HealthTexas Primary Care Doctors
Regional Practice Administrator
HealthTexas Primary Care Doctors, San Antonio, Texas, United States, 78208
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Regional Practice Administrator
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HealthTexas Primary Care Doctors . The Regional Practice Administrator assumes overall responsibility for implementing company policies, procedures and programs and for maintaining staff and systems in an efficient, professional and cost–effective practice environment. The role manages and supervises the operational and administrative functions for multiple clinics, ensuring consistency and efficiency across the region and playing a key role in the organization’s growth and success. Culture and Values Expectations
Integrity:
Do the right thing, the right way, every time. Compassion:
Treat everyone with respect and dignity, fostering an inclusive and well‑being environment with patience and empathy. Synergy:
Collaborate to improve outcomes, promote effective communication and teamwork, and take pride in your work. Stewardship:
Use resources responsibly and efficiently, implementing strategies to achieve goals and continuous improvement. Job Responsibilities
Oversee operations of multiple clinics or a region of clinics. Implement policies, procedures, and programs across multiple clinics. Ensure all clinics maintain efficient, professional, and cost‑effective practices. Manage and supervise operational and administrative functions for multiple clinics. Provide multi‑site operational leadership and financial management. Strategic planning with Practice Director and VP of Operations. Prepare and implement business plans with Practice Director and VP of Operations. Develop and maintain administrative infrastructure for efficient and financially sound operations. Cascade communication from Operations to assigned sites and ensure it is received by Clinic Associates and providers. Maximize provider productivity. Act as liaison with Practice Manager and Associates. Meet with providers as needed and address provider concerns at a higher level. Assist with onboarding of new providers. Develop and execute action plans using data to identify opportunities. Work with Human Resources to establish selection processes and criteria for associate performance. Create an engaged workforce at assigned sites. Educate and mentor Practice Managers and Lead CMAs. Contribute to competency assessments with Practice Director. Ensure training needs are met—develop materials with Practice Director. Develop and monitor clinic budgets. Oversee procurement activities and equipment requests. Ensure processes exist for all needs and resources. Execute HTMG mission and vision—“every patient, every time.” Handle patient complaints and inquiries requiring escalation. Enforce company policies and procedures. Maintain compliance with OSHA, blood borne pathogens, HIPAA, Medicare regulations. Direct all billing and collecting procedures, including coding, and train staff in national and medical coding regulations. Monitor delivery of patient services, including physician activity data and forecasting. Complete special projects—review, analyze, recommend solutions, write reports. Manage space planning, renovation, and allocation. Recruit, supervise, and direct all staff; ensure efficient clinic operation and high quality customer service. Conduct performance reviews, provide personal development, and encourage retention. Establish work schedules and assignments based on workload. Maintain inventory of all medical and clerical supplies. Coordinate maintenance needs with Facilities staff. Identify and implement ways to improve service to patients. Propose and implement solutions to problems. Work closely with practice managers and leadership to ensure high quality care. Promote excellent customer service. Participate and adhere to operating budget. Train and orient staff to current and new clinic procedures and processes. Ensure accurate and timely entries of medical information (telephone encounters, documents, ERX, reports, records, refills, no shows, cancellations). Ensure all patient forms are completed timely. Perform other duties as assigned. Experience
7‑10 years of experience in managing operations for a large medical group or related healthcare organization. Education
Bachelor’s degree in business or health‑care related field required. Master’s degree in HealthCare preferred. Knowledge, Skills & Abilities
Strong organizational, leadership and time‑management skills. Ability to manage multiple projects effectively. Expertise in problem solving, priority setting, and analytical skills. Strong interpersonal skills and attention to detail. Mature and professional demeanor with mastery in customer service. Clear and effective communication. Ability to work effectively under stress and prioritize in a fast‑paced environment. Knowledge of budgets and budget process, including accounting skills and financial decision‑making. Knowledge of CPT and ICD‑10 coding procedures; familiarity with Medicaid, Medicare, and commercial insurance billing procedures. Ability to take initiative with independent judgment and discretion. Knowledge of computer technology (word processing, spreadsheets, reports, business correspondence). Knowledge of office management and administrative procedures; ability to supervise and review work of others. Knowledge of medical terminology. Ability to interact with providers, professionals, and higher‑level management. Familiarity with medical records administration and clinic/physician protocols. Knowledge of EMR systems, data processing equipment, PCs and other standard business machines. Work Hours, Travel Requirements
Clinic hours vary at each location; Monday‑Friday clinic hours with occasional Saturday training required. Reliable transportation for travel to clinic and administrative offices necessary. Working Conditions & Physical Requirements
Medical office/clinic environment; exposure to infectious diseases, bodily fluids, toxic substances, medicinal preparations and other common conditions. Regular talking and hearing required; vision abilities include close, distance, color, peripheral, depth perception and focus adjustment. Must perform essential functions of the position and meet attendance requirements. Must assist patients in emergencies and avoid posing a direct threat to health or safety of others. Requires manual dexterity, sitting/standing (no less than 2 hours at a time), stooping, reaching, kneeling, crouching, bending, walking and lifting up to 50 lbs; may assist in lifting patients. Note: This job description is not designed to cover a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, location, work hours, etc., may change at any time with or without notice.
