CB2
Assistant Store Leader, Operations
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You are our merchandising visionary‑and the leader of our back‑of‑house operations. Under the direction of the Store Leader and in partnership with the Assistant Store Leader, Visual you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and an energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct and delegate the flow of product from receiving to the sales floor. Mentorship is also key: you lead, educate and empower your team to deliver great service to their internal and external customers while encouraging professional development.
Responsibilities
Partner with the Store Manager to establish, communicate, and execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as sales, customer service, operational goals, and visual merchandising standards for all associates.
Ensure all associate relations issues are effectively addressed, and elevate issues as needed to the Store Manager.
Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Collaborate with the Store Manager to manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
Analyze reporting (Daily, Weekly, Monthly, Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance. Participate in weekly store walk‑throughs and follow up as required.
Collaborate and work with direct reports, act as a role model for teamwork.
Be aware of relevant corporate events, initiatives and promotions; ensure the functional team is aligned and participates.
Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates.
Participate and contribute to all Leadership routines and meetings.
Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
Other duties as assigned.
What You'll Bring to the Table
Excellent reading and written language skills (English)
Strong communication and interpersonal skills
Excellent organizational and time‑management skills
Strong proactive problem‑solving skills
Demonstrated ability to set expectations and hold others accountable
Strong delegation skills for driving execution and business results
Proven ability to build a culture focused on success and teamwork
Required to spend significant time on the sales floor and/or in back‑of‑house, interacting with customers and associates, observing day‑to‑day operations, coaching, and helping wherever needed.
Ability to work a full‑time flexible schedule including nights, weekends, and holidays, as needed.
The majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
Ability to be in the store as the Manager on Duty multiple times per week as scheduled.
Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.
Desirable Qualifications
2+ years customer service or retail leadership experience
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Full‑time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Starting Rate:
$24.00 - $30.00
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
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You are our merchandising visionary‑and the leader of our back‑of‑house operations. Under the direction of the Store Leader and in partnership with the Assistant Store Leader, Visual you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and an energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct and delegate the flow of product from receiving to the sales floor. Mentorship is also key: you lead, educate and empower your team to deliver great service to their internal and external customers while encouraging professional development.
Responsibilities
Partner with the Store Manager to establish, communicate, and execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as sales, customer service, operational goals, and visual merchandising standards for all associates.
Ensure all associate relations issues are effectively addressed, and elevate issues as needed to the Store Manager.
Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Collaborate with the Store Manager to manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
Analyze reporting (Daily, Weekly, Monthly, Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance. Participate in weekly store walk‑throughs and follow up as required.
Collaborate and work with direct reports, act as a role model for teamwork.
Be aware of relevant corporate events, initiatives and promotions; ensure the functional team is aligned and participates.
Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates.
Participate and contribute to all Leadership routines and meetings.
Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
Other duties as assigned.
What You'll Bring to the Table
Excellent reading and written language skills (English)
Strong communication and interpersonal skills
Excellent organizational and time‑management skills
Strong proactive problem‑solving skills
Demonstrated ability to set expectations and hold others accountable
Strong delegation skills for driving execution and business results
Proven ability to build a culture focused on success and teamwork
Required to spend significant time on the sales floor and/or in back‑of‑house, interacting with customers and associates, observing day‑to‑day operations, coaching, and helping wherever needed.
Ability to work a full‑time flexible schedule including nights, weekends, and holidays, as needed.
The majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
Ability to be in the store as the Manager on Duty multiple times per week as scheduled.
Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.
Desirable Qualifications
2+ years customer service or retail leadership experience
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Full‑time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Starting Rate:
$24.00 - $30.00
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
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