Receptionist Job at Pho Prime, LLC in Tampa

Job Description The Receptionist plays a key role in supporting daily front-of-house operations and administrative needs in a high-volume restaurant environment. This position requires strong organization, attention to detail, and the ability to multitask while maintaining a welcoming and professional presence. This role will require you to create reservations and act as a central communication hub by reviewing reservation notes, confirming large parties, identifying special requests, and clearly communicating updates between guests, servers, hosts, and management. Essential Functions and Responsibilities Warmly communicate with guests and provide attentive customer service. Manage reservations, cancellations, and confirm large parties using the restaurant’s booking system. Answer incoming calls, respond to inquiries, and direct calls to appropriate staff. Maintain a clean and organized reception area. Assist with guest requests, including special accommodations and event inquiries. Support administrative tasks such as confirming reservations, updating guest records, and handling correspondence. Collaborate with management and staff to ensure smooth front-of-house operations. Qualifications Previous experience in hospitality, customer service, or front desk roles preferred. Strong communication and interpersonal skills. Professional appearance and demeanor. Ability to multitask and remain calm under pressure. Familiarity with reservation systems and basic computer skills. Physical Requirements Must have sufficient mobility to perform assigned tasks including reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, and pull approximately 25 lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while possibly navigating ramps, stairs, and elevators. This employee will also view a computer monitor and type/write on a regular basis. Oxford Commons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr