TEKsystems
Description
We are seeking a detail-oriented and patient-focused Operations Specialist to join our team. This role is ideal for someone with strong front-end customer service skills. You’ll be the first point of contact for patients, handling a mix of in-person interactions, phone support, and administrative tasks.
Key Responsibilities
Greet and assist walk-in patients with a focus on CPAP/PAP services
Perform insurance verification and schedule appointments
Enter sales orders and patient data accurately into the system
Assemble PAP products and provide basic product training to patients
Manage inventory, including putting away stock and tracking supplies
Handle incoming calls and provide excellent phone-based customer service
Support reception and general customer service functions
Collaborate with the on-site PAP Technician and CSR
Participate in potential on-call rotation after the completion of the contract period (latest shift ends at 8:00 PM, 2x per month)
Workload Breakdown
60% Patient-facing (in-person support and training)
30% Phone-based support
10% Order entry and administrative tasks
Skills
Customer Service
Operations Specialist
Operations Coordinator
Office Manager
Office Assistant
Patient Access
Scheduler
Insurance Verification
Additional Skills & Qualifications
High school diploma
2+ years in customer service or operational support role
Previous office environment required
Strong computer and data entry skills
Excellent communication and phone etiquette
Experience with insurance verification and scheduling preferred
Ability to work independently in a slower-paced environment
Prior experience in a healthcare or DME (Durable Medical Equipment) setting is a plus
Job Type & Location This is a Contract to Hire position based out of Fort Atkinson, WI.
Pay and Benefits The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Fort Atkinson, WI.
Application Deadline This position is anticipated to close on Jan 16, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Greet and assist walk-in patients with a focus on CPAP/PAP services
Perform insurance verification and schedule appointments
Enter sales orders and patient data accurately into the system
Assemble PAP products and provide basic product training to patients
Manage inventory, including putting away stock and tracking supplies
Handle incoming calls and provide excellent phone-based customer service
Support reception and general customer service functions
Collaborate with the on-site PAP Technician and CSR
Participate in potential on-call rotation after the completion of the contract period (latest shift ends at 8:00 PM, 2x per month)
Workload Breakdown
60% Patient-facing (in-person support and training)
30% Phone-based support
10% Order entry and administrative tasks
Skills
Customer Service
Operations Specialist
Operations Coordinator
Office Manager
Office Assistant
Patient Access
Scheduler
Insurance Verification
Additional Skills & Qualifications
High school diploma
2+ years in customer service or operational support role
Previous office environment required
Strong computer and data entry skills
Excellent communication and phone etiquette
Experience with insurance verification and scheduling preferred
Ability to work independently in a slower-paced environment
Prior experience in a healthcare or DME (Durable Medical Equipment) setting is a plus
Job Type & Location This is a Contract to Hire position based out of Fort Atkinson, WI.
Pay and Benefits The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Fort Atkinson, WI.
Application Deadline This position is anticipated to close on Jan 16, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr