Axelon
Job Title: Receptionist - Clone
Location: Santa Ana Office, Building 5
Pay Range: $19-20/hr
100% on-site
Temp to Perm opportunity
Work Schedule:
8 am to 5 pm, Monday to Friday Greet and direct visitors in the office. Operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel. Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel, department, business unit, or office; transfer calls to voice mail when appropriate personnel are unavailable. Answer questions about the organization and provide callers with address, directions, and other general information; welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel. Monitor visitor access and issue visitor passes as required; may need to update appointment calendars and accept deliveries. Receive, sort, and route applicable mail/packages left for employee or customer pickup; may be required to create and print memos, correspondence, reports, and other documents when necessary. May be asked to order, receive, and maintain office supplies. Perform other clerical duties as needed, such as filing, photocopying, and collating. May be asked to work on special projects for other departments/business units. Work on standard issues/problems while performing the duties of this job. The employee is regularly required to sit, talk, and hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Knowledge and Skills: Knowledge of Microsoft Office applications. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to take and write notes, routine reports, and correspondences, as requested. Ability to speak effectively before groups of customers or employees of the organization. Ability to calculate basic figures and amounts such as percentages. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Problem Solving and Customer Service: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotional topics. Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments. Communication: Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings. Write clearly and informatively; edit work for spelling, grammar, and punctuation; use various writing styles to meet various needs; present data/information effectively; able to read and interpret written information. Teamwork and Professionalism: Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed; recognize accomplishments of other team members. Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Experience and Education: Must have 1-2 years of Receptionist experience. Escrow/Title experience is a plus, not required. High School diploma or equivalent.
8 am to 5 pm, Monday to Friday Greet and direct visitors in the office. Operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel. Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel, department, business unit, or office; transfer calls to voice mail when appropriate personnel are unavailable. Answer questions about the organization and provide callers with address, directions, and other general information; welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel. Monitor visitor access and issue visitor passes as required; may need to update appointment calendars and accept deliveries. Receive, sort, and route applicable mail/packages left for employee or customer pickup; may be required to create and print memos, correspondence, reports, and other documents when necessary. May be asked to order, receive, and maintain office supplies. Perform other clerical duties as needed, such as filing, photocopying, and collating. May be asked to work on special projects for other departments/business units. Work on standard issues/problems while performing the duties of this job. The employee is regularly required to sit, talk, and hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Knowledge and Skills: Knowledge of Microsoft Office applications. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to take and write notes, routine reports, and correspondences, as requested. Ability to speak effectively before groups of customers or employees of the organization. Ability to calculate basic figures and amounts such as percentages. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Problem Solving and Customer Service: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotional topics. Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments. Communication: Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings. Write clearly and informatively; edit work for spelling, grammar, and punctuation; use various writing styles to meet various needs; present data/information effectively; able to read and interpret written information. Teamwork and Professionalism: Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed; recognize accomplishments of other team members. Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Experience and Education: Must have 1-2 years of Receptionist experience. Escrow/Title experience is a plus, not required. High School diploma or equivalent.