Silver Chain Group
Client Service Co-ordinator 30/12/2025 Albany
Silver Chain Group, Albany, New York, United States
Client Services Coordinator
Silverchain has an exciting opportunity for a
Client Service Co-ordinator to join our teams within the Albany
service centreon a fixed Term, part time basis. The working hours are 8am - 4pm, 3 days per week. You will travel to our clients in Albany and surrounding areas.
The Client Service Co-ordinator willfacilitate the effective and efficient entry and onboarding of new clients to Silverchain. Ensuring that all assessed care needs and approved Support at Home funding is discussed with clients, to highlight the comprehensive service delivery from Silverchain, which can support clients to achieve their goals and deliver the best outcomes for the client, their carers’ and families.
What's on offer
$44.81 p/h + super + salary packaging options
Travel allowance of $1.03 per k/m
17.5% annual leave loading and excess leave cash out options
4-6 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year.
Paid parental leave provisions
Provided with a mobile phone for work purposes.
Discounts from several retailers, health insurance & fitness providers etc. incl. HBF, Medibank and NIB.
Social club discounts - cheaper tickets to events & attractions incl. cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more
Several recognition and education support programs available.
Referral Scheme – receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain.
What we are looking for
Tertiary qualification or Certificate IV or Diploma in Aged Care Work; Disability Work or Community Services (Service Co-ordination) to ensure service delivery and outcomes.
Demonstrated experience in onboarding new clients and creating/developing/designing effective and sustainable care packages.
A demonstrated understanding of aged, community, disability and health care and the various applicable programs (e.g. Veterans’ Home Care; Home and Community Care; Disability Services and Care Packages) to support service delivery within a competitive and growing industry.
Demonstrated ability to negotiate with and influence clients toward pathways that deliver quality client outcomes and experience and supports the client’s independence and capability.
Demonstrated flexible approach to care delivery to facilitate positive and safe outcomes for client careers’ and Silverchain staff.
A commitment to excellence in customer service to ensure the consistent provision of exceptional service to internal and external stakeholders.
Well-developed communication (written, verbal and listening) and interpersonal skills to develop effective relationships and facilitate employee communications.
Demonstrated ability to work autonomously and as part of a team always with a team focus to participate and contribute to the success of service centre and organisational objectives and vision.
Demonstrated time management and organisational skills to effectively plan and prioritise workflow.
Demonstrated computer literacy in word processing, spreadsheets, and presentation software to prepare effective correspondence and documentation.
Why choose Silverchain Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.
We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.
We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
How to apply To submit your application, click ‘ Apply ’.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.
#J-18808-Ljbffr
Client Service Co-ordinator to join our teams within the Albany
service centreon a fixed Term, part time basis. The working hours are 8am - 4pm, 3 days per week. You will travel to our clients in Albany and surrounding areas.
The Client Service Co-ordinator willfacilitate the effective and efficient entry and onboarding of new clients to Silverchain. Ensuring that all assessed care needs and approved Support at Home funding is discussed with clients, to highlight the comprehensive service delivery from Silverchain, which can support clients to achieve their goals and deliver the best outcomes for the client, their carers’ and families.
What's on offer
$44.81 p/h + super + salary packaging options
Travel allowance of $1.03 per k/m
17.5% annual leave loading and excess leave cash out options
4-6 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year.
Paid parental leave provisions
Provided with a mobile phone for work purposes.
Discounts from several retailers, health insurance & fitness providers etc. incl. HBF, Medibank and NIB.
Social club discounts - cheaper tickets to events & attractions incl. cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more
Several recognition and education support programs available.
Referral Scheme – receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain.
What we are looking for
Tertiary qualification or Certificate IV or Diploma in Aged Care Work; Disability Work or Community Services (Service Co-ordination) to ensure service delivery and outcomes.
Demonstrated experience in onboarding new clients and creating/developing/designing effective and sustainable care packages.
A demonstrated understanding of aged, community, disability and health care and the various applicable programs (e.g. Veterans’ Home Care; Home and Community Care; Disability Services and Care Packages) to support service delivery within a competitive and growing industry.
Demonstrated ability to negotiate with and influence clients toward pathways that deliver quality client outcomes and experience and supports the client’s independence and capability.
Demonstrated flexible approach to care delivery to facilitate positive and safe outcomes for client careers’ and Silverchain staff.
A commitment to excellence in customer service to ensure the consistent provision of exceptional service to internal and external stakeholders.
Well-developed communication (written, verbal and listening) and interpersonal skills to develop effective relationships and facilitate employee communications.
Demonstrated ability to work autonomously and as part of a team always with a team focus to participate and contribute to the success of service centre and organisational objectives and vision.
Demonstrated time management and organisational skills to effectively plan and prioritise workflow.
Demonstrated computer literacy in word processing, spreadsheets, and presentation software to prepare effective correspondence and documentation.
Why choose Silverchain Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.
We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.
We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
How to apply To submit your application, click ‘ Apply ’.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.
#J-18808-Ljbffr