Xanterra
Overview
Live. Work. Explore. as a part of our Railway Operations team at the Grand Canyon Railway and Hotel! Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring- all aboard for a fun and exciting job! Job Summary:
The Passenger Service Supervisor is responsible for ensuring the Passenger Service Attendants and Ticket Agents are providing services that create memorable experiences and exceed guest expectations while on board the Grand Canyon Railway train and ticketing office. The Details:
Position Type: Full-Time, Year-Round. Wage: $20.25 an hour. Life at the Grand Canyon Railway
Generous benefit program including medical, dental, and vision coverage, paid time off, and more! Free gym and pool access Free train tickets Exclusive retail and dining discounts at GCR and other Xanterra properties
Responsibilities
Fully understand and support Xanterra's Mission Statement, Cultural Pillar, Community Commitment, and Core Values. Enforce all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar. Learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park. Accommodate guests following established guidelines, handle stressful situations professionally, and resolve guest-related problems. Establish and maintain professional relationships with staff, co-workers, directors, and other departments. Supervise training of employees, monitor work hours, assign passenger cars, direct the work, monitor and evaluate performance. Perform as a Passenger Services Attendant as needed. Supervise Ticket Agent personnel (training, monitoring hours, seating assignments, directing work, evaluating performance). Understand and adhere to Environmental Management Systems policies and ISO 14001 goals; support reduce, reuse, and recycle programs. Handle bio-hazard clean-ups as needed. Maintain organization and flexibility in daily duties; be a strong team player and communicate professionally with guests and co-workers. Use good judgment in guest service decisions; handle stressful situations professionally. Perform Ticket Agent Supervisor duties as required. Manage daily inventory orders of train and ticket booth supplies and other items. Ensure compliance with health and safety regulations; report train maintenance issues to the conductor. Conduct routine walk-throughs in passenger cars with PSA and Conductor to ensure guest service and train safety. Complete training or certifications related to the job (Railroad Safety 101, TIPs Certification, CPR/First Aid, Cash Handling Class). Oversee cash handling procedures in line with accounting policies and procedures. Other duties as assigned.
Qualifications
Must have 2 years of leadership experience. 1 year of experience with inventory management. Must have 2 years of customer service experience in hospitality. Proficient with Windows-based software and programs in a professional setting. Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy. Must be at least 19 years of age.
Preferred Qualifications
Previous experience with reservation systems Previous bartending experience Experience working on a train or other similar areas is a plus
Physical Requirements
Constantly listening, hearing, seeing, and speaking. Handling items up to 20 pounds. Frequently standing, walking, sitting, reaching outward, climbing, and bending. Occasionally reaching above shoulders, crawling, squatting/kneeling, carrying items weighing up to 50 lbs. and pushing/pulling up to 100 lbs. Stand and walk for long periods on cement floors and occasionally walk on uneven surfaces and onboard a moving train.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Live. Work. Explore. as a part of our Railway Operations team at the Grand Canyon Railway and Hotel! Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring- all aboard for a fun and exciting job! Job Summary:
The Passenger Service Supervisor is responsible for ensuring the Passenger Service Attendants and Ticket Agents are providing services that create memorable experiences and exceed guest expectations while on board the Grand Canyon Railway train and ticketing office. The Details:
Position Type: Full-Time, Year-Round. Wage: $20.25 an hour. Life at the Grand Canyon Railway
Generous benefit program including medical, dental, and vision coverage, paid time off, and more! Free gym and pool access Free train tickets Exclusive retail and dining discounts at GCR and other Xanterra properties
Responsibilities
Fully understand and support Xanterra's Mission Statement, Cultural Pillar, Community Commitment, and Core Values. Enforce all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar. Learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park. Accommodate guests following established guidelines, handle stressful situations professionally, and resolve guest-related problems. Establish and maintain professional relationships with staff, co-workers, directors, and other departments. Supervise training of employees, monitor work hours, assign passenger cars, direct the work, monitor and evaluate performance. Perform as a Passenger Services Attendant as needed. Supervise Ticket Agent personnel (training, monitoring hours, seating assignments, directing work, evaluating performance). Understand and adhere to Environmental Management Systems policies and ISO 14001 goals; support reduce, reuse, and recycle programs. Handle bio-hazard clean-ups as needed. Maintain organization and flexibility in daily duties; be a strong team player and communicate professionally with guests and co-workers. Use good judgment in guest service decisions; handle stressful situations professionally. Perform Ticket Agent Supervisor duties as required. Manage daily inventory orders of train and ticket booth supplies and other items. Ensure compliance with health and safety regulations; report train maintenance issues to the conductor. Conduct routine walk-throughs in passenger cars with PSA and Conductor to ensure guest service and train safety. Complete training or certifications related to the job (Railroad Safety 101, TIPs Certification, CPR/First Aid, Cash Handling Class). Oversee cash handling procedures in line with accounting policies and procedures. Other duties as assigned.
Qualifications
Must have 2 years of leadership experience. 1 year of experience with inventory management. Must have 2 years of customer service experience in hospitality. Proficient with Windows-based software and programs in a professional setting. Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy. Must be at least 19 years of age.
Preferred Qualifications
Previous experience with reservation systems Previous bartending experience Experience working on a train or other similar areas is a plus
Physical Requirements
Constantly listening, hearing, seeing, and speaking. Handling items up to 20 pounds. Frequently standing, walking, sitting, reaching outward, climbing, and bending. Occasionally reaching above shoulders, crawling, squatting/kneeling, carrying items weighing up to 50 lbs. and pushing/pulling up to 100 lbs. Stand and walk for long periods on cement floors and occasionally walk on uneven surfaces and onboard a moving train.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr