Reliable Respiratory
Join to apply for the
Customer Service Supervisor
role at
Reliable Respiratory .
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service.
Base pay range $30.00/hr - $35.00/hr
Equal Opportunity Employer/Disability/Veterans
Duties And Responsibilities
Assist in holding the Customer Service team accountable for productivity and accuracy goals
Assist in setting, monitoring, and reporting key performance indicators regularly
Assist in evaluating Customer Service team’s performance, writing reviews, and delivering disciplinary action as needed
Assist in creating strategies and procedures to meet department and company goals, covering Customer Service team’s responsibilities as needed to reach goals
Assist in developing, maintaining, and ensuring adherence to standard operating procedures for the Customer Service team, communicating updates and changes as necessary
Coordinate and collaborate with other department managers to communicate company policy changes/updates as needed
Coach, lead and train individuals on the Customer Service team toward meeting individual and departmental goals, performing additional training as needed
Coordinate ongoing training for third party representatives as needed
Handle escalations regarding customer service and department specific issues
Propose operational changes as needed
Lead individual and team meetings as needed
Assist in managing workload distribution relevant to specific department needs
Display exemplary customer service in all interactions
Other tasks and duties as required
Basic Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
High School diploma or equivalent required; college preferred
At least 1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills
Bilingual in English and Spanish preferred
Competencies
Computer Skills
Interpersonal Skills
Product Expertise
Communication skills
Results Driven
Conflict Management
Customer Service
Organizational skills
Work Environment & Physical Demands
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud
Direct Reports Assigned Customer Service team members
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reliable Respiratory, INC participates in E-Verify E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Retail Health and Personal Care Products
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Customer Service Supervisor
role at
Reliable Respiratory .
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service.
Base pay range $30.00/hr - $35.00/hr
Equal Opportunity Employer/Disability/Veterans
Duties And Responsibilities
Assist in holding the Customer Service team accountable for productivity and accuracy goals
Assist in setting, monitoring, and reporting key performance indicators regularly
Assist in evaluating Customer Service team’s performance, writing reviews, and delivering disciplinary action as needed
Assist in creating strategies and procedures to meet department and company goals, covering Customer Service team’s responsibilities as needed to reach goals
Assist in developing, maintaining, and ensuring adherence to standard operating procedures for the Customer Service team, communicating updates and changes as necessary
Coordinate and collaborate with other department managers to communicate company policy changes/updates as needed
Coach, lead and train individuals on the Customer Service team toward meeting individual and departmental goals, performing additional training as needed
Coordinate ongoing training for third party representatives as needed
Handle escalations regarding customer service and department specific issues
Propose operational changes as needed
Lead individual and team meetings as needed
Assist in managing workload distribution relevant to specific department needs
Display exemplary customer service in all interactions
Other tasks and duties as required
Basic Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
High School diploma or equivalent required; college preferred
At least 1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills
Bilingual in English and Spanish preferred
Competencies
Computer Skills
Interpersonal Skills
Product Expertise
Communication skills
Results Driven
Conflict Management
Customer Service
Organizational skills
Work Environment & Physical Demands
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud
Direct Reports Assigned Customer Service team members
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reliable Respiratory, INC participates in E-Verify E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Retail Health and Personal Care Products
#J-18808-Ljbffr