DM Injury Law
Availability
10 a.m. – 7 p.m. Monday–Thursday, 8 a.m. – 5 p.m. Sunday
Location Kansas City, Missouri
Compensation Competitive base salary plus up to $5,000 monthly bonus
Requirements
High School Diploma or GED
Minimum 1 year previous sales experience
Bilingual Spanish/English preferred
Purpose and Value to the Team As integral members of our firm, the Intake team "sells" our firm to potential new clients. Intake team members provide a vital service to the firm as the initial introduction to potential new clients via phone, email, and text. Each Intake team member has a significant impact on our firm’s client satisfaction, client retention, and overall success.
Intake Coordinator Duties & Responsibilities
Manage the full Intake sales process from incoming call through signature of our Firm Representation Agreement, while providing great customer service. This process can contain the following:
Answer inbound calls from potential clients
Educate the potential client on the firm’s unique capabilities to achieve the maximum financial recovery from their injury
Work collaboratively with Attorneys and other teams to determine the case eligibility
Follow up with potential clients throughout the Intake process to answer any questions or address any concerns
Coordinate with Investigators and Attorneys for in‑home client visits and initial consultations when necessary
Work closely with other Intake team members to balance workload and contribute to the overall team’s success
Actively impact the Intake team’s results in achieving weekly, monthly, and annual targets
Safeguard client privacy & confidentiality
Manage multiple calendars and referral databases
Verbal and written communication skills required in English; bilingual abilities are a plus
Knowledge and Skills
A quick thinker with strong interpersonal skills
An excellent verbal communicator who can spend most of the day on the phone
Empathetic throughout conversations with clients
A detail‑oriented multitasker who can effectively manage their time
A goal‑setter who holds themselves accountable to their results
Ability to successfully manage the pipeline of potential clients from initial call through sign‑up
Dedicated to following up with potential client(s) for maximum results
Employee Perks
Benefits package – Health, Vision & Dental Insurance
3 weeks (120) hours of PTO
401(k) matching retirement plan – up to 4% match
Paid Holidays
Free on‑site parking garage
Work‑life balance
Stability – become an integral member of an energetic team in a growing law firm
Equal Employment Opportunity DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Location Kansas City, Missouri
Compensation Competitive base salary plus up to $5,000 monthly bonus
Requirements
High School Diploma or GED
Minimum 1 year previous sales experience
Bilingual Spanish/English preferred
Purpose and Value to the Team As integral members of our firm, the Intake team "sells" our firm to potential new clients. Intake team members provide a vital service to the firm as the initial introduction to potential new clients via phone, email, and text. Each Intake team member has a significant impact on our firm’s client satisfaction, client retention, and overall success.
Intake Coordinator Duties & Responsibilities
Manage the full Intake sales process from incoming call through signature of our Firm Representation Agreement, while providing great customer service. This process can contain the following:
Answer inbound calls from potential clients
Educate the potential client on the firm’s unique capabilities to achieve the maximum financial recovery from their injury
Work collaboratively with Attorneys and other teams to determine the case eligibility
Follow up with potential clients throughout the Intake process to answer any questions or address any concerns
Coordinate with Investigators and Attorneys for in‑home client visits and initial consultations when necessary
Work closely with other Intake team members to balance workload and contribute to the overall team’s success
Actively impact the Intake team’s results in achieving weekly, monthly, and annual targets
Safeguard client privacy & confidentiality
Manage multiple calendars and referral databases
Verbal and written communication skills required in English; bilingual abilities are a plus
Knowledge and Skills
A quick thinker with strong interpersonal skills
An excellent verbal communicator who can spend most of the day on the phone
Empathetic throughout conversations with clients
A detail‑oriented multitasker who can effectively manage their time
A goal‑setter who holds themselves accountable to their results
Ability to successfully manage the pipeline of potential clients from initial call through sign‑up
Dedicated to following up with potential client(s) for maximum results
Employee Perks
Benefits package – Health, Vision & Dental Insurance
3 weeks (120) hours of PTO
401(k) matching retirement plan – up to 4% match
Paid Holidays
Free on‑site parking garage
Work‑life balance
Stability – become an integral member of an energetic team in a growing law firm
Equal Employment Opportunity DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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