myIT.com
Program Manager - Engagement (SAS - LifeScience)
myIT.com, Jersey City, New Jersey, United States
Job Title: Program Manager - Engagement (SAS - LifeScience)
Location:
Jersey City, NJ (Onsite) Type:
FTE Comp.: $150K - $170K + Benefits Exp. Level: 12+ years JOB DESCRIPTION We are seeking a seasoned
Engagement Partner
to lead one of our strategic client relationships in the
Commercial Pharma (Life Sciences)
space. This is a high-impact, client-facing role based out of the
Jersey City, NJ
focused on enabling
digital transformation, delivery excellence
, and
business innovation
across the
commercial
pharma
value chain. The Engagement Partner should be located to the area and will own the
end-to-end client engagement, delivery governance,
and
account growth strategy
. You will be responsible for managing globally distributed teams working in a
Managed Services
model, including teams across
onshore
,
nearshore
, and
offshore
locations. The ideal candidate brings deep experience in pharma commercial operations, data and analytics, and emerging technologies like
Generative AI
. Life Science, Pharma, BioTech
or
Clinical
experience is mandatory. Key Responsibilities
Be the single point of accountability for the client relationship, focusing on delivery excellence, value realization, and client satisfaction. Build deep relationships with VP and C-level stakeholders across Commercial, IT, Data, and Analytics functions. Understand client's commercial pharma landscape - including brand performance, field force effectiveness, marketing analytics, patient engagement, and market access - and craft tailored delivery strategies. Run
Quarterly Business Reviews (QBRs)
, Steering Committee Meetings, and executive workshops, ensuring alignment with client priorities and
KPIs
. Lead the governance and oversight of all delivery programs spanning commercial sales,
CRM
,
HCP
targeting
,
omnichannel
enablement
, sales force operations, real-world data analytics, and regulatory data compliance. Drive delivery excellence through implementation of best practices in
quality
,
reliability
, and
predictability
. Set up and manage
SLAs
,
KPIs
, and continuous improvement initiatives. Lead and support
data platform modernization
efforts (e.g.,
Snowflake
,
Databricks
,
AWS/Azure
), and ensure robust delivery pipelines for data ingestion, transformation, and insight generation. Actively manage a
Managed Services mode
l: r
esource planning, service transitions, cost optimization, innovation infusion
, and
business
continuity
. Partner with the Client Partner and Sales Teams to uncover new opportunities for growth within the account. Proactively identify areas for upsell/cross-sell across new
LOBs
, geographies, or data-driven initiatives. Contribute to solutioning and proposal development for client
RFPs
,
SOWs
, and new initiatives. Build strategic roadmaps in collaboration with client stakeholders to guide long-term innovation and transformation. Manage large-scale delivery teams distributed across
onshore
(
USA
),
nearshore
(
LATAM
), Europe and offshore (India/Asia) locations. Drive performance, productivity, and employee engagement across teams; lead coaching and mentoring initiatives. Ensure resource alignment, training, and domain enablement of delivery teams for pharma-specific use cases and compliance needs (e.g.,
GxP
,
HIPAA
). Innovation & Generative AI Enablement
Lead the exploration and implementation of
Generative
AI
solutions
for commercial use cases such as: Intelligent
HCP
engagement
recommendations Personalized content generation Medical and marketing summarizations Next-best-action models Collaborate with client innovation teams to design
PoCs
, pilots, and scaled rollouts of AI-driven platforms and tools. Promote a culture of experimentation, automation, and continuous improvement within the engagement. Financial Management & Operational Oversight
Should be able to understand and have oversight on engagement-level functions including, budgeting, forecasting and margin optimization Should be able to understand program level commercial levers. Required Qualifications
Bachelor's degree in Engineering,
Life Sciences, Business
, or a related field (Master's or MBA preferred). 15+ years of experience in IT consulting/services with a focus on
Life Sciences
, especially
Commercial Pharma
. Minimum 10 years of client-facing delivery leadership with large-scale engagements (200+ team members). Deep understanding of
pharma
commercial
operations
, including: HCP
segmentation
and
targeting Sales
force
effectiveness
and
CRM
(e.g.,
Veeva
) Omnichannel
marketing and campaign analytics Patient journey and market access analytics Compliance and regulatory mandates (e.g.,
GxP
,
HIPAA
,
GDPR
) Demonstrated expertise in
P&L
management
,
budget
planning
, and
financial
governance
or large client accounts. Strong expertise in
Data
and
Analytics
platforms
, including: Snowflake
,
AWS, Azure
and
Databricks ETL
&
Datawarehousing
tools (
Informatica
,
Talend
),
BI
(
Tableau
,
Power
BI
,
Qlik
) Real-World Evidence (
RWE
) and commercial datasets (e.g.,
IQVIA
,
Symphony
) Strong experience operating under a Managed Services or Shared Services model. Proficient in
Agile
methodologies
,
ITIL
, and modern delivery frameworks. Exceptional stakeholder management, communication, and negotiation skills. Experience in generative AI applications within life sciences is a strong plus. Ability to handle escalations, drive conflict resolution, and maintain strong relationships under pressure. Preferred Qualifications
Certifications in
PMP, Agile, SAFe, or ITIL
. Experience with
Veeva
,
Salesforce
Health
Cloud
,
IQVIA
, or similar
commercial
pharma
platforms
. Experience managing
P&L
or account-level financials is an advantage. Familiarity with
pharma regulatory reporting
,
compliance
, and
audit
procedures. Life Science Domain
(Pharma Commercial domain) Data Analysis exp Strong Stakeholder management across the regions Large
(
Fixed bid
)
scale
engagement
management
(200+ team members) Managed services (escalations, concerns) Running
MBR
