Empire Cat
Product Support Service Solutions Pricing Specialist
Empire Cat, Arizona City, Arizona, United States, 85123
Product Support Service Solutions Pricing Specialist
Develop market-based Standard Jobs pricing for Empire Exchange, Empire Rebuilt components, E‑Solutions and Repair Options. Develop and maintain Standard Jobs trending analysis to support business solutions. Establish and maintain success metrics for assigned products/industries. Maintain Product Support databases. Validate data accuracy and integrity and research problems. Work closely with other departments to build high levels of cross‑departmental teamwork and support.
Responsibilities
Develop market‑based pricing for Empire Exchange, Empire Rebuilt components, E‑Solutions and Repair Options. Make pricing adjustment recommendations as necessary to maintain margins and market share.
Provide data and analysis to support business solution options.
Develop and maintain Standard Jobs trending analysis.
Maintain Product Support databases and web applications. Validate data accuracy and integrity. Identify and research problematic areas.
Cooperate with personnel in other work centers to build high levels of cross‑departmental teamwork and support.
Develop and provide support for Standard Jobs training for all of Empire’s service operational areas to maintain the goals set by the corporate direction.
Provide Standard Job Pricing for Caterpillar updates relating to Service Letters. This today is being completed by the Product Support Administrative position, but direction as to which ones to create and prioritize can come from the Service Solutions Pricing Team.
Utilize technical knowledge, data and skills to determine proper repair and quoting methods. Obtain technical assistance in difficult and unusual conditions.
Interface with personnel for product and service feedback and perform research that impacts Repair Option Development and Pricing.
Use CAT SIS, builder calculator and other related software to build and maintain pricing options.
Assist with Client Support Agreements, related to Standard Jobs Pricing, and our E‑Solutions Offerings.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
Additional Responsibilities
Provide Standard Jobs (SJ) technical assistance to all Service personnel, and Product Support and Sales Team.
Monitor and communicate competitive information to assure Empire always has the advantage.
Utilize available technology (Internet/E‑Mail) to stay current on latest offerings, developments, and campaigns. Document and communicate any issues that impact client satisfaction to the appropriate area. Seek assistance for additional help in resolving an issue.
Submit necessary reports, records, and data.
Work within and promote corporate values.
Knowledge, Skills, and Abilities
Skills and/or knowledge required in repairing, maintaining and/or reconditioning CAT and Allied machines.
Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
Must have sufficient mechanical working knowledge to understand client equipment opportunities and to express these opportunities to the appropriate areas within Empire.
Solid working knowledge of Microsoft Office software products. Advanced Excel skills are required.
Must be able to perform basic routine mathematical calculations.
Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
Must have acceptable attendance to meet all company standards and requirements.
Education and Experience
Proof of high school diploma or General Education Degree (GED).
4‑year college degree or equivalent experience in a related field required.
Minimum 3 years previous technical Caterpillar machine experience. Experience in a Service or Parts department at Empire or another Caterpillar dealer preferred.
Must have a valid driver’s license.
Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety‑Sensitive Position.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Referrals Referrals increase your chances of interviewing at Empire Cat by 2×.
EEO Statement Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702‑633‑4545 or email us at greatjobs@empire-cat.com.
Safety – Respect – Integrity – Teamwork – Excellence – Stewardship – Astonishment
#J-18808-Ljbffr
Responsibilities
Develop market‑based pricing for Empire Exchange, Empire Rebuilt components, E‑Solutions and Repair Options. Make pricing adjustment recommendations as necessary to maintain margins and market share.
Provide data and analysis to support business solution options.
Develop and maintain Standard Jobs trending analysis.
Maintain Product Support databases and web applications. Validate data accuracy and integrity. Identify and research problematic areas.
Cooperate with personnel in other work centers to build high levels of cross‑departmental teamwork and support.
Develop and provide support for Standard Jobs training for all of Empire’s service operational areas to maintain the goals set by the corporate direction.
Provide Standard Job Pricing for Caterpillar updates relating to Service Letters. This today is being completed by the Product Support Administrative position, but direction as to which ones to create and prioritize can come from the Service Solutions Pricing Team.
Utilize technical knowledge, data and skills to determine proper repair and quoting methods. Obtain technical assistance in difficult and unusual conditions.
Interface with personnel for product and service feedback and perform research that impacts Repair Option Development and Pricing.
Use CAT SIS, builder calculator and other related software to build and maintain pricing options.
Assist with Client Support Agreements, related to Standard Jobs Pricing, and our E‑Solutions Offerings.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
Additional Responsibilities
Provide Standard Jobs (SJ) technical assistance to all Service personnel, and Product Support and Sales Team.
Monitor and communicate competitive information to assure Empire always has the advantage.
Utilize available technology (Internet/E‑Mail) to stay current on latest offerings, developments, and campaigns. Document and communicate any issues that impact client satisfaction to the appropriate area. Seek assistance for additional help in resolving an issue.
Submit necessary reports, records, and data.
Work within and promote corporate values.
Knowledge, Skills, and Abilities
Skills and/or knowledge required in repairing, maintaining and/or reconditioning CAT and Allied machines.
Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
Must have sufficient mechanical working knowledge to understand client equipment opportunities and to express these opportunities to the appropriate areas within Empire.
Solid working knowledge of Microsoft Office software products. Advanced Excel skills are required.
Must be able to perform basic routine mathematical calculations.
Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
Must have acceptable attendance to meet all company standards and requirements.
Education and Experience
Proof of high school diploma or General Education Degree (GED).
4‑year college degree or equivalent experience in a related field required.
Minimum 3 years previous technical Caterpillar machine experience. Experience in a Service or Parts department at Empire or another Caterpillar dealer preferred.
Must have a valid driver’s license.
Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety‑Sensitive Position.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Referrals Referrals increase your chances of interviewing at Empire Cat by 2×.
EEO Statement Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702‑633‑4545 or email us at greatjobs@empire-cat.com.
Safety – Respect – Integrity – Teamwork – Excellence – Stewardship – Astonishment
#J-18808-Ljbffr