Drees Homes
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Customer Care Coordinator
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Drees Homes Drees Homes is a family‑owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It’s why we rank as the 19th largest privately‑owned builder in the country and have a track record of long‑tenured employees. We’re proud to be named a 2023‑2025 U.S. Best Managed Company and to have been certified as a Great Place to Work for 2023, 2024, 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas across the United States. Responsibilities / Qualifications
Key Responsibilities
Provide excellent internal and external customer service Answer reception and customer service calls and determine the appropriate action Provide administrative/clerical support for the Customer Care team Prepare and maintain customer records, job files and database tracking logs Follow‑up with customers, subcontractors and vendors as necessary Prepare and distribute weekly and monthly reports Assist the operations team with accounts payable Various other administrative/clerical duties Knowledge And Skills
Exceptional customer service skills Proven ability to address tense customer interactions appropriately Upbeat and positive “can‑do” attitude Strong verbal and written communication skills with great listening skills Ability to follow through to a satisfactory conclusion Strong computer skills including Word, Excel, and data entry Must be organized, detail‑minded and adaptable Qualifications
1‑3 years previous office/administrative experience High school degree required; Associate’s or Bachelor’s a plus Office work experience required Previous experience in the homebuilding industry a plus Benefits
Medical, dental and vision coverage Life, AD&D and critical illness insurance Wellness rewards 401(k) savings plan Profit sharing Paid time off increasing with tenure Tuition reimbursement Long and short disability and parental leave Employee discount program on the purchase of a Drees Home Employee Assistance Program This position is not in a call center environment. Equal Opportunity Employer / Drug‑Free Workplace
To learn more about Drees Homes visit our website www.dreeshomes.com Job details
Seniority level:
Entry level Employment type:
Full‑time Job function:
Other Industry:
Construction Location:
Indianapolis, IN Salary:
$20.70‑$32.45 per hour (approx.)
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Customer Care Coordinator
role at
Drees Homes Drees Homes is a family‑owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It’s why we rank as the 19th largest privately‑owned builder in the country and have a track record of long‑tenured employees. We’re proud to be named a 2023‑2025 U.S. Best Managed Company and to have been certified as a Great Place to Work for 2023, 2024, 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas across the United States. Responsibilities / Qualifications
Key Responsibilities
Provide excellent internal and external customer service Answer reception and customer service calls and determine the appropriate action Provide administrative/clerical support for the Customer Care team Prepare and maintain customer records, job files and database tracking logs Follow‑up with customers, subcontractors and vendors as necessary Prepare and distribute weekly and monthly reports Assist the operations team with accounts payable Various other administrative/clerical duties Knowledge And Skills
Exceptional customer service skills Proven ability to address tense customer interactions appropriately Upbeat and positive “can‑do” attitude Strong verbal and written communication skills with great listening skills Ability to follow through to a satisfactory conclusion Strong computer skills including Word, Excel, and data entry Must be organized, detail‑minded and adaptable Qualifications
1‑3 years previous office/administrative experience High school degree required; Associate’s or Bachelor’s a plus Office work experience required Previous experience in the homebuilding industry a plus Benefits
Medical, dental and vision coverage Life, AD&D and critical illness insurance Wellness rewards 401(k) savings plan Profit sharing Paid time off increasing with tenure Tuition reimbursement Long and short disability and parental leave Employee discount program on the purchase of a Drees Home Employee Assistance Program This position is not in a call center environment. Equal Opportunity Employer / Drug‑Free Workplace
To learn more about Drees Homes visit our website www.dreeshomes.com Job details
Seniority level:
Entry level Employment type:
Full‑time Job function:
Other Industry:
Construction Location:
Indianapolis, IN Salary:
$20.70‑$32.45 per hour (approx.)
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