(Monthly business review),
GBR
(Global Business review) reviews with senior directors, VP, CXO
Jersey City, NJ (Onsite) Type:
FTE Comp.: $150K - $170K + Benefits Exp. Level: 12+ years JOB DESCRIPTION We are seeking a seasoned
Engagement Partner
to lead one of our strategic client relationships in the
Commercial Pharma (Life Sciences)
space. This is a high-impact, client-facing role based out of the
Jersey City, NJ
focused on enabling
digital transformation, delivery excellence
, and
business innovation
across the
commercial
pharma
value chain. The Engagement Partner should be located to the area and will own the
end-to-end client engagement, delivery governance,
and
account growth strategy
. You will be responsible for managing globally distributed teams working in a
Managed Services
model, including teams across
onshore
,
nearshore
, and
offshore
locations. The ideal candidate brings deep experience in pharma commercial operations, data and analytics, and emerging technologies like
Generative AI
. Life Science, Pharma, BioTech
or
Clinical
experience is mandatory. Key Responsibilities
Be the single point of accountability for the client relationship, focusing on delivery excellence, value realization, and client satisfaction. Build deep relationships with VP and C-level stakeholders across Commercial, IT, Data, and Analytics functions. Understand client's commercial pharma landscape - including brand performance, field force effectiveness, marketing analytics, patient engagement, and market access - and craft tailored delivery strategies. Run
Quarterly Business Reviews (QBRs)
, Steering Committee Meetings, and executive workshops, ensuring alignment with client priorities and
KPIs
. Lead the governance and oversight of all delivery programs spanning commercial sales,
CRM
,
HCP
targeting
,
omnichannel
enablement
, sales force operations, real-world data analytics, and regulatory data compliance. Drive delivery excellence through implementation of best practices in
quality
,
reliability
, and
predictability
. Set up and manage
SLAs
,
KPIs
, and continuous improvement initiatives. Lead and support
data platform modernization
efforts (e.g.,
Snowflake
,
Databricks
,
AWS/Azure
), and ensure robust delivery pipelines for data ingestion, transformation, and insight generation. Actively manage a
Managed Services mode
l: r
esource planning, service transitions, cost optimization, innovation infusion
, and
business
continuity
. Partner with the Client Partner and Sales Teams to uncover new opportunities for growth within the account. Proactively identify areas for upsell/cross-sell across new
LOBs
, geographies, or data-driven initiatives. Contribute to solutioning and proposal development for client
RFPs
,
SOWs
, and new initiatives. Build strategic roadmaps in collaboration with client stakeholders to guide long-term innovation and transformation. Manage large-scale delivery teams distributed across
onshore
(
USA
),
nearshore
(
LATAM
), Europe and offshore (India/Asia) locations. Drive performance, productivity, and employee engagement across teams; lead coaching and mentoring initiatives. Ensure resource alignment, training, and domain enablement of delivery teams for pharma-specific use cases and compliance needs (e.g.,
GxP
,
HIPAA
). Innovation & Generative AI Enablement
Lead the exploration and implementation of
Generative
AI
solutions
for commercial use cases such as: Intelligent
HCP
engagement
recommendations Personalized content generation Medical and marketing summarizations Next-best-action models Collaborate with client innovation teams to design
PoCs
, pilots, and scaled rollouts of AI-driven platforms and tools. Promote a culture of experimentation, automation, and continuous improvement within the engagement. Financial Management & Operational Oversight
Should be able to understand and have oversight on engagement-level functions including, budgeting, forecasting and margin optimization Should be able to understand program level commercial levers. Required Qualifications
Bachelor's degree in Engineering,
Life Sciences, Business
, or a related field (Master's or MBA preferred). 15+ years of experience in IT consulting/services with a focus on
Life Sciences
, especially
Commercial Pharma
. Minimum 10 years of client-facing delivery leadership with large-scale engagements (200+ team members). Deep understanding of
pharma
commercial
operations
, including: HCP
segmentation
and
targeting Sales
force
effectiveness
and
CRM
(e.g.,
Veeva
) Omnichannel
marketing and campaign analytics Patient journey and market access analytics Compliance and regulatory mandates (e.g.,
GxP
,
HIPAA
,
GDPR
) Demonstrated expertise in
P&L
management
,
budget
planning
, and
financial
governance
or large client accounts. Strong expertise in
Data
and
Analytics
platforms
, including: Snowflake
,
AWS, Azure
and
Databricks ETL
&
Datawarehousing
tools (
Informatica
,
Talend
),
BI
(
Tableau
,
Power
BI
,
Qlik
) Real-World Evidence (
RWE
) and commercial datasets (e.g.,
IQVIA
,
Symphony
) Strong experience operating under a Managed Services or Shared Services model. Proficient in
Agile
methodologies
,
ITIL
, and modern delivery frameworks. Exceptional stakeholder management, communication, and negotiation skills. Experience in generative AI applications within life sciences is a strong plus. Ability to handle escalations, drive conflict resolution, and maintain strong relationships under pressure. Preferred Qualifications
Certifications in
PMP, Agile, SAFe, or ITIL
. Experience with
Veeva
,
Salesforce
Health
Cloud
,
IQVIA
, or similar
commercial
pharma
platforms
. Experience managing
P&L
or account-level financials is an advantage. Familiarity with
pharma regulatory reporting
,
compliance
, and
audit
procedures. Life Science Domain
(Pharma Commercial domain) Data Analysis exp Strong Stakeholder management across the regions Large
(
Fixed bid
)
scale
engagement
management
(200+ team members) Managed services (escalations, concerns) Running
MBR
(Monthly business review),
GBR
(Global Business review) reviews with senior directors, VP, CXO