Christiana Care Health System
Unit Clerk II - 11p-7:30a; e/o wknd & e/o hol.
Christiana Care Health System, Newark, Delaware, United States, 19711
Unit Clerk II – 11p‑7:30a; e/o wknd & e/o hol.
PRIMARY FUNCTION To promote patient, physician, and staff satisfaction through proactive, supportive administrative services. Performing functions of receptionist, data entry clerk, order entry clerk and liaison to ancillary departments and inter‑agencies. Performs clerical, and related duties as required to facilitate effective patient care.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy
Receives records and relays messages promptly and courteously
Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols
Places calls to physicians and other agencies for patient disposition as requested
Receives inter‑ and intra‑departmental communications and address appropriately
Directs physicians to appropriate nursing personnel for physician orders
Delivers telephone messages to patients, nurses, providers promptly
Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk
Uses an ED tracker system functionality appropriately; obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels
Demonstrates knowledge of facility regulations regarding visitors
Confirms accurate demographic and ensures patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date
Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care
Performs clerical duties related to admission/discharge/transfer using the departmental established computer system
Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment (printing records as requested by physician from the Power chart system)
Follows and adheres to the principles to giving five‑star Customer Service care for all patients no matter the background
Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies
Assists in development and implementation of customized new employee orientations
Precepts new Emergency Department employees
Active members of various committees and work groups
Assists with records and reports, preparation and assembling of charts and forms
Assists administrative residents with follow‑up including sending letters and faxes to physicians and outside agencies and other health care facilities
Always maintains patient confidentiality
Performs assigned work safely, adhering to established departmental and safety rules and practices; reports to supervisor any unsafe activities, conditions, hazards, or safety violations
Performs other related duties as required or assigned, which are reasonably within the scope of the position
EDUCATION AND EXPERIENCE REQUIREMENTS
High school graduate or equivalent
Two years' clerical or related experience required
Experience in a patient care environment preferred
An equivalent combination of education and experience may be substituted
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
Exemplary prioritization and organization skills
Emotional stability to handle stress as a result of high volume, fast pace and multiple concurrent responsibilities
Ability to handle conflict and maintain composure
Ability to exercise good judgement and tact
Oral and written communication skills
Knowledge of clerical procedures and techniques
Ability to use telephone, paging systems, computer systems, fax machines, printers, copiers
Windows and web‑based knowledge/skill
Ability to maintain confidentiality
Ability to locate and use reference materials
Ability to work as a team member and independently within guidelines
Ability to train/orient in an effective and efficient manner
Ability to type 30wpm
SPECIAL REQUIREMENTS None
Hourly Pay Range: $18.19 – $26.37. This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date: Jan 12, 2026
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PRIMARY FUNCTION To promote patient, physician, and staff satisfaction through proactive, supportive administrative services. Performing functions of receptionist, data entry clerk, order entry clerk and liaison to ancillary departments and inter‑agencies. Performs clerical, and related duties as required to facilitate effective patient care.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy
Receives records and relays messages promptly and courteously
Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols
Places calls to physicians and other agencies for patient disposition as requested
Receives inter‑ and intra‑departmental communications and address appropriately
Directs physicians to appropriate nursing personnel for physician orders
Delivers telephone messages to patients, nurses, providers promptly
Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk
Uses an ED tracker system functionality appropriately; obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels
Demonstrates knowledge of facility regulations regarding visitors
Confirms accurate demographic and ensures patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date
Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care
Performs clerical duties related to admission/discharge/transfer using the departmental established computer system
Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment (printing records as requested by physician from the Power chart system)
Follows and adheres to the principles to giving five‑star Customer Service care for all patients no matter the background
Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies
Assists in development and implementation of customized new employee orientations
Precepts new Emergency Department employees
Active members of various committees and work groups
Assists with records and reports, preparation and assembling of charts and forms
Assists administrative residents with follow‑up including sending letters and faxes to physicians and outside agencies and other health care facilities
Always maintains patient confidentiality
Performs assigned work safely, adhering to established departmental and safety rules and practices; reports to supervisor any unsafe activities, conditions, hazards, or safety violations
Performs other related duties as required or assigned, which are reasonably within the scope of the position
EDUCATION AND EXPERIENCE REQUIREMENTS
High school graduate or equivalent
Two years' clerical or related experience required
Experience in a patient care environment preferred
An equivalent combination of education and experience may be substituted
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
Exemplary prioritization and organization skills
Emotional stability to handle stress as a result of high volume, fast pace and multiple concurrent responsibilities
Ability to handle conflict and maintain composure
Ability to exercise good judgement and tact
Oral and written communication skills
Knowledge of clerical procedures and techniques
Ability to use telephone, paging systems, computer systems, fax machines, printers, copiers
Windows and web‑based knowledge/skill
Ability to maintain confidentiality
Ability to locate and use reference materials
Ability to work as a team member and independently within guidelines
Ability to train/orient in an effective and efficient manner
Ability to type 30wpm
SPECIAL REQUIREMENTS None
Hourly Pay Range: $18.19 – $26.37. This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date: Jan 12, 2026
#J-18808-Ljbffr