Patagonia Health
Company Overview
Patagonia Health Inc. is a healthcare software supplier that has developed a cloud-based and app-based software solution. The solution includes an integrated, federally-certified, Electronic Health Record (EHR), Practice Management (PM), and Billing software. The company’s mission is to solve two major barriers to EHR adoption, usability and cost, and address customers’ number one problem: billing. Patagonia Health’s one-of-a-kind apps-based system represents a shift in the EHR software industry, and its highly intelligent solution uses sophisticated technology that is extremely easy-to-use. Innovative and unique apps provide timely data for organizations to improve workflow, streamline their operations, and takes their organizations to the next level.
Customer Support Specialist Job Location: Cary, NC
Full-time position
Description: We are looking for customer service professionals with experience in supporting Electronic Health Record, Practice Management, and/or Billing software. Ideal candidates are committed and driven individuals who can contribute to a fast-moving company while strengthening their skills and building their resume in the latest technologies. The environment is collaborative and highly dynamic. Patagonia Health has a strong focus on achieving 100% customer satisfaction, so the support position is very important. We need people who can collaborate, take ownership, and provide excellent customer service. Successful individuals will be energetic, persistent, innovative, and have a can-do attitude.
Support Responsibilities
Provide online and phone-based technical support for customer issues
Gain a thorough understanding and knowledge of the Patagonia Health EHR & Billing solution
Assist customers with clinical, administrative, and medical billing questions.
Work with other team members to resolve customer issues and collaborate across functional areas to provide customers with excellent service and support.
Conduct online customer trainings as needed and conduct educational webinars
Skills And Qualifications
Knowledge of Electronic Medical Records and Practice Management/Billing System is highly desired
Previous online customer support experience is a must
Strong communication skills and good computer skills
Excellent interpersonal skills (internally with co-workers and experience talking with customers directly)
Ability to troubleshoot and diagnose technical and product issues
Experience working through logical root-cause analysis
Ability to provide timely customer response and regular feedback
Experience working in a medical practice, behavioral health agency or public health department is beneficial
Knowledge of Healthcare IT products highly preferred
Bachelor's Degree or relevant experience required
Patagonia Health Inc is an EEO Employer - M/F/Disability/Protected Veteran Status
#J-18808-Ljbffr
Customer Support Specialist Job Location: Cary, NC
Full-time position
Description: We are looking for customer service professionals with experience in supporting Electronic Health Record, Practice Management, and/or Billing software. Ideal candidates are committed and driven individuals who can contribute to a fast-moving company while strengthening their skills and building their resume in the latest technologies. The environment is collaborative and highly dynamic. Patagonia Health has a strong focus on achieving 100% customer satisfaction, so the support position is very important. We need people who can collaborate, take ownership, and provide excellent customer service. Successful individuals will be energetic, persistent, innovative, and have a can-do attitude.
Support Responsibilities
Provide online and phone-based technical support for customer issues
Gain a thorough understanding and knowledge of the Patagonia Health EHR & Billing solution
Assist customers with clinical, administrative, and medical billing questions.
Work with other team members to resolve customer issues and collaborate across functional areas to provide customers with excellent service and support.
Conduct online customer trainings as needed and conduct educational webinars
Skills And Qualifications
Knowledge of Electronic Medical Records and Practice Management/Billing System is highly desired
Previous online customer support experience is a must
Strong communication skills and good computer skills
Excellent interpersonal skills (internally with co-workers and experience talking with customers directly)
Ability to troubleshoot and diagnose technical and product issues
Experience working through logical root-cause analysis
Ability to provide timely customer response and regular feedback
Experience working in a medical practice, behavioral health agency or public health department is beneficial
Knowledge of Healthcare IT products highly preferred
Bachelor's Degree or relevant experience required
Patagonia Health Inc is an EEO Employer - M/F/Disability/Protected Veteran Status
#J-18808-Ljbffr