Alpha IT
Base pay range
$60,000.00/yr - $80,000.00/yr
Position Summary We're looking for a
Partner Technology Success Manager —a charismatic, relationship-driven professional who thrives at the intersection of business and technology. This role is designed for someone who loves building trust with partners, guiding them through technology decisions, and ensuring their IT environment aligns with business goals. You'll own the partner relationship, act as their trusted advisor, and ensure technical alignment while uncovering opportunities for growth.
Key Responsibilities
Serve as the primary point of contact for assigned partners, building strong, consultative relationships
Conduct technology alignment reviews to ensure compliance, security, and best practices
Translate technical concepts into business value conversations for decision-makers
Collaborate with internal teams to deliver backend sales activities, including renewals and upsell opportunities
Perform light technical tasks (e.g., equipment setup, basic troubleshooting) as needed
Develop and maintain strategic technology roadmaps for partners
Monitor partner satisfaction and proactively address concerns
Prepare for and lead quarterly business reviews (QBRs) with partners
Document alignment findings and communicate actionable recommendations
Qualifications
Strong interpersonal and communication skills; high charisma and confidence in partner-facing settings
Moderate technical expertise: familiarity with servers, networking basics, compliance standards, and business IT equipment
Proven ability to translate technical details into business outcomes
Experience in account management, customer success, or consultative sales preferred
Ability to manage multiple priorities and maintain a high-touch service approach
Preferred Skills (Boutique MSP Focus)
Experience with MSP-specific tools (RMM, PSA platforms like ConnectWise or Autotask)
Ability to interpret compliance frameworks (HIPAA, PCI, SOC)
Familiarity with automation trends and willingness to learn emerging technologies
Strong presentation skills for QBRs and strategic roadmap discussions
Comfort with remote collaboration tools and virtual partner engagement
Education & Certifications
Bachelor's degree in Information Technology, Business Administration, or related field (preferred)
Certifications: CompTIA A+, Network+, or Microsoft Fundamentals (preferred)
ITIL Foundation or similar process-oriented certification is a plus
Experience
3-5 years in IT account management, technical consulting, or MSP environment
Proven track record of partner success and retention
Benefits
Base salary: $60K-$80K annual (DOE)
Bonus potential: Performance-based incentives tied to upsell metrics
Health, PTO, professional development opportunities
Why Join Us?
Be part of a boutique MSP that values innovation and partner success
Work in a high-energy, collaborative environment where your ideas matter
Enjoy a clear career path and ongoing training to advance your technical and business expertise
Seniority level Associate
Employment type Full-time
Job function Consulting
Industries IT Services and IT Consulting
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Position Summary We're looking for a
Partner Technology Success Manager —a charismatic, relationship-driven professional who thrives at the intersection of business and technology. This role is designed for someone who loves building trust with partners, guiding them through technology decisions, and ensuring their IT environment aligns with business goals. You'll own the partner relationship, act as their trusted advisor, and ensure technical alignment while uncovering opportunities for growth.
Key Responsibilities
Serve as the primary point of contact for assigned partners, building strong, consultative relationships
Conduct technology alignment reviews to ensure compliance, security, and best practices
Translate technical concepts into business value conversations for decision-makers
Collaborate with internal teams to deliver backend sales activities, including renewals and upsell opportunities
Perform light technical tasks (e.g., equipment setup, basic troubleshooting) as needed
Develop and maintain strategic technology roadmaps for partners
Monitor partner satisfaction and proactively address concerns
Prepare for and lead quarterly business reviews (QBRs) with partners
Document alignment findings and communicate actionable recommendations
Qualifications
Strong interpersonal and communication skills; high charisma and confidence in partner-facing settings
Moderate technical expertise: familiarity with servers, networking basics, compliance standards, and business IT equipment
Proven ability to translate technical details into business outcomes
Experience in account management, customer success, or consultative sales preferred
Ability to manage multiple priorities and maintain a high-touch service approach
Preferred Skills (Boutique MSP Focus)
Experience with MSP-specific tools (RMM, PSA platforms like ConnectWise or Autotask)
Ability to interpret compliance frameworks (HIPAA, PCI, SOC)
Familiarity with automation trends and willingness to learn emerging technologies
Strong presentation skills for QBRs and strategic roadmap discussions
Comfort with remote collaboration tools and virtual partner engagement
Education & Certifications
Bachelor's degree in Information Technology, Business Administration, or related field (preferred)
Certifications: CompTIA A+, Network+, or Microsoft Fundamentals (preferred)
ITIL Foundation or similar process-oriented certification is a plus
Experience
3-5 years in IT account management, technical consulting, or MSP environment
Proven track record of partner success and retention
Benefits
Base salary: $60K-$80K annual (DOE)
Bonus potential: Performance-based incentives tied to upsell metrics
Health, PTO, professional development opportunities
Why Join Us?
Be part of a boutique MSP that values innovation and partner success
Work in a high-energy, collaborative environment where your ideas matter
Enjoy a clear career path and ongoing training to advance your technical and business expertise
Seniority level Associate
Employment type Full-time
Job function Consulting
Industries IT Services and IT Consulting
#J-18808-Ljbffr