Join to apply for the L2 Desktop Support Engineer role at Tata Consultancy Services 1 day ago Be among the first 25 applicants Join to apply for the L2 Desktop Support Engineer role at Tata Consultancy Services Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot operating system issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $50,000 - $65,000 per annum Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Get notified about new Desktop Support Engineer jobs in Portland, OR . Washougal, WA $65,000.00-$75,000.00 29 minutes ago Portland, OR $50,000.00-$60,000.00 1 day ago Portland, Oregon Metropolitan Area 2 days ago Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Principal Technical Product Support Engineer Hillsboro, OR $133,000.00-$190,000.00 4 days ago Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Technical Product Support Engineer III (E3)) Hillsboro, OR $80,000.00-$110,000.00 1 day ago Aurora, OR $82,000.00-$110,000.00 2 days ago Technical Support Engineer - .NET/Java (PST) Portland, OR $200,000.00-$300,000.00 2 days ago Network Engineer, High Performance GPU Network Direction - Portland, OR Aurora, OR $85,000.00-$117,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Tata Consultancy Services