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Regional Practice Administrator
role at
HealthTexas Primary Care Doctors . The Regional Practice Administrator assumes overall responsibility for implementing company policies, procedures and programs and for maintaining staff and systems in an efficient, professional and cost–effective practice environment. The role manages and supervises the operational and administrative functions for multiple clinics, ensuring consistency and efficiency across the region and playing a key role in the organization’s growth and success. Culture and Values Expectations
Integrity:
Do the right thing, the right way, every time. Compassion:
Treat everyone with respect and dignity, fostering an inclusive and well‑being environment with patience and empathy. Synergy:
Collaborate to improve outcomes, promote effective communication and teamwork, and take pride in your work. Stewardship:
Use resources responsibly and efficiently, implementing strategies to achieve goals and continuous improvement. Job Responsibilities
Oversee operations of multiple clinics or a region of clinics. Implement policies, procedures, and programs across multiple clinics. Ensure all clinics maintain efficient, professional, and cost‑effective practices. Manage and supervise operational and administrative functions for multiple clinics. Provide multi‑site operational leadership and financial management. Strategic planning with Practice Director and VP of Operations. Prepare and implement business plans with Practice Director and VP of Operations. Develop and maintain administrative infrastructure for efficient and financially sound operations. Cascade communication from Operations to assigned sites and ensure it is received by Clinic Associates and providers. Maximize provider productivity. Act as liaison with Practice Manager and Associates. Meet with providers as needed and address provider concerns at a higher level. Assist with onboarding of new providers. Develop and execute action plans using data to identify opportunities. Work with Human Resources to establish selection processes and criteria for associate performance. Create an engaged workforce at assigned sites. Educate and mentor Practice Managers and Lead CMAs. Contribute to competency assessments with Practice Director. Ensure training needs are met—develop materials with Practice Director. Develop and monitor clinic budgets. Oversee procurement activities and equipment requests. Ensure processes exist for all needs and resources. Execute HTMG mission and vision—“every patient, every time.” Handle patient complaints and inquiries requiring escalation. Enforce company policies and procedures. Maintain compliance with OSHA, blood borne pathogens, HIPAA, Medicare regulations. Direct all billing and collecting procedures, including coding, and train staff in national and medical coding regulations. Monitor delivery of patient services, including physician activity data and forecasting. Complete special projects—review, analyze, recommend solutions, write reports. Manage space planning, renovation, and allocation. Recruit, supervise, and direct all staff; ensure efficient clinic operation and high quality customer service. Conduct performance reviews, provide personal development, and encourage retention. Establish work schedules and assignments based on workload. Maintain inventory of all medical and clerical supplies. Coordinate maintenance needs with Facilities staff. Identify and implement ways to improve service to patients. Propose and implement solutions to problems. Work closely with practice managers and leadership to ensure high quality care. Promote excellent customer service. Participate and adhere to operating budget. Train and orient staff to current and new clinic procedures and processes. Ensure accurate and timely entries of medical information (telephone encounters, documents, ERX, reports, records, refills, no shows, cancellations). Ensure all patient forms are completed timely. Perform other duties as assigned. Experience
7‑10 years of experience in managing operations for a large medical group or related healthcare organization. Education
Bachelor’s degree in business or health‑care related field required. Master’s degree in HealthCare preferred. Knowledge, Skills & Abilities
Strong organizational, leadership and time‑management skills. Ability to manage multiple projects effectively. Expertise in problem solving, priority setting, and analytical skills. Strong interpersonal skills and attention to detail. Mature and professional demeanor with mastery in customer service. Clear and effective communication. Ability to work effectively under stress and prioritize in a fast‑paced environment. Knowledge of budgets and budget process, including accounting skills and financial decision‑making. Knowledge of CPT and ICD‑10 coding procedures; familiarity with Medicaid, Medicare, and commercial insurance billing procedures. Ability to take initiative with independent judgment and discretion. Knowledge of computer technology (word processing, spreadsheets, reports, business correspondence). Knowledge of office management and administrative procedures; ability to supervise and review work of others. Knowledge of medical terminology. Ability to interact with providers, professionals, and higher‑level management. Familiarity with medical records administration and clinic/physician protocols. Knowledge of EMR systems, data processing equipment, PCs and other standard business machines. Work Hours, Travel Requirements
Clinic hours vary at each location; Monday‑Friday clinic hours with occasional Saturday training required. Reliable transportation for travel to clinic and administrative offices necessary. Working Conditions & Physical Requirements
Medical office/clinic environment; exposure to infectious diseases, bodily fluids, toxic substances, medicinal preparations and other common conditions. Regular talking and hearing required; vision abilities include close, distance, color, peripheral, depth perception and focus adjustment. Must perform essential functions of the position and meet attendance requirements. Must assist patients in emergencies and avoid posing a direct threat to health or safety of others. Requires manual dexterity, sitting/standing (no less than 2 hours at a time), stooping, reaching, kneeling, crouching, bending, walking and lifting up to 50 lbs; may assist in lifting patients. Note: This job description is not designed to cover a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, location, work hours, etc., may change at any time with or without notice.
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