information for Veterans is available at https://www.dla.mil/Careers/Programs/
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law Marijuana is a Schedule I drug and is illegal.
Additional guidance on writing a federal resume can be found at USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to get started.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
#J-18808-Ljbffr